I came in with lower back pain and after the first visit, I was able to feel relief and left with a…read morerehab plan to work the affected muscles for the long term. I learned a lot about muscle relation and will continue the exercises to maintain myself pain free. As for cost and insurance coverage as has been recently and negatively reviewed, they are very clear that some insurances may or may not cover their fees. Do your homework prior to the visit.

At my first visit I asked if Medicare would cover my visits. The intake person I spoke to was very…read morevague. What I remember being told was that they accept Medicare patients, but that they couldn't predict how much Medicare would pay. I was told that I would be responsible for whatever portion Medicare didn't cove. At each visit, I kept trying to get more clarity and wanting to find out exactly how much I might have to pay out of pocket, but was told that we'd have to wait and see once they filed a claim. Well, as it turns out Medicare DOES NOT cover treatments at Airrosti, which is information that is widely available on the internet. I am now responsible for nearly $500 in bills. And to add insult to injury, the treatments haven't helped at all. My pain prior to visiting Airrosti was intermittent. By the end of the third visit, the pain seemed better, but in it's usual pattern, returned a few weeks later and my bank is $500 less.

Dr Vega is a God sent Angel!!! I suffer from chronic back pain for years and have the spinal…read moreinjection with steroids I had immediate relief!!! Dr. Vega is kind, explains everything with patience, wonderful experience! Staff at Paso Del Norte Surgery Center was also great! Highly recommend Dr. Vega!!!

I went to Dr. Vega to help me with chronic back pain. As a pain management specialist, he was…read morehighly recommended to me by many people. I now understand why he was so highly recommended. He explained in detail the causes and what steps to take for correction. He was very thorough in his explanations as well as his interest in any questions I had for him. Before an epidural procedure was to take place, he made me feel very much at ease as he fully explained the details and assured me of my comfort.

If you want to use Dr. lopez, you are just a number. No bedside manner, had a injection in my…read moreback, did not ease the pain. Called 3 days in a row and had no response. Did not hear when I asked for medicine for pain. Promised a call back in 2 hours. Good luck. Phil McClure

So I don't have much experience here, but, the experience I do have is all positive…read more So backstory - my back is broken. No worries, just typical Army stuff. I was scheduled to have back surgery, but then Army stuff happened so it got postponed. Then, new MRIs and the Army doc was like DANG BRO! You need surgery bad. So it was scheduled, and then COVID hit; postponed. So then NEW Army doc months later was like SHEESH BRO - you need surgery. I'm over here rolling my eyes like duhhhh. However, he also said look man, you're broke. But you're 38. If I do this surgery now, there's only a 50% chance it'll work. And if you are in the 50% chance that it works, it's only going to work to bring you back to 80% functional. And, to top it off, if I do it, it'll cause the rest of my back (spine) to compensate and work harder, which will accelerate its degenerative process... meaning within about 10 years (still not even 50), I'd be a candidate for surgery AGAIN. So, because I'm just too young and there's too many risks, I opted out for now. However, it's a broken back and I have to feel better - after all, albeit in my 21st year, I'm still an active duty Soldier. So, the doc set me up with physical therapy to help (which it doesn't hurt but doesn't help)... and he referred me to this off post pain management clinic. The stuff here is lovely! Literally, al the ladies are lovely in appearance and behavior. Supper friendly and personable. The doc here is caring, attentive, and truly interested in helping me "feel" better, understanding I can't actually get better. He reviewed my MRIs, listened to everything i have to say about how I feel, and gave me some meds. The meds, didn't work. But instead of just shrugging like ohh well, he again met with me and came up with another more aggressive plan, with better meds that don't work, but do help. And furthermore, they are giving me injections, which are supposed to be great and last longer, and alleviate the making of pills I have to take which is destroying my liver lol. What else I liked about this place: before even being seen, they made me take a urinalysis (piss test). To some this might be annoying, but here's why it's done: this place is for pain. Often for pain they have to issue you controlled substances (narcotics). So they want to see what's in your system, so they can better understand if you're illegally using drugs and what kind. This way, they'll know if you might be here trying to get drugs for the wrong reasons. Or even understand what is in your system before they give you drugs that could hurt you because of what you're already on. Maybe all places do this? The Army doesn't, because we get a piss test every single month anyways... but I felt like the fact they do it here off base, shows responsibility. I liked it. It's weird I know, but it's a level of thoroughness that I appreciated

I work with 6 doctors and when I went to this office I could not believe how Dr. Leyva talks to his…read moreassistant. I wonder if that's why they don't last maybe customer service is not a quality you need in order to work in a busy Dr's office. I have gone with my family member who is disabled and I always see a different assistant. I work as a patient acct specialist with my Dr's and I love it I would hate working in this type of environment. Good thing my family member has changed provider we will no longer be returning. I'm sorry for the assistants I truly am!!!

This is a clinic where mostly all the patients are seen for joint problems and the elevator doesn't…read morework down stairs. You must go up several stairs, making very difficult for people in wheel chairs, walkers and canes. When you approach the ladies down stairs opposite side on the reception depending on the mood they just shrug and say they don't know. If they are willing they call someone to help and take you around to the other side of the building where another elevator is. It would help everyone if this elevator could be fixed.

I was first referred to Dr. Viesca's office while I was still in the Army, and I have received care…read morefrom his team for nearly four years across four different locations. Not once have I ever experienced an issue with appointments, procedures, questions, or concerns. My very first visit set the tone--when I walked in wearing my uniform, he told me, "You take care of us and our country; now let us take care of you." Those words were honored every step of the way. I have also witnessed the staff handle extremely rude or frustrated patients with professionalism and remarkable de‑escalation skills. It is reassuring to see how committed they are to helping every patient and providing the highest level of care. Over the years I've seen new faces join the team, yet the standard of care has remained exceptional. Sandra, their lead NP, has been amazing. I never once left an appointment uninformed. She explains every procedure thoroughly, answers every question with patience, and it is clear she genuinely cares for her patients. I am truly going to miss their medical services as I prepare to move in the near future. Whoever provides my care next will have some very big shoes to fill. Thank you, Dr. Viesca and Sandra--you lead an amazing team. God bless you all. Respectfully, -Javier F.-

If I could leave zero stars I would. Our appointment was at 9:45. We arrived early and sat for an…read morehour and five minutes waiting for the shots. When I asked how long it would take after waiting 45min all of a sudden we were next. The procedure in itself took 5 min and this was the second appointment, which again had a ridiculous wait time.

I recently had my first appointment with Dr. DuRussel at El Paso Pain Center, east side location…read moreand I can't be more pleased. The staff were all wonderful and helpful. They were thorough and sincerely concerned about my pain. When meeting with Dr. DuRussel, he was extremely knowledgeable of pain management and very thoughtful of my quality of life. Again, I cannot express enough how pleased I am with the entire experience and I can say that I look forward to my upcoming appointment and new treatments which I hope improve my quality of life. If any staff are reading this review, I must say I am grateful for your support, kindness, and willingness to help with any concerns I had. If I do not mention the following, I would be remiss....... I must remark that before I went to my first appointment; I was very apprehensive, so I looked for reviews on this location and Dr. DuRussel. When looking through the comments, I took notice of numerous one star reviews regarding issues with wait times. I must say that I was taken aback because, if you are in as much pain as I and many others who need pain management are; then, for me, I would wait as long as I had to in order to get relief. In my experience, first appointments always take longer than others. Subsequent elongated wait times for appointments may simply be due to the fact that the doctors and nurses want to make sure that the patient receives excellent, thorough care. So, when you are being seen and the doctor takes his/her time in seeing you; it is funny how no one complains that providers were "too thorough" or "cared too much". Just something to ponder. I would recommend The Pain Center wholeheartedly. With sincerest thanks to Dr. DuRussel and all of the staff, W. Braswell

Scheduled me for a procedure and then when I got there told me they couldn't do the procedure cuz…read morethey didn't know where to insert the needles . Waste of time to go to this place .

There are doctors and then there are extraordinary ones. Dr Bàcerra is of the latter scale. I've…read moreseen him for years and he, by far, the most compassionate, sincere, and genuine doctor... Person I've had the pleasure to be a patient of. If that's first not say it all, let me explain further. If you ever need anything, even when they're closed on holidays there's always a way to reach him and his great staff each and every one of them to help you with genuine care. When you're in the room with him, or speak to any of his staff, they see you. Not just a patient with social security number, they see you. They hear you out listening to every word. You don't find that with me doctors anymore. Most of them already have their ideas formed before you even utter a word. His bedside manner is exemplary. There's not a thing that goes unnoticed any genuinely wants to know how you are, how you truly are. I wish I could speak to so much more about them. I just can't speak highly enough about this doctor, Juan becera, or his staff. I hope people who are reading this who need help go there. Reach out to them. They will help you if they can in any way shape or form. No stigma attached. No drawn out previous conclusions based on nothing but conjecture. Empathy is such a high quality there. It is my sincere hopes that you reach out to Dr becerra and his staff you won't regret it and that's a guarantee.

Dr. Becerra is one of the best pain management doctors in El Paso for me. He's the second pain…read moremanagement physician I visit. I had nothing against the first one I went to. I just felt like Dr. Becerra was a better fit for me due to his specialties. One of my physicians also referred him to me so that was a plus. His staff got back to me that same afternoon I spoke to my other doctor! They gave me an appointment the next day. That really left a lasting impression for me! That doesn't happen to me quite often. You can tell he really wants to help his clients feel better. He also has good bedside manners. I recently started going to see him and I've already been really pleased. A couple of meds weren't working as much as I liked. He immediately resolved that. His staff got back to me right away...none of this waiting a day or so for answers. I heard back from his staff within 15 or 20 minutes. That's a pretty quick turnaround. Aside from his knowledge, his staff is also helpful and kind. I've enjoyed talking to them in the office and over the phone so far. I feel like I can trust the the doctor and staff. I told Dr. Becerra I wasn't feeling well during my first appointment. After he gave me my prescriptions, he also gave me a shot on my right arm. It didn't help until later that night. I'm glad he was able to give me that shot. It took the pain away and I was able to sleep much better. I plan to continue visiting Dr. Becerra for as long as needed. He has two locations. His other location is on Zaragoza. I'd visit him at either location. I highly recommend him.