I am sharing my experience because I believe customers deserve to know what happened during my visit. When I first arrived at the salon, I immediately felt uncomfortable. The owner did not greet me or acknowledge me, but I noticed a completely different attitude when other customers entered. Unfortunately, the service I received from the employee who performed my pedicure was even more concerning. The employee was extremely rough throughout the entire service. She handled my feet aggressively, including repeatedly moving my feet roughly in and out of the basin. The service was painful and uncomfortable. The way she treated me made me feel like I was not being respected as a customer. During the appointment, I noticed employees looking at me and speaking amongst themselves while looking in my direction, which made me feel even more uncomfortable. The entire experience felt unprofessional and lacked basic kindness and customer care. What was most upsetting was that the owner was aware of what was happening but did not step in. She was informed about the situation, yet she continued working as if nothing happened. There was no immediate apology, no attempt to check on me, and no concern shown for the fact that I was being treated roughly. After leaving the salon, I realized how much pain I was in. I walked into the salon normally and walked out struggling to walk. I am now dealing with pain that has affected my ability to do everyday things, including working, exercising, and standing for long periods. I am also concerned about the cuts/open areas on my feet and the possibility of complications. I called the salon afterward because I wanted an explanation for how this situation was handled. The owner told me the workers apologized, but my concern was that she personally witnessed what happened and did not step in or acknowledge it at the time. It took me calling and expressing how hurt and disappointed I was before receiving an apology. When I returned to receive my refund, I felt dismissed. While I was explaining how much pain I was in and how this experience affected me, the owner's reaction came across as if the situation was not serious. I was also told that the pumice stone used during the service could cause damage, especially for new customers. However, I have been receiving pedicures for years and have never experienced anything like this. A customer should not leave a salon in pain because a service was performed too aggressively. A salon service should be relaxing and safe. Customers should never feel mistreated, uncomfortable, or leave injured after paying for a service. This was one of the most upsetting customer service experiences I have ever had. I hope this review helps others make an informed decision before booking an appointment. read more

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First nail salon I've ever been to where I had acrylic nails applied, and they didn't come out looking and feeling extremely thick like they were fake. And I've been to nail salons in various states and cities. This is the best I've ever had. read more

When asked for a referral to a salon, this one was recommended. My husband and I went for a pedicure. A file like tool was used on our feet which I thought had been outlawed. Our feet were actually sore the next day. Have never been back. read more

Amazing place really is. I went with my friend to get my nails done and only spent 60$ on design and acrylics. And on top of that they are super fast. really recommend this place. read more

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If you don't mind how Brian talks to you on the phone then head over. He does not know how to speak to people on the phone. Every time I've called to schedule my appointment, I make sure to be quick on the phone because he's busy. I say exactly what I want and ask for their availability, nothing more. He's always comes off aggressive asf or as if he just doesn't give a crap. He does great nails as well as some of the others. Sometimes I'll get a set of nails I don't love or that are a little bumpy. I always over tip (having been a bartender for a few years), but the attitude I've been given over the phone AND in the salon is ridiculous. Treat all your customers with respect. That's all you have to do ‍ the vibe in that place is enough for me not to go. I can pay for great nails somewhere else. Also, the first time I went there I didn't want gel but then changed my mind and he got all rude about it. Like, WHY? A lot of my friends no longer go because of Brian's attitude and the vibe of the entire place. read more

Eyebrow waxing Hour long wait to go in (they had customers so I understand), then get directed to go to a room and wait for longer, which gave me time to look at the poor hygienic conditions of the mentioned room. Then I was told to sit on a chair to get my eyebrows down... a chair with blankets and pillows (this was confusing for me). I asked how come I couldn't lay down on the reclining table but the older lady did not speak English and pointed at the chair again. Needless to say I didn't stay and don't plan on coming back. Terrible experience. read more

So happy that I found my nail place here in Swansboro! Every time I go here, they never disappoint. Every time I show them a picture, they turn out just how I want them! Plus, everyone in there is awesome and Brian is hilarious. Great nails, good price, + entertainment read more

Elegant Nails and Spa - Nail Salons Near Me - Swansboro, North Carolina

Went there while I was on vacation. I accidentally spilled my iced tea in the soaking tub. They continued to do my pedicure in iced tea water! They were all loudly speaking another language to each other across the store. Not relaxing. I will never return. read more

They were great! I'm a vacationer and heard a great review from a grocery store employee. So glad I got off the island to check them out. They knew so many of their customers by name. This is by far the best gel manicure I've ever gotten. They took a lot of time on my nails. I wish I didn't live so far away because they'd become my new regular nail salon. read more

Elegant Nails and Spa - How cute is that starfish?! - Nail Salons Near Me - Swansboro, North Carolina

I split my time between Raleigh and Carteret county for work and I refuse to go back to any Raleigh salon (trust me I've tried them all). I always leave disappointed. I randomly stopped in Elegant Nails and Spa a few months ago and I've been coming back ever since! Kevin is the best tech I've had in so long. Brian, the owner, is so friendly along with the rest of the staff. It's so nice watching them interact with customers! They know them by name, their families, you can tell everyone is friends with each other. A great atmosphere. (Excuse my dry hands in the pic, but Kevin killed it again!) natural nail dip manicure. read more

Elegant Nails and Spa - Dip mani. 1 layer of funny bunny, 2 of bubble bath - Nail Salons Near Me - Swansboro, North Carolina

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Will never go back! Had an appointment with a friend. They weren't ready for us for a while. We both got Gel pedicures and where going to get our eyebrows waxed and manicures, but after how bad our feet looked we opted out! My gel has a huge smudge on it - my friend had so many layers because the lady kept hitting her nails on the UV light... while filling off my previous get my guy decided to just not pay attention and grind on my side of the toe vs nail(turning beat red)! Tools all where kept in dirty bins and never saw anything come of of a sealed package . It's been less than a week and we are out getting a proper pedicure! Also cut my friends big toe stating she had a wart! Like what no - you cut her skin open! She was bleeding no apologies or anything! Whole experience was un professional read more

My daughter is still new at her first job and the one thing she has decided is to treat herself every pay day to having her acrylic nails filled by Brian.. who in our opinion might as well be the only nail tech there because he is simply the best in carteret and onslow county and she will always schedule her appts with him as long as she has her nails done!! we love brian very much read more

Brian and Emily are the best!!!! Will not go to any other nail place. Recently brought my daughter for a mommy daughter nail day and she LOVED her nails!!! read more

I just love the way the do my nails and how nice they are. Emily is always willing to accommodate you and what you need. I bring my mom in her wheelchair all the time and they are all so kind to her. read more

Super job! We had a party of 5 and they took us right in. Able to copy pictures we brought in. Will be back again! read more

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I enjoy coming here . Always great greeting. The service is great and I love they way my toes and nails look every time I come I appreciate the hard work you all do to make me happy read more

They messed up my eyebrows didn't ask me what I wanted. She just brought me in the room and started ripping off hair. Then after she was done she didn't even show me asking if I liked them she literally turned around and left. read more

I have only been in the area a few weeks and I'm very picky when it comes to my nails and eyebrows I came here because it's close to me. First time was soso but today I went and got John and he was great! He now has a costumer for ever! The whole staff is friendly and I love how they all know their regulars by name. I highly recommend this place! read more

Elegant Nails and Spa - Nail Salons Near Me - Swansboro, North Carolina

I have been going to elegant nails for ten years now n not once have I been disappointed.... this place is wonderful they are one of the best nail places I have been too ... the workers are aMazing and sweet ... I tell everyone to go to elegant nails in swansboro when ask for a good nail place .... elegant nails is employees work hard to make everyone happy ... THEY ARE THE GREATEST ...... read more

Great place, very good pedicures. I love the fact that I can just show them a picture and they can do my nails just how I want them. I recommend Emilie or Ivy. read more

Elegant Nails and Spa - Nails by Emilie - Nail Salons Near Me - Swansboro, North Carolina

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Worth the wait!! Quality work every time. My nails come out perfect every time. Also, if you're looking for a place for eyebrow waxing, GO HERE. Emily does amazing. read more

Elegant Nails and Spa - John did a wonderful job on my fingers and toes! Emily is amazing with waxing. I highly recommend Elegant Nails and Spa. - Nail Salons Near Me - Swansboro, North Carolina

I love this salon. It's a go to for me on a bi monthly basis. My gel mani always lasts and I can extend it out longer if I need to. Jon always does my mani and does excellent work! Really like going here! read more

Very fast and friendly. Always busy and well worth the wait if you have to wait. Staff very professional, caring. Live in middle of Jacksonville and Swansboro. I could go to lots of other shops in JVille with ease, but none are as good as Elegant Nails. read more

Elegant Nails and Spa - Thx, Brian - Nail Salons Near Me - Swansboro, North Carolina

Best nail salon in town hands down! They do awesome designs pretty much anything you can think of they can do! Pedis are very good as well. You must give them a try and see for yourself. Highly recommend read more

When I switched from gel polish to regular polish for my manicures (as advised by my dermatologist), she sanded off the gel polish from my previous manicure... then kept sanding and sanding and cutting the corners of my nails. This was absolutely a passive-aggressive punishment for switching (temporarily) to regular polish. Before the end of that day, my nails began to shred and within two days, I suddenly had hangnails in several of my nails... then within less than a week, every fingernail had hangnails... then the infections started up. This was a nasty, unwarranted attack on me for doing something a PHYSICIAN told me to do! Shame on you! I was a good customer. Never again! My nails are still a mess and Emily is responsible! read more

I've had two gel sittings for the holiday season. Both are great! Soooo many compliments of my first, went back today for my second, I'm sure I'll get Lots if compliments on these as well! read more

Elegant Nails and Spa - First visit - Nail Salons Near Me - Swansboro, North Carolina

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Fabulous! Quick and very friendly! Worked great with my natural nails, I would request John! read more

Elegant Nails and Spa - Shellac French manicure on my natural nails - Nail Salons Near Me - Swansboro, North Carolina

Overall good experience. Friendly, efficient,quick! Maybe a little to quick as my nails look fantastic but I paid the price by having the skin filed off my middle finger.... Rather painful nail job the rest of the visit. read more

Elegant Nails and Spa - Deep cut from nail file. - Nail Salons Near Me - Swansboro, North Carolina

Been here on several occasions. I've only had my nails done here, but Emily is the best. They get pretty busy especially closer to the weekend and mil pay day. But my nails always look great after I leave! read more

Nice place, they were very fast and efficient. Walked in and was seated in less than 5 minutes. Environment was clean and hygienic, which was great since sometimes it can be a crap shoot. Nail techs were all very warm and polite. Got an amazing foot massage with the pedicure too! read more

Initially was going to pass over this place because it was packed, but the girls I came with wanted to stay so I did. I'm glad I did too, despite every pedicure chair being full we were still seated within 15-20 minutes. The employees were all super nice even though they were clearly super busy, and I didn't at all feel the person doing my services was trying to rush. Store is tasteful in decor, had music that was low and free WiFi. As women were coming in after us, you could tell who the regulars were because every staff member greeted them by name. Great customer service :) read more

Do not go here. Called and got reservation for manicure and pedicure. Place was a zoo. Did pedicure and said okay that's it so no manicure. Then when paying asked if I wanted manicure. Not the place to go here in Swansboro read more

went here and got my nails, great experience the first time but i broke two of my nails off on accident, so i came back in for a fix and it had been about 2 weeks so i wanted a fill and color change. the nail techs were not happy with me at all it seems and made me wait 30 min for service but i understood they were probably busy. i finally got service and the nail tech filed my nails down until every fingernail was bleeding. it took about an hour and a half for him to fix my nails. the two new nails were considerably different shape but i ignored it. now after about 8 days the two nails fell off again! wil not be going bad very upset about this, used to be my favorite salon. read more

well today was probably the worst I have ever been treated in a nail salon. The guy who did the pedicure was very nice and very good. Now lets get to the nail guy he asks me if I want gel, I said is it faster? he said yes, I said that would be great, he then proceeds to tell me "but its 30" like I can't afford it. I said that was fine. I asked how long it takes and they (him and the guy 2 seats over) start making fun of my question saying to his customer I finish now you can go, obviously since her nails weren't painted I knew he was not done, then he proceeded to tell his customer I be done in 5 minutes which realistically isn't possible. All I wanted since I have never had gel was an estimate of the time it takes. So I left and will get my gel nails elsewhere. And just for the companies info ...I speak your language and I understood everything they were saying about me. Very bad experience and I will tell everyone I know and I will never step foot in your place again. Too bad since I was getting my manicure every week somewhere else and I was upgrading to gel ...your loss someone else's gain. I was hoping since you were closer this would be great for my time schedule, not worth it. Its my money and I deserve to be treated like a person. I am YOUR CUSTOMER... you should know better read more