We have been taking a family member to ketamine treatments for about five years. We had to go to…read moredifferent cities because there was not one locally. When we heard there was one in our city, we were excited and proceeded to find out more. Unfortunately, we found this facility to be unprofessional from day one.  i emailed and called. The staff does not sign e-mails, only "Best regards, Donya Pain" as though no one takes responsibility for their words so I cannot say who I communicated with initially. I initially called the office to ask about costs and told them i would call back when our family member would be in town so we could go in for a tour and further inquiry. I then called the office about five weeks later to see if we could schedule the visit. They were not open during the working hours i had initially been given, so i emailed them. They then gave me different working hours in an email and approved of a date and time. I agreed in an email and let them know we scheduled 20 minutes for our out of town family member to visit. Their response was that the ketamine treatment took 1.5 hours. I was shocked that they were taking us sight unseen on a first visit for a ketamine treatment, and i asked if a manager could call me. Ashley called me, and i expressed my concern in going to a facility that let just anybody schedule a ketamine treatment.  she stated that was not the norm and that there was an initial consultation needed  That, in and of itself, was sketchy since they were apparently ready to schedule a treatment right off according to the email. She also gave me a third differing set of hours. I thought it was also sketchy that the hours changed three times in two months. I confirmed a Friday 4pm appointment via email, and with Ashley the OFFICE MANAGER in a call, yet when we arrived, they were closed. I emailed my disappointment and received an email stating we could arrange to meet the next day however we had plans that day. They apologized and stated they were busy that day and our appointment "slipped from our mind".  is the staff on ketamine? We realize that this treatment has its risks.  We only want to associate ourselves with reputable, professional businesses who have experience using this treatment and adhere to proper screening and monitoring and have protocols in place.  If they can't keep their business hours and appointments straight, I do not feel I can trust their staff with my family members' treatments.  We heard about this office after they had a conflict with the VA, and we were willing to give them a chance, but it appears there are red flags to be found all around this clinic.

Great clinic with an amazing atmosphere, the Doctor was extremely knowledgeable and his staff was…read morevery kind upon my first visit!

There's nothing not to like about this practice. Everyone is kind, courteous and I've never had to…read morewait at appts. Nurse Practitioner, Julie Zuniga, is positively wonderful. I feel very grateful for being able to receive excellent primary care here.

The nurse practitioner Julie and the physician are extremely capable but their customer service…read moreservice person is extremely rude, impersonal and terse. So that's why the little above average rating. Otherwise its gets a 5 star rating in my book. So I get put on hold to ignore me and when she gets back to me doesn't remember who I am. I don't know if its personal or not liking the job. I think it's a combination of both. You get high quality care here, but if you don't mind impersonal treatment and rude and unfriendly people (person) at the front desk Then this is the place for you!! Good luck!

I recently visited Dr. Annabi's office. I was having issues with other doctors and getting…read moreprescriptions so I visited him. I enjoyed my visit with him and his staff. They were all really kind and professional. The entire staff also had great bedside manners! This unfortunately seems to be more and more rare to find these days. It shouldn't be but it is! A lot of doctors don't really care about their patient and their health...only about making money! This is NOT the case here! I didn't have to wait that long to see the doctor. That's always a plus because who likes waiting and waiting at an appointment? I know I don't! During the first appointment, the staff asks you a lot of questions about how you're feeling so be prepared for that. They'll also about previous surgeries and health conditions. They'll check your weight, vitals and do a short exam. You'll also have to fill out some paperwork. A plus is that they're able to get most, if not all, of your previous medical records/history immediately. This doctor will see you with or without insurance. He's kind and full of jokes. Lol. I was sort of able to straighten things out with my other doctors so...I probably won't visit Dr. Annabi for awhile. If the need arises, I would come back immediately. I enjoyed working with him and his staff. I felt like I was a priority to them. A+ transaction.

Dr.Annabi is one of the best doctors I have ever seen! He has great bed side manner and he explains…read moreevery question you have! His office ladies are so beautiful and so kind and very knowledgeable. I am very thankful for all of them !!

I like how they treat you. They treat you like you are important, and seem to sincerely care about…read moretheir patients. Yes they are slow when they go talk about your issues with the doctor, but they are just being thorough.

I am writing to express my sincere gratitude for the exceptional care I received during my recent…read morevascular surgery. While surgery can be a high-stress experience, your team went above and beyond to make me feel safe and comfortable. I want to specifically recognize Crystal, the physician's assistant. When I arrived, my blood pressure was 168/100 due to nerves. Crystal's incredible knowledge, expertise, and calming presence were so effective that she managed to bring my blood pressure down to a healthy 130/80 before the procedure. Her ability to comfort a nervous patient is unmatched, and I have already requested that my next surgery be at the Joe Battle location just so I can work with her again--it is well worth the extra drive. Definitely Crystal does need a pay raise or some type of monetary recognition. I also want to commend Jasmine for her patience and skill. She handled the sedation of my leg perfectly, and her professional demeanor really put me at ease. Also want to thank nurse practitioner Lopez for convincing me to have my procedure done with positions vascular services. Finally, my thanks go to Dr. Martinez. He made me feel completely comfortable and ensured the entire procedure was entirely pain-free. I will be highly recommending Physicians Vascular Services to anyone in need of these procedures. Thank you for employing such a talented and compassionate team.

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!