I do not recommend renting from this company. Good luck getting maintenance done and you won't get anyone to contact you back when you leave a message read more

it took them 3 months after signing our first least agreement for us to final move in. every single year they raised rent and said it's because the insurance on all the properties went up. it wasn't that at all. they are greedy! if it wasn't for it being the only place in the area that had anything available, we would have never gone with them. renters insurance wasn't a thing till the last year and guess who runs the renters insurance? they do. so they charge 50 bucks extra for some bullshit! they don't let you have a grill or else you will be evicted. they are truly the worse company I've ever dealt with! I hope they go out of business because all they do is take take on money. read more

I tried contacting them to find out what's available, and they not only refused to tell me but were rude about it. They said to come by even though I explained multiple times that I live out of state. Why do they have an email address if they're unwilling to communicate through it? read more

This company is poor to the core. I mean just plain bad. They hire cheap labor to clean units and do the bare minimum. The managment hires the cheapest personnel for all work & office. They took a month to fix my A/C in July when I first moved in. The closets were gross and they never did take care of it. Their A/C units can't handle the July/August heat. They either stall-to-fix, cheap-fix or NO-fix. ...yet they drive $80K BMWs and Acuras. Take move-in pics and document all. They will get you on moveout too. Do not rent from these people. read more

Avoid renting from this company. We moved from out of state to AR in June. The house had an air conditioner but when we moved in it wasn't working. Their gardeners had cut the line by mistake. It was 85 inside while we were moving our boxes in. It was very stressful & hot. We tried to get some one out to fix it, but the office was incredibly rude & acted like not having an AC was no big deal. My husband is very handy & fixed it himself after a week of sweating. No thanks from them. Worst and rudest managers we have ever dealt with. After spending 9 months not hanging pictures they said we owed $115 for painting above our deposit. Awful company to work with, please reconsider renting from them if you see their ads. read more

Save yourself the agony and rent from someone else. I'm stuck in this lease, don't get yourself in my situation. Elder Management took over managing the apartment complex that I live in from Summit Properties, which was an amazing company. It has been hell since day one with Elder Management. With Covid-19 causing cut work hours, I was struggling to keep up bills. They gave absolutely no mercy and charged $10.00 per day in late fees. These were said to be removed once I was caught up, which was two months ago, and the fees are still there. The air conditioning in my unit went out on a Saturday so I put in an Urgent Maintenance Request on the Elder Management site and received no reply until Monday. At that point, I stated that I had to be home when the maintenance worker came over due to my two dogs. I have provided them with legal documentation stating that both animals are Mental Health Service Animals. The extremely rude and uneducated woman continued raising her voice to me that I was going to be charged an additional $500.00 for my dogs. This is not legal of Elder Management to charge, nor was the woman smart enough do do a little research before threatening me with additional non legal fees. I do not recommend this company to anyone. They have no compassion, no professionalism and no cooth. Their website advertises their properties as 'Upscale Condos'. Please feel free to drive by their complex in Fayetteville and tell me how upscale that location is. Elder Management liee and is deceitful to their customers. read more

Don't do it!!!Lived at one of the properties for 11 years.Over the years the time receive maintence got longer and longer. They never did basic maintenence such as paint, clean carpet etc but the rent kep going up. This year they put in cheap plastic toilets and "upgraded" shower heads which reduced water pressure. When I moved they refused to return my security deposit stating I didn't clean the unit and it wasn't move in ready. I lived there for 11 years so how could I make it move in ready. They charged me for cleaning the carpet when they should have replaced it, claimed i damage the shower-they just put in cheap shower heads, charged me for putting in a new air filter..just a few of the excuses to keep my money- and they never returned my key deposit either! read more

These people are a joke. When our lease started, countless things were a wreck. The deck was rotted through and broke when I stepped on it the first time, the walls were gouged, hadn't been painted any time recently, the place was rented as including a washer and dryer but had none, a toilet tank lid was broken, and everything was coated in nicotine tar. In addition, 6 (literally) contractor bags worth of trash were all throughout the yard for me to clean up in my first week. Elder didn't care. They never did a single repair in our 2 years there for the prexisting issues. Last year, the a/c (archaic and original to the home) died. It took them nearly 2 months to respond after 3 emails and talking to Debbie, who promised to follow up the same day (and didn't). Until I asked how much rent they were taking off, they didn't care. That got them out the next day, but of course they didn't compensate us for 2 months without a/c and having to purchase 2 indoor units to make the place livable. So - we moved out. Which of course they made a nightmare. Wouldn't you know - they charged us for touch up paint (which I did personally before moving, in addition to having done touch up painting to clean up the sty they rented us 2 years prior), replacing an air filter (which I not only did on the day of move out but even left them a package of spares I didn't need at my new place), and labor to do the fictional work they didn't do. It is utterly shameful how dishonest and immoral these people are. Never rent from this place unless you have no options at all. read more

Great prices. Love my townhome! The maintenance men are courteous and always take care of maintenance issues right away! I would not hesitate to rent from Elder Management!! read more

This property management company does not take pride in keeping up their rental units and will do whatever they can to make a quick buck off of their tenants. They will drag their feet as long as they can before finally sending Maintenance to your unit, and when they finally come you can not guarantee they will fix what you requested or that they will BOTHER TO LOCK YOUR DOORS! read more

Firstly, if I could give a negative score I would, because this company is by far the worst type of people I've ever had the displeasure of dealing with. Over the years of having lived in a rental owned by Elder, we have had several run ins of blatant lying. We've been treated like nothing more than a cash cow. This year alone (2015) we've had an underground water leak that took nearly six months to get fixed. Had our attic fan unit leak into our ceiling, that took three attempts to fix, and once fixed the mold left by the leak was left there for all to see. That mold was finally cut out, but hey guess what? Turns out the leak wasn't fixed after all! Mold came back, and as I'm writing this we're in a back and forth struggle to get that section replaced again. Currently have 3x3 section of the attic exposed in our kitchen going on two weeks now. Any attempt to contact these people are met with unanswered phones, voicemails left without reply, and any attempt of going up there in person to deal with them is met with "they've left for the day." Please please please please do not ever do business with Elder Company. They're currently in the middle of a name change so once I find out what it is you can bet your life savings I'll be posting there too. read more

I rented from this company a few years ago and didn't have any issues while living there, but upon moving out they tried to screw me over. Some pertinent background information is that I moved in to the unit on short notice, the previous tenants had only vacated two weeks prior and left the place a mess. They left a lot of items behind, didn't clean anything, there was a visible line in the carpet showing where an area rug had been, and someone had actually punched a hole in the bathroom door. I was told the company could get it ready for me in time but that it wouldn't be perfect. I was fine with that because I needed to move in quickly, and told them to not even bother replacing the door since I would be the only person moving in. Big mistake, as upon moving out a year later they tried to charge me for all the damage done by the previous tenants. Not only did I not get my security deposit back, they tried to charge me nearly another month's rent in fees, including $500 for the bathroom door they had never reinstalled! While I was trying (with difficulty due to the rudeness and 'unavailability' of the person in charge of my case) to contact them and prove that the damages were not my fault and had been there when I moved in, they proved their unwillingness to work with me by sending me to a collection agency. Even after they agreed that the door had not been there when I moved in and removed that charge, and I showed them photos of the place from when I moved in proving the condition it was in, they refused to budge on any of the other charges which I should not have been responsible for. My advice is do not rent from these people, and if you have no other choice *thoroughly* document every little thing that could possibly be wrong with the place when you move in, and make sure you keep a copy of the report. read more

I will list a few problems I had towards the end of my stay, but there were plenty during our stay (hence the 2 star review). I'm focusing on the end to help people properly leave this company. "Summit Property Management" is actually a spinoff of this company as well (possibly an attempt to hide their bad reputation). They tried to weasel out of giving back security deposit, they changed policies and required me to invest considerable time to fix it, and they did NOT honor verbal agreements (like a final walkthrough inspection). *They changed policy for move out (wanted us to pay tons for cleanup) before our lease was up and it took about 2-3 hours of talking on phone, calling back multiple people, and specifically citing the lease before they admitted the error (they had not professionally cleaned it before we moved in, anyway). *During final walk-through, they verbally said everything was fine, but charged me anyway. When I asked for a paper copy, they said it was unnecessary since there were no charges. However, they tried to take the security deposit anyway. Make sure to get EVERYTHING they promise to you in writing, because they will attempt to take what they can. They also missed the time window to refund my money for what little of the deposit that was left. *They promised to fix the mistake about the walkthrough, dragged their feet on fixing it, and then took part of their company over to "Summit Property Management" (probably an attempt to hide their negative reputation). They then said fixing the mistake was no longer their responsibility (and Elder Management said the same thing). They specifically mentioned that it wouldn't be worth my time to take it to court (in my opinion, a pretty shady thing to say). read more