Extra nice people, very helpful, even if what I'm looking for is something very small and inexpensive. Also will help with advice, which I often need, and they have a good selection of stuff! read more

Great service. Nice people! Family owned. Would recommend to everyone I know for sure!

I have been shopping at this hardware store for decades. The prices are great. I have been driving in from downtown because we now have nothing like it. Everyone that works there is incredibly helpful and friendly and will trained. It is also the only place where when I have a key made I know it will work. read more

Royall Hardware employees are knowledgeable and always ready to help. If you need advice with plumbing or electrical parts, HVAC filters, paint colors, plants or hardware, just go to Royall Hardware. They have everything. read more

Dennis, the orange garden center kitty, knows where all the best plants are if you give him love. He has impressive customer service & pest control skills. I mean, everyone is nice... Dennis is just my personal favorite The parking lot situation at the store is definitely anxiety producing. It helps to know there's emotional support cats inside read more

Elder’s Ace Hardware - Hardware Stores Near Me - Mt Pleasant, South Carolina

I was literally asked 5 times within about 4 minutes if I needed any help. This place really is different than a big box store and I would trust them to know what they are doing when seeking advice on a project. read more

Elder’s Ace Hardware - Hardware Stores Near Me - Mt Pleasant, South Carolina

First, I have to admit that my DIY project skills are very, very limited, so frankly, I do not frequent a 'hardware' store very often; however, I was a woman on a mission. I needed a 'work around' to replace the cap on the top of my vintage cocktail shaker (I probably knocked it on the floor when I placed it on the kitchen counter to pour martinis ... then, it rolled under my refrigerator ... you get the picture) and my hunch, or, rather my hope, was that someone at Royall Ace would be able to fix me up. Right inside the entrance, I explained and showed someone at the cashier station exactly what I needed and was escorted to the Customer Service Station. As I walked towards the rear of the store, I couldn't help but notice the well-stocked shelves and many associates on the selling floor assisting customers (contrasted to Loewe's where I always have to search to find someone to help me). I gave the young man at Customer Service the cover to the shaker and within 3 minutes, he returned ... and to my delight ... my broken shaker was whole, again. Though the new cap was bronze, instead of silver, I didn't care. I loved the high touch customer service. Who would have thought Royall Ace Hardware would save the day ... and my next Happy Hour? read more

This hardware store is well known all over Charleston County for it's knowledgeable employees and wide selection of things other stores do not have anymore. It has been around a very long time! Very helpful employees here!! Not like Lowe's, etc... The Garden Center is also very well known by all the locals for their great section of plants in perfect condition. It does not get any better than this!!! Do not waste your time going to other places. Downtown people come here. read more

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I needed a watch battery. I had lost the original one so I didn't know the number. Millisa looked up the watch on her computer, and once she identified the number she walked to the battery wall and found it for me. Thanks for the great service. read more

Ace is the place with the helpful hardware man! This saying goes for just about every Ace Hardware I've been to in the eastern US. The staff at the Ace Hardware stores are always friendly and ready to help; the same being true of Royall Ace in Mt. Pleasant. I've been in here a few times for a few little odds and ends; each time the staff was happy to help me find what I needed, and when they didn't have something they pointed me to a competitor down the road. Now that's classy. Forget the big box stores and support your locally owned hardware stores. read more

Was treated pretty rudely by John brown. After he wanted to charge $40 an hour for his expert advice he then told me he didn't know what to do with the motor I showed him. Won't be going back to this particular store. read more

Rick and William were pleasantly helpful as they were making copies of my house and car keys. Although they couldn't make copies of all the keys due to technology specifications, they were able to give me some recommendations on other places nearby that could provide that service. Also, Dolphin and the man who rung up my ticket were friendly and professional. read more

I'd like to give a higher number of stars. The people working there are all, well most, are friendly and helpful. I was just in to get a new natural gas weber grill, my near 20 year old silver A is about ready for scrap metal scavengers. Half it's life was spent up north and still used in the winter, which I'm sure stressed every metal atom in it despite my care. They have few (two really) weber grills to look at, so I talked with someone who was friendly and explained that I needed to pick things out from a catalog they had and order on line. That was fine I said as I had done a lot of research already and knew what I wanted. He mentioned needing to order it that Saturday early afternoon if I wanted it to get to them by Tuesday, have it assembled and delivered later that next week. He also explained that they do not connect the grill to my gas line, I or whomever was installing the line would have to do it. So I ordered it on my phone while there. I had more shopping to do, including grill accessories, so started on that until I saw there was no one in line at the checkout counter. So I stopped there, showed a lady my phone order email, and asked about paying for assembly, delivery, etc. then or when I was done shopping. Well she there said no, lets get it done now while no one was in line. She got out paper work from a binder and started filling in info on me, my order, address, etc. She was uncertain about assembly and delivery charges so she called in a gentleman to get the right prices and times. We agreed to costs, it was again explained to me that they do no hose connecting. They checked about my assistance unloading and I said I needed an extra person to unload and get it on my deck because of my bad back, so they added that charge, and decided the next Thursday afternoon would be fine for delivery. All friendly, all's good, I shop more, and get help checking out at the garden area where I shopped last. I spent near another 200 bucks in addition to the 700 spent on the grill and delivery. Everyone's happy. I buy coffee from the Boy Scouts who help me carry stuff to my car. Well, come early Monday morning, I get a call from the delivery manager about how the grills coming in that afternoon and was I gonna come and get it. I explained that it was all set up with the folks I worked with at the counter. He was a bit gruff and flustered because he should have that paper work on his desk in back - I said I had a receipt, couldn't remember the lady's name but mention the gentleman (only remembered because his names on the receipt) and the details. He had to check into things and get back to me. He couldn't figure out when, or it seemed, if (?) I came into the store or how it was setup without him knowing and seemed perturbed at me about it. He called back, still hadn't found the paperwork or someone who knew where it was, but somewhat begrudgingly got the info (never asked for any info on the receipt), and repeated the no hook-up limitation which I said I knew about. Well, he and a younger guy came later that week with the assembled grill. He had called earlier that morning to confirm and then again when they were on the way. Rain was coming, he mentioned it, but unfortunately, a light rain started not much before they got there. He definitely seemed to still be perturbed, put-out would be the way I'd describe it. The distance to our back deck wasn't far, but I mentioned backing the van thru a gate and into the backyard to make things even easier, but they said no. They got the grill out of the van, wheeled it for a bit, then carried it over grass. It's raining, no one has gloves on, it's a metal grill, and they have to go up 6 steps to the deck (I had also explained that to everyone). Precarious, but accomplished. Then he mentions the paperwork, heads back to the van to get it, "hands" it to me and says here they are, and off they go. No "thanks, enjoy your grill, come back and shop for or ask about any more needs". Look, I'm a customer, spending a good bit of money, and if someone in their organization didn't follow protocol, that should be of no concern or expressed as such to me. And despite this, I'll be back there to shop with the other friendly employees. read more

The Royall Ace Hardware store on Ben Sawyer, in particular, is top notch! My hubby has found the staff very helpful with advice and supplies for his many DIY projects. They are all nice and accommodating to boot, whatever it is you need. Highly recommended! read more

These people are they best! What they don't know, isn't worth knowing. If they don't have it, they get it. Fast. If you don't know how to use any of their products, they teach you. Helpful, friendly, knowledgeable and professional. A real asset to this area. read more

Great friendly staff, they carry Makita tools which is all I buy for power tools. Location is great for Mt.Pleasant!! I miss going in here.

We were staying on the IOP and had flooding in our garage rental that made getting to our cars a chore. As is always the case, ACE hardware has what you need! Thanks for helping us out! read more

I love this store! The employees are always so helpful and friendly, it is a real pleasure to shop here. My husband is a contractor and says this place is the best due to the fact the employees actually know the answers to questions and can help accordingly. Thanks so much for your service to Mount Pleasant! read more