Twice appointment cancelled for diabeticfoot care and no opportunity to reschedule sooner than 2…read moremonths in future, each time! No explanation. Lost a customer

This review is for the business side of this practice, not the medical side…read more If you are uninsured, DO NOT trust this business. They will overcharge you, make it impossible to get help, then tell you they don't have the power to correct their own mistakes. I have had three appointments with this group (at the Murchison location, for what it's worth) and ALL three were billed incorrectly, adding hundreds to my bill. I have been trying to get these charges adjusted since FEBRUARY and every time I call my doctor's office they say there is nothing they can do. Really? Nothing they can do to fix mistakes they made?? The first mistake was failure to consistently apply a discount. The second two mistakes were outright billed for things that never happened or more expensive versions of the care that was actually delivered. I ended up researching the correct codes and submitting them to billing because their own people were so incompetent. I've tried using the online bill pay portal to contact them because they promise a response in two business days. Never heard back from them! I am consistently directed to call the billing department at Lee Trevino who never ever answers, or to call an office in San Antonio who just directs me back to the practice. I've tried calling at different days and at different times. I drove to the office to speak to someone in person and was told I needed an appointment. How am I supposed to make an appointment if they don't answer phone or email? The receptionist wouldn't let me speak to the billing manager but let me pass on a sticky note full of my corrections. Only some of them were corrected and I haven't been able to speak to anyone since then. I am a self-pay patient, so maybe you get better treatment if you are insured because at least the insurance will fight for you. I ended up skipping the remaining care I needed because I couldn't afford to pay for any more of their made up charges.

I initially set an appointment with Dr. Luis Urrea for chronic shoulder pain. Due to Dr. Luis…read moreUrrea's thorough examination, he ordered an MRI. The MRI detected cervical and spine degeneration. He recommended I make an appointment with Dr. Robert Urrea, who is a neck and spine specialist. I thank God for finding both doctors in El Paso for me.

Outstanding care. I've had two knee scopes (left) and one total knee replacement (right) with Dr…read more Urrea and am so thankful I made the choice to go with him. Dr. Urrea earned my trust over 10 years ago by talking me OUT of surgery on my right shoulder. Hey, any surgeon who is willing to forego surgery and advise a patient to try an alternative method is trustworthy in my book. Most are quick to cut and you get what you get. With Dr. Luis, you get a great staff (many thanks to Marty, Linda, Vanessa and the office bunch!) a terrific Physician's Assistant (the always attentive and thorough Jennifer) and the peace of mind that whatever he sets out to repair, it's done RIGHT! I was a bit hesitant to do the total knee replacement, simply because of the horror stories from folks who've had them, but once the decision was made to do it, Dr. Luis assured me that he'd do it right. Months after the surgery I feel like a young man again as I'm doing all the things that I like to do without restriction. My job was the one thing I was worried about -- sometimes there are tough physical requirements -- but I feel NO pain and with terrific (tough, but necessary) therapy sessions with Kevin Mark, I've bounced back from both scopes and from the replacement (in my opinion) better than when I walked through the door. Peace of mind is what I have now, and confidence to know that the next step isn't painful. Do yourself a favor and let him get you back to where you want to be. Thanks Dr. Luis and to the staff at EPOSG for helping me get back on track!

Brought my son here because he was referred by the hospital. I called to make an appt. I let them…read moreknow my son needed to be seen A.S.A.P. they told me to come in at 1 pm. So I asked if I can make it till 1:30 due to work. They said 1 or they would have schedule me until Friday or next week. So I agreed. I waited for 3 hours and still my son had not been seen. No communication or apologies.

From the owner: Dr. Heydemann provides a full range of Adult and Pediatric Orthopedic services, such as infantile…read morescoliosis, hip dysplasia in infants, young adults, and adults, clubfoot deformities, fractures, sports injuries, total joint replacement, and major joint reconstructions. X-rays are available in the office. Dr. Heydemann is a staff member at the following hospitals

It's been difficult to find an Orthopedic surgeon who specializes in neck/spine injuries in El…read morePaso. After three appointments with three different Orthopedic doctors, I chose Dr. Misenhimer. He's a cordial and patient doctor who explained my cervical degeneration in detail. I also appreciate his sense of humor. Just know that wait times are long for any specialist in El Paso.

My mom has had 3 prior back surgeries before now, all three ended up disasters. Talk about bad…read moreluck. None of those were with Dr Misenhimer. He is a straight shooter who will slow down and stop what he's doing once he is in the room with you. He will take his time and I felt his assessment to be balanced, honest, and forth coming. Which means it isn't always the easiest to hear. But he's honest. He won't treat smokers, so don't even go there if you smoke. He was able to do for my mom what no other back surgeon has done before, which is to fix her back. he is notorious for being slow to get around to you. You can wait anywhere from 0.5 to 3 hours PAST your appointment time before you will get in to see him. He operates on El Paso Mañana time, so get over it people. It just it what it is. The good side of him, once he is in the room with you, he will spend all the time necessary to answer any and all questions to your satisfaction, hence the reason he runs behind so much. He isn't going to coddle you and make you feel good, but I did not find him blunt in a rude way, just simple and forthcoming in a frank way. Not rude, not to us at least. He earns a 4 star for running late, but the late part is because he spends a lot of time with each patient. Recommended.

Dr. Alost replaced my left hip three years ago. Since I have healed from surgery, I have had three…read moredays with pain, which I think is spectacular, as I had pain every day, for most of the day before surgery. I did have a surgical complication which arose while I was doing rehab in Dallas. (I am a widow, and my only daughter lives in Dallas.) Dr. Alost had a bed ready and waiting for me when I flew into El Paso, turned the situation around, saving me at least 3 months in bed. I am walking today because of him. When the time comes for my other hip, I know exactly where I'm going. He's fabulous. BTW, I am morbidly obese, which ruled me out with every other surgeon I tried, but Dr. Alost was willing to take a chance with me. If you are obese and in pain, don't give up! Go see him!

I had appointment with Alost at 11:45. It's now 12:30 and I have seen people being called in one…read moreafter the other. So I go as front desk and they shuffle papers around and say there's one person ahead of me. So two more go in and I get up and ask again. Oh, they say, your questionnaire got lost. I get called in and whoever brought me in didn't like that I brought it to her attention and ignored me and walked out. Needless to say, after I am healed I will be looking for another surgeon.

Takes his time to listen and explain the issues. Didn't have to wait long during office visits…read more Procedure went well.