I had a massage today by Dustin, his pressure was amazing. He found all my sore spots and tight knots. I will definitely ask for him again. If you come to Elements Massage ask for Dustin. Dustin also gave great ways to stretch and epson salt baths for at home. Very quiet and relaxing atmosphere. DS read more

Elements Massage - Chandler South - Massage Near Me - Chandler, Arizona

Very nice location, excellent therapists and staff. Love the friendly atmosphere. Elite therapists are amazing read more

Elements Massage - Chandler South - Very nice location - Massage Near Me - Chandler, Arizona

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I had one of the most frustrating customer service experiences I've ever had at Elements Massage in Chandler (Ocotillo Rd). I received a gift card for a 90-minute massage and booked what I believed was a standard appointment. When I arrived, I was informed that my appointment was scheduled as 60 minutes, and therefore they refused to accept my 90-minute gift card because the therapist was "scheduled for 60 minutes." I immediately said I was fine losing the extra 30 minutes and just wanted to use the gift card anyway. That would mean I lose the value--not them. They still refused. I asked if I could: -Switch therapists -Move my appointment -Speak to a manager or someone else The answer to all of the above was no. Instead, I was told my only options were to pay $89 out of pocket for the massage or pay a $45 cancellation fee--despite being physically present, on time, and holding a valid gift card for more service than I was scheduled for. The most frustrating part? The therapist was already booked and getting paid regardless. The business lost nothing by honoring the gift card, yet chose to rigidly enforce a policy with zero common sense and zero customer care. I ended up paying $45 to cancel and walked out without a massage, without using my gift card, and significantly more stressed than when I arrived. This was not about policy--it was about unwillingness to help. No empathy, no flexibility, no escalation path, and no concern for the customer experience. I came in expecting relaxation and left feeling dismissed, frustrated, and taken advantage of. I will never return, and I strongly caution others before booking here--especially if you're using a gift card. read more

Alan is the best! I have been seeing him for years to help manage pain and to increase movement. He listens and knows how to resolve my knots and issue areas. The front desk staff is always welcoming and friendly. read more

I've had hundreds of massages over the years at different places and Tiffany here is the best. She has awesome skills and good energy transfer during massage. read more

This was my first massage experience at Elements massage. I called and scheduled a massage and the masseuse was an elite which had an up-charge apart from the regular massage fee. As I entered the front office welcomed me and explained the different options. The massage I booked was for 60mins and since the masseuse had a client she started 10min late with me and ended it 5min early. Technically I got a service for only 45min. Overall experience with the masseuse was good, she asked where I had a problem and did a good job with the pressure. The front office though was pushy to get some membership deals which I wasn't interested in. The pricing is definitely a little more than expected. Overall the experience was decent. read more

Elements Massage - Chandler South - Massage Near Me - Chandler, Arizona

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I love going to elements but my last time going there was actually really disappointing. I had Benito G & even had to pay extra bc of his expertise level. It was possibly the worst experience I had at a massage place. He was clearly sick because he kept having to blow his nose, he coughed the entire time, I could hear his runny nose and him struggling to breath. He kept leaning his body onto my shoulders and arms any time he had to over reach. My husband was right next to me in the same room getting his massage (since we made an appointment for a couples massage) and he felt so bad for me afterwards because he noticed how sick & loud my masseuse was. read more

I have been a member at Elements Massage South since I moved here 9 years ago. Staff has always been excellent, and the location is lovely and super convenient. Today I tried a new masseuse, Tiffany. I don't normally leave reviews but feel Tiffany needs some recognition..hands down BEST massage I've ever had. She will definitely be my new go-to for epic massages. Thank you Tiffany! read more

Went to Aime for the first time, she was great. Medium pressure, got the knot out of my kneck. I'll be back~!

Natasha was fantastic. I always have trouble relaxing for the first 20 minutes when getting a massage and yet somehow, Natasha had me instantly relaxed. I was able to enjoy my massage for its entirety rather than just half of it. I cannot recommend Natasha enough. read more

First time in today and my experience was great! I have been looking for a new place to go! My massage was definitely one of the better ones I have had! They explained the membership options and you can even share your membership with someone which is nice. Great location next to Target will definitely be back. read more

I have been going to this location for several months now. I have nothing short of a great experience. Everyone is so friendly and welcoming. Natasha is the therapist I've been seeing and she is wonderful. She knows how to work knots but not over work the area. She understands where I need the most attention. I have every intention to continue going as often as I can! read more

Elements never ceases to leave me feeling better! The ladies at the reception desk are always great to chat with and remember me upon arrival. The massages are always great and relaxing! I highly recommend spending an hour at Elements! read more

Excellent massage every time! Very professional and knowledgeable staff using customized techniques.

I'm giving 5 stars because of Natasha. I've had many different therapists work on me but Natasha is absolutely the best!!! I love her because I could be stressed after a long night of work and I come see her when I can.. She always puts a smile to my face and makes me laugh. I laugh so hard that I have tears coming out of my eyes. That's how much she makes me laugh. Her massages are so perfect and relaxing. I always feel tight on my shoulders and upper back area. It's so painful because that's where I carry my stress. Natasha even says, "omg Olivia it's like you were carrying a toddler on your shoulders". That made me laugh because she has these lil jokes where she brings my frown upside down. She has that affect on me.. I am so hard to please.. Trust me. I made a huge mistake when I switched up different therapists.. I told her I need to just stick to her and see her on Tuesdays.. Anyways, hands down. She's great!! I love that the "toddler" on my shoulders are gone and I feel super light. I come out feeling and looking super happy because of her :) read more

Horrible experience not only with the masseuse but also with the front desk and manager. Masseuse was awkward and afraid to massage, used too much oil then had to use a rag to wipe it off. My significant other had a very similar experience, masseuse was annoyed and seemed like she had never given a massage before. Only our backs were massaged for our 90min session. When I spoke with the manager she was short, rude and had an attitude. While waiting other clients said they thought it was the worst massage they had ever had, then front desk asked if they wanted to leave a tip. I do not recommend this location it is awful, the one on power and McDowell is 10/10 I highly recommend it. I canceled my membership because of this experience. read more

The team were great, I booked my first session online, within minutes after making the booking I received a customer service outreach to explain the new customer pricing, expectations and how I could complete introductory paperwork online or in person before my appointment. Upon arrival I was welcomed by the staff and then greeted by my therapist, who took time to ask questions and understand my requirements which put me at ease. The therapy was just what I needed and I left feeling I had received attentive service that was great value compared with other competitors. I definitely will go back for some more "me-time". read more

Great staff and skilled professionals! I highly recommend elements massage . I've never been disappointed.

I love a company who takes ownership when something goes wrong. It says a lot about the people who are managing the company. I recently tried out Elements Massage and had a less than desirable experience and shared this through email. It was just not the right massage for me, but I'm sure the therapist is perfect for a different client. She was sweet and funny and professional, but the pressure type wasn't right. The manager called me the same day that I sent my email and said that she would get me in for a complimentary massage to make up for it. I haven't gotten it yet and I'm hoping to bump this to 5 stars after I do because I like the quick response and attitude from this company. read more

Natasha is fantastic. I always feel great after my session and can't wait until my next appoinment

My visit to Elements today was an experience much like your typical story arc. I walked in the door with my mask on, instantly greeted by Shaelynn who was presumably smiling under her own mask. While I was filling out paperwork and checking yes to shoulders, yes to feet, no to pectorals, she made good conversation making me feel comfortable. This place is clean and the people are nice. So far, so good. Vanessa, my appointed Massage Therapist, greets me from the frosted glass door emerging from a silhouette of mystery. She had a mask on as well, but I could tell that she meant no harm. I undress in the private, darkened room to my 'comfort level' as instructed, which turned out to be as bare as the minute I was born. The tension is still very low in this story, and modest thanks to the comforting white sheet laying upon my back. Vanessa reenters and begins working on the mess that I call my back. Knots, bumps, inhuman atrocities are brought to light from within my muscles. The tension builds (but not in my back, because it was already there). My body was quickly plummeted into a sea of discomfort as she pushed and shoved the lumps behind my shoulder blades. Ouch. I was shaking from the ticklish nature of my lower back being touched, and cringing as my knots were pushed around like children in a death metal mosh pit. How long could I stand it? Would I live to tell? My fate was not my own. But Vanessa read me like a book and lightened the pressure to my relief. At the end of the hour-long brutalization to my non-athletic muscular shell, she graced me with a relaxing scalp massage. What bliss. The session ended and I made it through; I felt more resilient and very relaxed after the experience. I reclothed myself in private, feeling shaky and disoriented. I returned to the lobby where I settled up with Shaelynn, still friendly as when I first met her about an hour ago. Then I walked out of there feeling like a new man, willing to return again for another deep-tissue massage. Prolly in a week or two. tl/dr: Great place, great massage, recommended read more

Teddy was gave an amazing massage. I was relaxed and did not have any pain when I left. the room was the right temp and music just the right volume. read more

The front staff is friendly, professional, and knowledgeable. Alan is too....but he is also THE VERY BEST MASSAGE THERAPIST EVER!!!

Cristina is amazing and very focused and attentive to problem areas. Highly recommend her and the entire staff is very friendly and welcoming. read more

Worst experience of my life I received a gift card for my birthday called to make a appointment was ask to give all the gift card information over the phone before making appointment Arrived at appointment gave gift card to receptionist who told me she was now unsure if she takes gift card I ask nicely since it's a gift before service to make sure she will be able to take it she then informs me not to worry about it go's back for a 50 min massage comes out after to the receptionist telling me she was unable to use my gift card but no to worry Have a nice day for the past week now I have had staff managers leaving me threatening messages harassing me Saying they want the gift card they couldn't use and the receptionist lying saying I demand it back my gift card Beware this is a very unprofessional place not relaxing at all don't go here read more

Terrible staff and management- my necklace was taken off and forgot it there- they called to notify me that it is there and when I spoke with them to go get it, they said they do not have it anymore. Several calls to them and their manager and still no response on my Swarovski necklace. TERRIBLE SERVICE & CUSTOMER EXPERIENCE. Disappointed that no one followed up and that no one gave me my nevklace back. read more

I just received my first massage at the Elements Chandler South location with Natasha and she was amazing. I visit spas regularly and what I like most about Natasha is that she listened to my health concerns and gave me a massage that exceeded my expectations. The only time she spoke to me was to occasionally check the pressure. Usually when I have a 60 minute massage I am left feeling as if it was not enough time. Natasha gave me a full body massage and worked out every area of concern. I am completely satisfied with the therapist, service, and facility! Thank you! read more

The friendliest staff I've came across since being in Arizona. The environment is so relaxing. If you choose this location I recommend Dustin, he's been in the field for 12 years and the best massage therapist I've ever dealt with. He'll ask all the right questions and always make sure you're comfortable which is the most important part! So if you're out here just visiting, living and want to having a relaxing week or weekend go see Dustin! read more

Everyone is friendly and professional. My massage therapist is amazing! One of the best decisions I made for myself was joining their monthly massage program. read more

I highly recommend this place. The staff knew exactly what I needed. The facility was pleasant and very clean. I appreciate the professionalism. I will be telling my friends to come to this location. read more

My massages are amazing! I have had massages from two different people and both where very knowledgeable, did a good job of checking in with me during the massage and helped me physically feel better. I go back month after month and the quality of care is consistent and outstanding. The front desk staff clearly explains the packages that they offer and always check in with me to see if I would want to add anything to my massage. The atmosphere is calming and relaxing. The whole experience is just amazing. read more

I've been to Alisha a few times now and recently I scheduled a 2 hr massage with her after I pulled a muscle in my back. I was on the verge of going to urgent care because the pain was becoming unbearable every time I moved. I figured I would try the massage and see if that helped. Alisha did wonders for me, over 24 hrs later and I have seen such a difference! I highly recommend her! read more

Went in today as a walk in for leg pain and am very happy I did everyone at this location was very helpful Victoria made me comfortable and did a awesome job now a regular spot for me and ty very much to the receptionist loved your personality read more

One word. Vanessa. She is the ultimate. Deep tissue. U will want to tap the f--k out but hang in there. Two days later u will be grateful. I get massages every couple months. Best massage I've had. Hands down. Thanks Vanessa read more

My girlfriend and I had the most magnificent experience at this location. We received a couples massage from the two most lovely therapists, Vanessa and Jamie. Both therapists were able to target and address the areas that needed improvement. Therapists were able to adjust pressure as necessary. In addition to this, the entire studio made us feel very comfortable by taking proper COVID-19 precautions. read more

This company is a complete scam. We signed up under the impression that we could cancel since it was a non binding contract and the front desk person stated that. We had to cancel due to health reasons but the manager, Mariah refuses to give us back a large amount of our money in which we never used. Terrible business! especially when they can easily refund us! read more

I got the best massage ever at this location with Jordan. Very deep pressure! I'll definitely be going back.

Nick is the best level 4 therapist. He found a lot of knots that other therapists have missed. Amazing! I did an hour and a half massage and all my aches and pains were relieved by the end of it. I drank lots of water and took a warm bath after and slept like a baby. read more

My therapist was great, Andrew knows deep tissue massage. Just what I needed. Management another story. I am visiting for a month, was told I could get package deal for weekly massage 4-5 sessions, went for my third session, the front desk person was different and would not give me rate from the previous two sessions. I will NOT be back. They would have made more money from my visits if I went two other times, but not now. They lost my business over $40. Also, I have friends in the area, will not recommend this location. Much more expensive than others. read more

I have extensive experience with lower back pain and the power of a good massage. I am surprised that an Elements opened up here in the Target shopping center in south Chandler. I tried them and was ultra pleased with the care and professionalism that is displayed. Clarissa is new here but has been a therapist for 5 years, I think. What an amazing therapist! My calf was injured a week ago and in a 60 minute session, I can now walk with no discomfort. What a professional attitude! What an out-of-this-world understanding of every muscle and their function! I believe that massages are healing. However, the therapist makes ALL the difference in the world to heal properly and more efficiently. Elements massage in south Chandler did the right thing in hiring Clarissa. This is my second massage in one week with her. Thanks Clarissa. I will be back! And so will my family! read more

Elements Massage - Chandler South - Receptionist was more than polite and peaceful to talk to. This place just oozes tranquility. Very well decorated and serene. - Massage Near Me - Chandler, Arizona

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