I booked a 2-hour deep clean as a move-in gift for my brother's new home, and it was one of the most disappointing service experiences I've ever had. In that time, they managed to clean only one bathroom, one bedroom, and make the beds. That's it. No dusting, no mopping--not even the basics I expected from a deep clean. They claimed they needed an extra 40 minutes to complete the job, which I declined because I believed two hours would be sufficient for what was requested. It's clear now that wasn't the case, but the lack of effort within the booked time was unacceptable. To make matters worse, Grace--who I believe handles customer communication--was incredibly argumentative and dismissive. There was absolutely no attempt to make the situation right or offer any kind of resolution. Zero customer service. I will not be using their services again, and I do not recommend them to others. read more

Elaine's House Cleaning crew are great anything you ask them to do they do. They always go above and beyond. My house shines when they are done. They are caring, and trustworthy I can't imagine using anyone else. They are like family! read more

Highly recommend. On time, do a great job, and very professional and courteous. Great price too.

I have been using Elaine's for almost 1 1/2 years. The service has declined over the past several months after they stopped sending the same cleaners each time. My main issue is that they are not cleaning the vinyl, laminate and wood floors properly. While they will use a mop to rub across the floor, the floors are not clean. I have experienced the same issue for the past two months. I took pictures within five minutes of the cleaners leaving to show how dirty the floors were upon their departure. Elaine promised they would make sure to correct the issue from last month, but instead, they did the same thing again. Additionally, today, I witnessed the cleaner use the same rag to wipe my trash can, and they used it on my stovetop. Elaine's customer service rep is very nice and offers to send someone back to correct it. This does not work for me. I work from home on Tuesdays, so I would have to take off from work from them to make it right. I need a company that can get it right the first time, as my time is limited. read more

Elaine's housekeeping has been a good experience at a decent price. For about 6 months now we have had twice weekly housekeeping services. The two ladies we normally have, do good work. The company called us in advance to let us know once of a time they would need to be late. In general, I am happy with the service. Thanks! read more

They were supposed to come clean and the morning of they called to cancel because they wouldn't honor the Groupon rate we had agreed on. They said they would come but needed to charge a lot more due to my location. They had my address the day the cleaning was scheduled. Then when I agreed to the higher rate they couldn't get to my house until hours after they were supposed to arrive. read more

We requested service for a property that was in very bad shape due to chronic illness of the resident. We were able to get the cleaning scheduled very quickly. The ladies who completed the service were compassionate and kind. They had walked into a terrible mess. They worked very hard into the evening and did everything they could considering the circumstance. There is still work to be done but I will have them back to finish. read more

I recently had the pleasure of hiring a team of cleaning ladies for my home, and they exceeded my expectations. I can be picky, but with their professionalism and attention to detail in cleaning, these two ladies made a positive impact on my living space. My original cleaning girls had retired. It is always hard to find a good team, but Elaine's has earned my trust and continued patronage. If you're in search of a reliable and proficient cleaning service, look no further than Elaines House Cleaning. Also, they have wonderful customer service when you call in. Thank you, Joseline and James! read more

I have been totally satisfied with the performance of Elaine's. the ladies are all professional, knowledgeable, courteous, and respectful. The are always on time and the cost it's quite reasonable and well worth it. read more

These girls were fantastic....Highly recommend...had a deep cleaning done. Girls didn't stop for a minute from the time they walked in the door, till they left. Very very pleased... read more

This is the best service we have ever known. The workers are pleasant, masked, and do such a wonderful job, we feel we are living in a 5 star hotel after they leave. read more

They don't hardly speak or understand English and they didn't stay the 2hrs that I paid for and they half way clean

People were super nice. I got the groupon (I think it was 187.00) for two people for 3 hours of cleaning. That's 6 hours. I have a decent sized house, but I made it clear that I only wanted the main floor and the second floor (minus 2 of the 4 bedrooms) cleaned. I said IF they had time they could do the bathroom in the basement. Well, after 2 hours and 20 minutes , they had not even gotten to the main floor. They were working on 2 bedrooms and bathrooms. We have 2 dogs and 2 people living here. It's not as if it was filthy. I clean. Admittedly, there is always fur. So after 2 hours and 20 minutes, they called the owner, who granted them an extra hour for an extra 100.00 from me. And honestly? My kitchen cabinets were not even touched. 100 percent guarantee? Hmmmm. I'll use another service next time, unless they make good on their original deal. read more

I've never had to clean after cleaners left until I used these folks. And it was their first time! They don't move objects to dust under them nor do they sweep under furniture. It usually takes 3+ hours to thoroughly clean the rooms we wanted cleaned but they were in and out in under two. Don't waste your time and money! read more

RESPONSE to Elaine message Elaine, I will say it clearly, your narrative is a complete LIE. As the business owner, you were not there, you have not reach out to me the customer to inquire what happened. My home is and not difficult to clean. I requested only certain areas to be cleaned NOT the entire house. My point, you were not there & have not reached out. EVERYONE who write a review cannot be wrong & you are right! There were 2 ladies, 2.5 bathrooms & 1 kitchen. One could have done the kitchen (mop & clean the stove) the other the bathrooms. Rude, really!! An absolute lie, but I understand you have to put something to make the customer look bad. I call it, you are desperate. I was there the entire time and I suggested the divide & conquer, after they had sent over an hour upstairs. I truly feel I was scammed, to purchase more hours. You are not transparent & you do not disclose the process. I was told everyone clean different that was your process. Again, the lies, if YOUR staff did not take my card number down correctly that's on you poor management. Again, why didn't you call, (one phone call could have fixed this) and say the payment cannot be processed, we would like to confirm the card number. PROFESSIONALISM MATTERS!! I will not allow you to put a lie out there & not respond. DO BETTER Elaine read more

Hreat timely and willingness to work their butts off on a Friday evening into the night 4:00 start and 7:00 departure was perfect and the time and attention to detail was impeccable! Thank you Elaine and Thank you to the team we had! read more

Terrible customer service. Also, cleaning is completely unreliable - cleaners "forgot" my keys on multiple occasions and so could not complete my cleaning. Also, neglected to clean all of the rooms numerous times. Came late (outside of regularly scheduled cleaning time) regularly. Would not recommend at all - had used them for many many years, but the last six months have been abysmal. read more

This was a one time house cleaning (spring clean). Windows, baseboards, to to bottom. The house keepers did not speak English so there was a problem from the beginning. I had to contact Elaines by email after they left to let them know they did not wash the windows, did not do baseboards. She had them come back and i showed them what needed to be done. I was working and after they left again still the windows were not all cleaned and spots not vacuumed. Will look for someone else the next time I want spring cleaning done read more

I have used Elaine's house cleaning over the past 3 years and found them to be efficient and accommodating. If the weathers bad they will still send a team out, even in the snow, and if one of the ladies is sick they will send someone to cover for her. Running a busy household of 4 adults and a toddler I always require them to be reliable, trustworthy and sometimes flexible with days/hours and I have always received great service from them. I would highly recommend the company for domestic cleaning services. read more

Started off strong, Finished weak. They maids defiantly got here quick but I kept having to point out spots they were missing and after they left I ended up dirtying up about 4 more rags just dusting. One maid used a dirty swiffer duster that was full and just kicked more dust into the air. I don't believe they used any cleaning agents on the floors and they didn't mop any of the bathrooms even after I asked them several times. They didn't use any degreasing chemicals in the kitchen and left a lot of ledges filthy dirty. When I called to tell their office to talk to a manager there was no answer. I'm giving 2 stars because they got here quickly and the house is in slightly better shape but not 100% clean. ___ Update - After further review in the morning I've decided to downgrade this service to 1 star because of the amount of dust I found in obvious places. These ladies did a sub-par job and are not worth the money I was charged. read more

I cannot say enough about Elaine's House Cleaning. They are reliable, on time and do a great job. Unlike a lot of cleaning services, they take their time and really pay attention to details. The crew that comes to us is amazing. It is always the same crew - which I really like - and they know the house inside and out. They are wonderful with our children and sometimes grumpy dog which makes everything easier! I have never been disappointed and in two plus years, have never had to call them with concerns. I highly recommend Elaine's - you wont be disappointed! They really are the best! read more

We have used Elaine's cleaning service for 3 years. They are always on time and we get the same team each visit so we have been able to build a rapport with the ladies. When I have needed to clarify an issue or understand the cleaning that was done, I just call the main office, and my questions are quickly answered and issues resolved. My team is exceptional, and I know that I can rely on them to clean my house with care and expertise. I would recommend this company to clean your house or commercial building. They have great rates and work hard to make the customer happy. LOVE MY TEAM!!! read more

Awesome! We were moving and doing the last minute panicking and called them at the last minute. Carolyn had a team arrive on a moment's notice and the ladies were just terrific!!! They did an outstanding job we were so happy with everything!!! read more