I will just put the email I have sent to the company…read more I would like to inform you about the worst experience I had today with your agent Maya Abdo. I got tickets for my parents and 6 of their friends to go to the Hawaii cruise today Maya. I contacted her back in 11/10/2015 and asked her for information regarding their tickets and she told me she has sent the tickets via mail and it has been returned back to her. (she never had ask us the mailing address before) when she confirm the address it was somewhere in east LA when our address is in Santa Monica. Anyway I gave her the address and she said she would mail the tickets on the same day. We never receive any ticket on the mail and when I talked to one of the friends who was also with us she had the same story. On the same day she sent me an email with the address for the port #92 on it, I called her for information regarding the size and limitation on the leagues, I asked her for tickets again and she said don't worry I will be there to see everyone my self and would take care of everything. She called me back on Friday to arrange the shuttle for my parents, but due to my parents age and being handicap, I informed her I will personally bring them and make sure they will not have any language problem at the port. My mother called her on Friday after noon with the limited language she had Maya also informs her she will hand the tickets to us at the port. Today, I took my parents and another friend who was sailing with them to the port #92 at 12:00 pm. As soon as we got there I called Maya and told her " I am here at Pier #92 and they are not letting anyone in without boarding pass and we cannot get in" she said she is here too and she is coming to give us the tickets". We waited for 30 minutes and she did not show up. weather in windy my father is about 80 years old. I am a handicap my self, so I called her back and asked her where she is. when we confirmed the location to find each other, She tells me we are suppose to be at pier #93. Now we are 5 handicap people: my parents, one of the friends who sail with them, me and my husband at pier #92 with 4 bags who needs to walk to the other side, pier #93. so I asked her if there is any way we could get some help from her, and the answer is "If I would have shuttle for them this issue would not happen" if you heard a single SORRY word from her. We walked to Pier #93, and when we were try to find out the shortest way from the security he informed us we are not the only ones with wrong information and being on the wrong pier. She comes forward when we get to #93 and I walk to her with smile and tell her that I am very disappointed. Right away, she hold her hand on front of my face and tells me she does not want to talk to me, without any apologizes. I reported her to the admin officer, and when I show him the piece of paper Maya had given us he was amazed for lack of information. Here is the issue: My parents are senior citizens, and handicap. I am a handicap, and if my parents did not have anyone with them to figure out where to go or what to do, I do not know what would happen to them. I will make sure to have a very "nice" review on yelp for your company, and inform everyone to not get tricked by your agents. Since, we are looking at this matter as abuse for seniors.

Worst corporate travel services I have ever experienced. Their ticket options and prices on their…read moreDeem system were consistently more limited and expensive than what me and my colleagues could find online. When it came to international travel, this added up to hundreds of dollars per itinerary. So instead of saving us time, we ended up spending more time researching and emailing their team which itineraries we wanted (because corporate insisted we use them). The final nail in the coffin for me was when one of their agents completely screwed up my overseas itinerary and me and my colleague ended up being told on a Friday night at 1130pm to go "walk around" and find a hotel in Rome (they booked the wrong dates at the hotel we were supposed to stay in after I provided a detailed itinerary, links to hotels we wanted, rates and dates in an email and called to confirm they understood the instructions). Rather than apologize, the agent told us she was "doing us a favor" in trying to find us new accommodations so late in the day on Friday (it was 3:30pm her time in California). Her favor was putting us 15 miles away at a hotel that was more expensive (and not giving us a refund on the first hotel). Then the owner had the gall to call my CEO to complain that I was difficult (rather than calling me to apologize for the mix up and inconvenience).

Amazing Trip! Thank You Heidi Nanigian, for putting together an amazing experience. Our flights,…read moreconnections, tranporation transfer were great with no problems. Tours suggested were amazing. She knew that time was valuable and made our our connections, flights and ferries seem like a breeze. Our stay in Athen was great, enjoyed the monuments, shopped and was able to enjoy great foods and drinks with great recommendation due to a local food tour, all with the help with Heidi. Myknos Hotel was amazying, her selection was amazing, she knew what we were looking for. To be able to enjoy the hotel, beach and hotel offer complimentary transfer to the town, for our enjoyment of dinner and shopping was great. Santorini, I love the the fact that were centered in main city of santorin, within close proximity of shoppings, beaches and excelent view, while still being able to maintain our budget. We are happy to put our trust in her and making our trip unforgettable. Thank you again Heidi Nanigian. Carlos Reyes

Trip of a lifetime thanks to Renee D'Avirro and her amazing agents at World Travel. My husband…read moreand I just took a world-class trip on the Windstar cruses from Stolkholm to Copenhagen and visited seven countries along the way through the Baltic Sea. We extended our visit and spent extra time in both Sweden and Denmark . Renee and her knowledgeable staff we're able to plan sightseeing excursions and quaint hotel accommodations in out-of-the-way places that we never would have been able to find on our own. My husband and I have traveled to 16 countries over the past 10 years and have booked exclusively World Travel as our agent and have never been disappointed their service and excellence. Some of our favorite trips have included Spain and Portugal, the British Isles, Amsterdam to Paris on Avalon River Cruises. We depend on Renee to plan all the little details pre and post for us which have always been personlized and made us feel like special clients. Thank you again we look forward to you planning our next adventure in 2017!

This is a great place to get taxes done. Been going here for 8 years now and Julio has been…read morewonderful at truly understanding my family and our goals to help up with tax incentives and write offs. You walk in a can easily sit down in some nice comfy chairs. They offer a number of services from travel packages to Europe Hawaii and Mexico for a decent rate compared to Costco from my experience from 2 years ago. They can speak English and Spanish and I'd recommend asking for Julio as he truly is a personable and passionate person to assisting you.

Don't even come to this place go somewhere else. I called because I had a couple questions on a…read moretrip I am trying to book . The man on the phone didn't even try to help all he kept saying was "I don't know".

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

From the owner: auto registration, travel agency,income tax servicesread more

No compren boletos de avío en esta agencia por que buenos para cobrar e dinero pero si la aerolínea…read morete cancela el viaje la agencia no te ayuda para nada Ami me cancelaron el viaje y llame ala agencia y able con la persona cual la cual compré el boleto y le expliqué la situación y me dijo que no podía aser nada que iva a llamar ala aerolínea y ella me llamaba en un rato ese rato nunca llegó mejor compren sus boletos directamente con la aerolínea por que las agencias nomás no......

This travel agency has been providing great service to my family for over 10 years, Mery is the…read moreManager and does a wonderful job. I will always refer friends and family to her, she has never let our family down.

We recently worked with Samantha and Tahiti Legends to plan a return trip to French Polynesia. Our…read moreexperience was seamless and personal. Our questions were always answered quickly and the team responded so fast to a few minor hiccups while we were traveling. I highly recommend this company for your travel needs to the area, they are knowledgeable and will make sure you have an incredible experience!

We booked our Bora bora trip by Tahiti Legends thru a referral of a good friend. Samantha Worthen…read morewas our booking agent. She reserved all the excursion activities for us, helped up booked dinner reservations. She contacted the resort to make sure we have our massage sessions reserved. She responded to all our questions and concerns. She made sure our flights and transfer to the island went smoothly. Great service and experience overall. We were treated like royalty by all the managers. Thank you so much Tahit Legends for making our Bora Bora trip a memorable once in a lifetime experience.

DO NOT BOOK YOUR FLIGHT HERE. My dad bought his ticket from here and he ended up getting his flight…read morecancelled and bought another ticket out of pocket, since then they've NEVER refunded his money back for the original ticket, over 750$!! He kept telling us to call the airline because they have our money, I called the airline TWICE and both times they told me that the Travel Agency has the money because they're the ONES WHO PAID THE AIRLINE IN THE FIRST PLACE. The status of refund was issued in November on the airline website and the owner is telling us (yelling) that he doesn't have the money when he DOES. He will POCKET YOUR MONEY HOPING YOU WILL FORGET ABOUT IT. The owner is EXTREMELY DISRESPECTFUL and told me every time I called that he's too busy to talk and to call later. TO THIS DAY WE HAVE FILED A COMPLAINT WITH THE BBB AND HAVE NOT BEEN ISSUED OUR REFUND.

Great prices and customer service. I would highly recommend. I needed a last minute ticket and the…read moreowner was very helpful.

Thank you, New Life Travel, for helping me to create the perfect 50th Birthday and 50th Anniversary…read morecelebration! You helped me find exactly what I wanted--ocean front rooms with easy access to the beach, parking, and fabulous restaurants in Laguna Beach. This was a wonderful hotel with amazing rooms and service. It was also well appointed for those with ADA needs, they allow pets, and have an elevator to the beach. It was perfect! Thank you--

My wife and I were making plans to celebrate our wedding anniversary and one of our friends…read morerecommended we reach out to Christina at New Life Travel. We were blown away with how much money she was able to save us !!! It was enough money to extend the trip two additional days. Christina is extremely cool and easy to work with. She was quick to respond and crystal clear on all the specifics of our booking. 10 out of 10 experience, I highly recommend using New Life Travel for all future booking needs.