We just used Mike at Empire RV to rent a trailer in the Lucerne Valley /victorville area. We are…read morefrom San Diego and went to the Roctober Model Rocketry launch at the Lucerne Valley dry lake bed. Our experience with his company was amazing, because he is so great! First off, the trailer we rented was in great shape and very comfortable. We met him at the site and he delivered the trailer, which was a huge help. Everyything in the trailer was in good working order and, additionally, Mike provided items that other companies (we have used other companies to rent before) don't! For example, he provides toilet paper, paper towels and all other paper goods! Also, Mike checks on you during your stay to make sure things are going well and there are no issues. For people that are coming from out of town as we were, this was very welcome! The most important and wonderful thing was that, while we were at the rocket launch, we got hit with a huge rainstorm one night that turned the site into a muddy mess! Mike made special arrangements to get us a friend's large military truck to get us and our truck out of there so we wouldn't be stuck after the weekend. He felt that this was his duty as we were his customers! He and his friends personally made sure we got out safe and sound! Frankly, I have never experienced that type of customer concern and loyalty! Mike has an incredible view of what it means to provide customer service and he truly cares about his customers. We will absolutely use him again anytime we have an RV need in his area! He and his company are just the best, giving me new faith in humankind!

Great experience over the New Year holiday. Requested an RV…read moredelivery 3 days before the holiday weekend and Mike came through for us and at a great price. Will definitely use again next time we head out to El Mirage or Johnson Valley.

The cost of rental is higher than a 3 star hotel and the paying for mileage on a motorhome no thanksread more

My RV Rentals HD is amazing!!! I'm so glad we used them for our last camping trip and look forward…read moreto use them from now on. We rented the Tracer for 3 nights for our 4th of July camping trip to Serrano Campground/Big Bear this year( I know, it took me a while to review but didn't want to rush it) . We requested the RV be delivered and it was waiting for us with the AC running on a hot summer day. The RV looked beautiful- very well maintained, smelled nice and fresh. The towels were clean and crisp, the bedding immaculate, they provided pots, pans, plates, cups, cutlery, toilet paper, paper towel, etc ( they even included a camping outdoor rug, 2 camping chairs and beautiful decor) The owners, a beautiful couple, were very informative, didn't lose patience with the many questions we asked them before booking and answered quickly when we had questions during our stay. They were very generous to us and treated us like friends although it was our first time using them. Overall, our experience with this business exceeded our expectations: from the affordable price, excellent customer service and beautiful unit. I recommend them 100% .

Came here for some parts for my trailer. The guys up front were very helpful and spent time…read moreeducating me on some simple repairs and other items for sale. They were very understanding and didn't rush me. If they weren't so far from me I'd visit more often.

Excellent customer service and reliability. Nathaniel stayed in touch with answers to my questions…read moreand requests in a prompt fashion and took time to explain the products I purchased to me. He was very thorough. I trust this family owned business.

Rent one of their hauler had a great time on memorial day weekend. It's was ez to tow and there…read morehauler is clean. They were very friendly ez to deal with. Thank Sabrina and dave..

My husband and I rented the 604 unit from Thursday to today, Monday. Husband and wife team were…read moreprompt, kind, fair and professional. Attractive toy hauler was like new in and out. Everything worked. David delivered for a very reasonable fee and set it all up, even the EZ up if I wanted it up! Arrived exactly on time at delivery and pick up! Awesome! Just pay and enjoy, no hassles! Professional paperwork. Loved having it delivered and picked up since husband was working and we don't have a tow vehicle. I would use them again!

Called to make a reservation today 12/15 for specific dates that they say are AVAILABLE ONLINE. I…read morecalled and the guy said they are completely booked for those days and they just haven't bothered changing availability online. The best part is you can still reserve it online through PayPal for a none refundable deposit of $100 or $200 depending on the dates. So you're letting people book shit for a non refundable deposit when you have nothing available? Talk about shady.

Jesse is a great owner who takes really good care of his toy haulers. Very clean and well…read moremaintained. He is Really easy to rent from and prices are great! He was really nice when we arrived at his house to pick up the 32 ft trailer. This was our first time renting from him. And won't be the last. Thanks jesse!

Our second year coming back, renting an RV for our annual family vacation. Great prices, great RVs.read more

The RV itself got us through the trip, but the experience wasn't great. The RV was very dated, and…read morethe black holding tank leaked during our rental, which caused a sewage smell around our campsite. Based on how it was handled, it felt like this may have been a known issue, but it was brushed off. When I returned the RV, I was 10 minutes late and was charged a $50 late fee. I understand policies, but that felt excessive given the situation. I also saw a sign in their office offering free generator hours or miles for leaving Yelp/Facebook reviews, which made me question the review process. Based on my experience, I wouldn't rent from them again.

I bought a travel trailer there a couple weeks ago and what a great and actually fun experience…read more It was enjoyable going through RV's with Francisco and Aaron. No pressure no rush.. Robert, Aaron and Francisco made it happen. I ended up with way more RV than expected. I definitely recommend this place!! The service dept is awesome also. Super helpful. You feel like you have known everyone here for years. Just like old friends Great place!! Mark & Stacey Mitchell 2026 Forrest River Cherokee 23DBH

So I took my Travel trailer in to be detailed inside and have all the seals replaced along with…read morehaving a new ac unit put in and serviced. When I picked it up Over $4500 later all the seals weren't replaced and the inside was a disaster because it was left open the whole time it was there. Also it was missing outside lights that had to be fixed before I left. Absolutely the worst service I have ever experienced. As far as ratings I give it a minus 100!!!

We used this service over the summer for a family reunion and I'll tell you,"never again"!For…read moreone,they say they clean the vehicles and they charge a cleaning fee,which I was OK with BUT whoever does their cleaning does a POOR job!They obviously just do a quick "wipe down" because these Rv's are filthy.We rented the class "c" and I was sleeeping on the bed over head and I sleep "belly down" and I could just smell the dirt and filth on the matrress(my sheet did not cover the matrress fully)Two-they said "they take care of the "dumping" not to worry about that".B.S.! as I was driving the RV to our destination we could just smell the ODOR coming from the holding tank as it was being "sloshed"around by the movement.A clear sign they did not dump the tank from the previous renters and they did not have chemicals in.Absolutely discusting!We made an agreement that we would not use the bathroom in the RV-we would use the facilities in the park-A slight pain especially at night because of the distance and trying to avoid the "skunks"(yea,never again at that place)On top of all that,Randy never really did a "complete"walk-thru,was not very informative,talked very fast and was what appeared to be in a hurry to get this thing rented and get you gone!A nice enough guy but just not professional.Three-the RV was a rattle trap! Could use a complete "maintenance walk-thru" to include shampooing of the carpet and paddings and matresses and a full bottle of "pinesol". I feel bad because I recommended "Bates" to other family members and found that their experience was "just as bad"! We've never rented an RV before and out of curiousity asked the "older" guy when we would get our deposit back?I detected a "serious attitude" with his answer as my dad did and he was not happy with that "old guy"to put it nicely.........They don't belong in business! I've been here in the "high desert" for almost 50 years and know alot of people here.I will not recommend BATES to anyone!

DO NOT USE BATES!!!! RV delivered was not what was paid for - and Died in the parking lot…read more Have been in litigation to get my money back! since then DO NOT USE - Randy Rodriguez and Emil Nelson are not to be trusted!

Quick and easy service, had the trailer I needed, had ramp extensions for my lowered car.read more

From the owner: 1. Exceptional Customer Service: Our business prides itself on providing unparalleled customer…read moreservice, ensuring that every client’s needs are met extensively and personally. 2. Competitive Pricing: We provide affordable rental options with transparent pricing models, ensuring no hidden fees. 3. Flexible Rental Terms: Our rental terms are highly flexible, allowing customers to rent trailers for short-term or long-term periods without any hassle. 4. Convenient Location and Delivery Services: We make it easy and convenient for customers to pick up and drop off trailers. Additionally, we offer delivery and pickup services, allowing you to focus on your tasks without worrying about the logistics of trailer transportation. Our team ensures timely delivery and retrieval of trailers, providing an extra layer of convenience to our clients.. 5. Well-Maintained Equipment: We ensure that all our trailers are regularly serviced and maintained to the highest standards, providing reliability and safety to our customers.

Wendy and her family at Countrywide RV & Mini Storage have been the BEST! We will miss them but…read morecan't imagine a better facility to deal with. If you're ever in need of storage, this place can't be beat. We used a locked storage and never had an ounce of trouble with break-ins or theft in 9 years. They are the nicest people and super helpful! Thank you Countrywide!

WARNING: DO NOT STORE YOUR RV HERE!!!!!…read more The people are nice and the facility looks nice. However, I'm warning you now, do not store your RV here. Our RV was broken into 2 times less than a year. The first time we found out it was broken into, it could have been like that for at least a month without anyone letting us know. The thieves stole at least $5,000 of our things including military uniforms, cut the stereo out of the wall, and priceless memorabilia that I will never get back. The storage employees seemed upset but did nothing to reimburse us. I thought it was an inside job just how they evaded the camera and seemed to know we had a lot of stuff in the RV even though all the windows were covered. However, they denied it saying they had good Christian workers...Christians never go to jail I guess. The second time was about a month ago. I did get a phone call this time, but soon found out that the RV had been broken into at least a week or more before the phone call (more like a month). They said they just got a new camera which was not working when we went to go review the video due to a power surge or something. They got the video to work but the picture was so bad and dark, you couldn't see anything except that the window still looked like it had been propped open for awhile. Then, some random guy, whom I've never met, said he thought it was from the previous break-in attempt, but then his story changed to we had taken it out and then brought it back this way, oh and another story changed to they didn't notice it. First, we never took our RV out since moving it in Aug 2014, not once! Second, how would he know as I've never seen him and it wasn't that window they broke into. Third, why the story changed. They offered me rent free for the second break-in, but I'm not stupid enough to keep it there any longer and moved it a week later to a much better place in Ontario. There are some nice RVs in the storage and I wish I could warn them all to move. It is not worth the risk.