Cathy and her assistant are very helpful. I did learn fast…read morehow to help my self. My issues improved and I would recommend this facility.

I am very disappointed with this place. If I could give them less than one star, I would…read more The physical therapist herself is excellent--I had no issues with her at all. Unfortunately, the front desk experience ruined everything. The receptionist, who spends her time browsing Pinterest on the company computer, was rude and unhelpful. She made it extremely difficult to schedule an appointment, and that should have been my first red flag. She even canceled my appointment, blaming it on Tricare's new referral system. In reality, everything had already been submitted correctly, but their billing department mishandled it. To make things worse, she later called me accusing me of missing the very appointment that she herself had canceled. This was nothing but unnecessary chaos. It seems they want everything handed to them without doing their job, and patients end up paying the price. I feel bad for Miss Roth, but hiring someone like this at the front desk is a huge mistake. They don't work well with Tricare. Save yourself the headache and GO SOMEWHERE ELSE.

So my wife recently had an awful accident painting where she fell off a ladder and broke a shoulder…read moreand both feet. She's been seeing her Dr and they referred her to this establishment for physical therapy. Her first appointment was a consultation to see how or where she was in her healing process and they determined she'd have to have 3 sessions a week. Both Anthony and Samantha were very gentle with her and made her feel at ease and she even received a Thank you card from Samantha who was doing the Evaluation on her which was a very lovely heart-warming touch. Today was her actual first PT session and even though she's in a bit of pain, she did awesome doing her workouts. We only pray that she continues to heal and recover. We highly recommend this place for any PT..

From the owner: Spine & Rehab Specialists opened the doors of its first facility in 1997; with the commitment to…read morechanging the image of Physical Therapy in El Paso. Spine & Rehab Specialists is the practice of choice in Physical Therapy because of exceptional quality of rehab within our community with the highest standard of care delivered by skilled and caring professionals.

The techs on the equipment floor were very helpful with all clients. The techs with the patients…read morecommunicated with all clients in a nice manner. The only issues were that the admin forgot to include the doctor's full orders and did not complete the referral number of sessions. They didn't scan the complete orders into computer from the beginning. One piece of equipment was outdated, but all other equipment was nice. At times the A/C would not be cooling the rehab facility. The assessment evaluation (which is separate from the rehab), was done in a closed room, physical therapist does various range of motion tests, and only negative is that the PT lifted back of shirt and lowered waistband, to evaluate spine back, without giving advance notice. Assessment needs to be done in open room, especially since all the rehab is done in open work area. Needs improvement. All the therapy technician assistants who actually helped clients with the equipment were all super professional, often helping multiple clients. The techs were friendly, communicating with clients. The location does have alot of equipment, tools, bands, small weights, they have spray for sanitizing stations, and do use towels. They have plenty of stretching benches, pulley weights, and a large variety diversity of clients, which is excellent. They have an easy check-in system which clients can check themselves in, and enough reception seats. Front desk is polite, and helpful with all clients.

I'm very happy with the physical therapy that I am receiving. I feel better after I finish my…read moresession. The physical therapists are very knowledgeable and caring. I recommend them. I also let my surgeon know!

Caring and staff was friendly My shoulder feels a lot better. The staff was prompt and always…read morehad friendly reminders

I've been coming here for a couple months now, and it has been great! Adam, Lauren, Mel and the…read moreentire team have been a blast to work with. While I'm not done yet, pain is lessening as range of motion and strength are increasing! If you're in need of and are 'shopping' for Physical Therapy services...stop right here, you'll be impressed.

I hate any social media and I am immensely private, but I had to say something…read moreI canceled all future appointments with this company because I missed two and didn't think I could keep that appointment. I honestly felt badly and it wasn't ok to just not show; HOWEVER the response I received is that I had already been cancelled due to "non-compliance" and "if I need anything don't hesitate to contact us! "With the exclamation. I let them know that I don't have to do a GD thing except stay black and die. No patient has to COMPLY and put up with passive aggressive exclamation points. I am a successful therapist in private practice. I would NEVER say they have to COMPLY. If anything I would express concern and enquire if there was an issue that could be addressed to help them make the appointment. Maybe they aren't completely satisfied with the service. Or maybe they have PTSD and Parkinson's LIKE ME and don't sleep well which makes it difficult for them to get up early. And maybe they are embarrassed and don't know how to convey this because people will say cruel, ignorant, and insensitive things. And maybe trying to do exercises and following the direction is difficult due to feeling like your body is portraying you. In essence, I had to really think about what I was doing. I guess noone there understands how much mental effort it takes to get your body to comply with Parkinson's,MS, etc. And for kickers I had to be redirected on how to exit. Because I was that confused Point is and I know no noone really cares about customer service, but you build a business by building relationships. They may have the best services and the most qualified employees, so I wouldn't want to discourage anyone from going there. The only thing I will say is you never know where someone is or what they are going through. I am a vet and my body is falling apart. People don't understand or care what we put our bodies through and not just from war. Then we deal with services that show no empathy and make things worse. Look up how many vets kill themselves everyday. There are paper services out there but they are often manned by cruel people. Our community is really hurting and some more than me. It's heartbreaking. All of this could have been managed with some curiosity. So the next time a vet comes with a similar or different issue, I hope they show a little bit of concern about how what may seem easy is incredibly difficult to do.... To include "Complying". That is what I "need!"; absolutely heartbreaking.

Spine and Rehab and Harry Koster are the best, by far of any physical therapy clinics/clinicians…read moreI've ever experienced. I have suffered from back pain on an off for many years, but a recent severe episode of back pain required a spine specialist with extensive experience. I was referred to Harry Koster (Spine & Rehab) and have now been to two sessions in the past week. The new patient on-boarding experience was very professional and thorough. The entire staff, from the reception desk to the admin folks who processed my insurance paperwork were friendly and efficient. My appointment started right on time, which I really appreciate in an era when doctors and medical practitioners don't respect patients' time. I came from a half-hour away, and appreciated not having to wait an hour in the waiting room. The drive is worth it. I never select medical care providers by "convenience". My health care is worth an extra fifteen minutes of drive time. My experience with the entire staff was exceptional. The entire staff exceeded my expectations, and especially Mr. Koster, who took his time with me to explain my condition and how to improve it to relieve my symptoms and to help to prevent future flare-ups. Mr. Koster is McKenzie Method certified, a distinction that distinguishes Harry Koster, PT, from other physical therapists that do not have that certification. The McKenzie method is a long-time trusted method to treat and prevent back pain. I'm happy to report that, thanks to Harry Koster, I'm on the road to recovery, with noticeable improvement within a week of the onset of my back (lower lumbar) pain.

After Dr. Akomolafe completed my treatment for Bell's Palsy, I felt very fortunate that he and his…read moregreat staff were my path to recovery in less than three months from the expected usual 4-6 months that everyone comes to dread upon being diagnosed with this uncommon virus. This highly trained and exceptionally professional health provider earned the coveted Five Star rating the old fashion way - from warm friendly welcome, to attentive constructive interaction, to responsive to details and hardworking Monday to Saturday-that's what I got!

After my Colonoscopy and Endoscopy, I felt like I stepped off a merry go round and or a roller…read morecoaster. I went in to see my Primary Care Physician and Once I explained, how I was feeling, he diagnosed me with Vertigo, but my Crystals in my ear were not dislodge. He said I need to see a Specialist, who can manage my symptoms. Babatunde Akomolafe, PT, DPT, GCS, VRT, he is the only Dr. Within a 50-100 miles within El Paso who is an expert with Vestibular Rehabilitation. His Staff Are amazing to work with and Dr. Babatunde Akomolafe is very thorough, in wanting to know all about your activities, diet, stressor, so he can Taylor a Care Plan that enhances your quality of life as your receiving treatment. When I had my follow up appointment with my Gastro Dr and I described my symptoms. My Gastro Dr turns in His chair and says "OMG, I have Soo many Patients, describing those exact symptom's",he took a pic of the front and back of Dr. Babatunde Akomolafe business card and said he would recommend, to his patients, that they immediately make appointments with Dr. Babatunde Akomolafe of Therapy Consultants. The Vestibular Vertigo Treatment will not be short term, at least in my case. The Entire Staff are phenomenal.