I called Citrus for a last minute massage for myself and two of my girlfriends. Fortunately for us, they had back to back openings for the three of us. We arrived a few minutes early and were greeted and checked in immediately. After filling out our forms and a short wait, we were individually led back to each of our rooms. My therapist was phenomenal! I requested medium to hard pressure and she listened. She focused on my problem areas and released some knots. It was a fantastic massage. At $100 for a 60-minute massage, I thought the price point was very reasonable and would definitely book with Citrus again! read more

I felt it was important to update my review after this experience because it was unlike any massage I have ever had. I have been to this spa many times before and have always had wonderful experiences with Vanessa. Unfortunately, she wasn't available this time, so I was scheduled with a different therapist. I have never had an issue here until this appointment. I booked this massage because I wanted to relax and get relief from tension in my shoulders, neck, and head. I never requested a deep tissue massage. Instead, the therapist simply started doing one without ever asking if that was what I wanted. Within minutes, I was wincing in pain and told her multiple times that it was too much. I also explained that I get migraines and prefer a gentler, more relaxing massage that focuses on my problem areas. Rather than listening to what I was asking for, she continued with an aggressive deep tissue massage over my entire body. She never once touched my neck or head as I requested, she focused entirely on my arms and shoulder blades. Instead of adjusting her technique, she told me I had so much tension that I needed to schedule at least 2 or 3 two-hour deep tissue massage. By the end of the session, she even instructed me to ice my body afterward because of how intense the massage had been. That alone should have been a sign that this was far beyond what I had booked or wanted. I came in hoping to leave relaxed, not feeling like I needed to recover from my massage. She also talked throughout nearly the entire appointment, which made it impossible to unwind. The combination of the constant conversation and the painful massage meant I never had a chance to actually relax. She also saw me wincing and said that, "sometimes, you have to do the work." I left sore for days afterward, and the massage ultimately triggered one of my migraines. A massage should be tailored to the client's comfort level and goals, especially after they communicate what they want and say they are in pain. Unfortunately, my requests were ignored from beginning to end. I'm incredibly disappointed because I've always had positive experiences here before. However, after this experience, I will never book with this therapist again. read more

Booked a couples massage as first time guests for both me and my husband. We did 60-minute, deep tissue massages (with peppermint scalp therapy add-ons) with Michelle and Stephen--and both were great! I have large knots in my shoulders and back area and Michelle worked on them really hard. I felt great after! The location is very clean and I think I'll be gifting massages for my family this Christmas! read more

Citrus Massage - Couples massage room - Massage Near Me - Chandler, Arizona

Hands down one of the best massage studios in the valley. The staff is knowledgeable and top of the line. I've seen multiple therapist here over the past couple years and none of that have let me down. They do more than your typical massage place including stretching, cupping, and manipulation. The therapists listen to your concerns and truly care about finding a plan of relief. 10/10 HIGHLY recommend. read more

Citrus Massage - lobby - Massage Near Me - Chandler, Arizona

Oh my goodness, I came to them desperate with my neck and shoulders almost locked up from stress and tension. They left me feeling absolutely amazing. I recommend the 90 minute deep tissue with hot rocks. It's located in a quieter part of town, but it's a good place to make a day of it near a nail salon and spa. I am giving this review a week out and still feeling fantastic. I am going to be visiting them on a regular basis so I can keep feeling this great. read more

Had a great massage, they have heated bed, hot towels, and hung up a bday banner for me in my room.

Terrible customer service! If you have concerns, issues, or feedback, keep them to yourself because unfortunately my experience has been that the owners and management at Citrus Massage are not receptive to them nor do they care for the customer experience. My first visit was for a couples massage. Afterward, I shared feedback that the massage did not last the full hour. We were brought into the room late, and the hands-on time ended up being closer to 45 minutes. This was disappointing, especially since their business model emphasizes a full hour of hands-on massage -- which we did not receive. My second concern involved privacy and information security. I specifically requested that my credit card information not be stored in their system. However, I later discovered -- even after I had ended my membership -- that my card was still on file a year later. I find this extremely inappropriate and unprofessional, and a blatant disregard for my request. If you value your privacy and control over your personal financial information, this is something to seriously consider. My third and most recent issue occurred during a massage with a male provider. I am a few months postpartum and was very clear that I wanted one full hour of complete silence so I could rest and possibly nap. After months of caring for a newborn, I was desperately needing quiet. Despite communicating this clearly, the provider continued to speak during the session, which made it difficult to relax, I had to ask three times to go softer on pressure only to be responded with "I usually have clients who want firm pressure.," "and pregnant/post partum clients are great tippers.." I had tenderness on my pectoral area for a week. I did not make an effort to get child care, to commute and spend my hard earned money on a massage where I had to entertain the conversation of a masseuse who clearly disregarded my request for quiet and comfort. I also mentioned how there were loud conversations happening in the hallways outside our room and that too made it difficult to relax. One thing after another! Overall, I left feeling unheard and disappointed on multiple occasions and when voicing the last visit to management they did not call back when they said they would and a week later on a Sunday, they called and told me not to return. I am a young professional, young mother and I'm a very kind person but I honestly do not recommend citrus massage to anyone. I recommend going to Thai royal massage where you can get a full hour for 50 bucks or going to a resort spa like princess Fairmont where you gain access to a full day of amenities like a rooftop adult only pool, sauna & jacuzzi and truly get the VIP treatment that you deserve. read more

I have been coming to citrus massage for a few months. A few days ago I got a lymphatic massage by Vanessa and it was amazing. Vanessa is great at what she does. I will definitely keep coming back to citrus massage. read more

A $54.00 fee for a missed appointment? Ridiculous. Even doctor's offices don't charge that much! read more

I had a membership with the Chandler location for a few months now. And also about a year of membership in the past. The therapists are all excellent here and the staff overall is friendly. However they completely ruined the birthday experience for my 75 year old mom recently. This location is in my neighborhood, 3 min walking distance from my house so I was not aware they opened up a new location in Gilbert. I made the appointment for my mom, calling into the Chandler location. I was never told on the phone that the appointment is at Gilbert location (which is 15 mins drive away). I didn't know they have another location so I just assumed it is at where I called. On the day of appointment, when my mom got there, there is no appointment there. It was for Gilbert location to our surprise. They wanted to charge a cancellation fee (half the price of massage, it's like $90 fee) for rescheduling so we ended up hurrying to the other location. My mom only got 70 mins and I ended up paying for a 90 minute massage at a 90 min membership rate and they would also not honor the birthday promo 15%. I work from home so I lost an hour pay of my time as well, to drive my mom around. I was upset but what got me more upset is there was not a word of apology "I'm sorry for the confusion but yes, we have two locations etc". When I communicated to the manager (Mea Shank), she insinuated that it is my fault for not reviewing my messages. I never received confirmation emails from them but upon checking later, my mom did receive confirmation messages as texts. It did saying Citrus Massage Gilbert. I'm not saying I'm not at fault. Yes, I should have checked my mom's phone. But she's a 75 year old non English speaking elderly. She also had no idea where the massage is because it is a birthday surprise (not so much anymore with the texts). The business offered no apology, did not honor the promo code and told me I already got a "deal" at membership price (we only got 70 mins, the massage is suppose to be for 90 mins). So yes, I am upset. I asked for refund of $16 (the difference in their so called discount vs what I would have paid) plus my lost hourly pay $50. To be quite honest, if they would have apologized and even give no refund, I would have felt better and would not have written this review wasting more of my time for this business. But they believe they are at no fault and their manager basically implied I go somewhere else because they are okay losing a monthly paying member. Where is the principle of customer service? Good for them, they are doing great business that losing one member is not a big deal for them. I will not be coming here anymore. I am sad to not see my therapist anymore though. For Others: make sure which location your appointment is at. Even if you call one location, it could be at another location. read more

They sure make it easy to rate 5 stars! How do they find such amazing staff? Everyone is nice, patient & exceptionally knowledgeable. The location is incredibly clean, with all the cute citrus-y details. I had Mackenna for a facial, she was gentle, asked every appropriate question, ensured I was comfortable & gave a FULL 62 minute facial with dermaplane. This is probably my 3-4th visit, and each visit gets better. Highly recommend. read more

Citrus Massage - Hanging in room, cute citrus-y accents everywhere - Massage Near Me - Chandler, Arizona

I went to Citrus Massage in Chandler today and had the BEST massage I've ever had. Cathy was my massage therapist. She is truly gifted/ talented. She applied just the right pressure and the way she massages feels therapeutic. I was so relaxed afterwards, I had to sit in the car before I could drive home. I've had many massages, but she was far and above the best! Rae M. read more

This was my first visit to Citrus Massage as we have tried many others and have not been truly satisfied. This was definitely 5 stars plus from beginning to end. Mia assisted me on the phone to schedule two appointments at the same time for myself and my wife. I had Stephen and he was absolutely fantastic!! Found all of the tight spots in my neck, shoulders and shoulder blades. We got along very well and had some nice conversation. The associates at the front desk were very friendly and the facility was spotless clean and fresh smelling. Love the choices of the aromatherapy. We will be back and thanks again Stephen for the wonderful massage session. read more

Did not have a good experience with Citrus, never ever got close to a massage table. Scheduled a couples massage @ Chandler, accidently. Called Gilbert, got the time I wanted, good to go. Called Chandler to cancel, they cancelled the Gilbert appointment as well. I never received an email letting me know of the cancellation. I just had the confirmation email for Gilbert appointment w/ patient docs. Day of appointment couldn't get docs to load. Called Gilbert to ask for guidance in completing patient docs but found out we were not on schedule, nothing, nada. The person I spoke to had no idea why. A manager called several hours later indicating that the Chandler location had accidently cancelled appointment. Great! Offered membership pricing for next appointment, really. How about comping one of the couple massages? This wasn't just one person, it was two people that were affected. This was a treat for my wife for babysitting our grandchild for the weekend and sleeping on a different, uncomfortable bed. I had a whole day planned however, the most important part was just cancelled. I think I'll go to another facility that cares about really taking care of a potential customer. read more

Stephen is amazing, if you like an intense massage - he is the guy! The front desk employees are always so nice and friendly. The facility is very clean and decorated cute! Love coming here! read more

I began going to Citrus when they were so so new, and I was so very pregnant with my first! I truly think getting on a consistent flow for that pregnancy was what kept me feeling so incredible! Some things you can expect: -a gorgeous and very intentional space (it's very calm, quiet and minimal so your mind can relax before your body even begins to) - kind and helpful staff -incredible therapists who truly want to help you and your body. Some do more intake questions than others, and have their own style to a certain degree, but you can notice some things are consistent (when you go as often as I do?!) in their care and work. You just know you'll get what your body needs that day, and have an amazing massage. -owners who care. Every member gets a hand written note from the owner. They're such kind and caring people, and want you to have a great experience! read more

Citrus Massage - Entry space - Massage Near Me - Chandler, Arizona

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I want to give a big THANKS to Tyler, the massage therapist who serviced me today. I had an overall great experience! Tyler really focused on my areas of need and I got up from the table feeling great. Thank you again Tyler, for a great first time experience. read more

I went in and filled out the forms stating I wanted a deep tissue massage. I also stated I wanted to focus on my lower back. I was taken to the room and again stated to the masseuse what I wanted. Well what I got was administered lotion. No deep tissue and no lower back. NOT a good massage. read more

Had such an amazing experience. The atmosphere was calming and the staff were friendly. Heather took care of me and gave me a deep tissue massage. Thank you Heather! read more

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Both my niece and I had services done. Me, a massage and my niece, a facial. This is our second time going for birthday treats.

Terrible service. Woke up extremely sick day of and tried to reschedule instead of canceling and still required to charge me almost the entire cost of the massage. Do not go avoid at all cost. Plenty of other good places to go that still have customer service read more

Great massage, I went for my birthday and they gave me a hand made bday card with a note. The staff is super friendly and welcoming, completely recommend this place. read more

I recently had the BEST massage at citrus massage! I went as a "treat yo self" day and a couple weeks later I went in day-of to help with neck pain! Both times I left feeling so much better! I love that they were able to squeeze me in day of! - I saw Desi both times and she is a true healer!! Also I went for a facial and let me tell you Amanda was so helpful and I left there glowing. She listened to my concerns and took her time with my sensitive skin. She also gave me some tips on youthful at-home skin care! Thanks Desi, Amanda, and the rest of the Citrus team!! read more

1. Called line was busy left a voicemail never received a call back, even after 2 hours but I said hey why not ring them again because I didn't want to drive all the way to Scottsdale to visit another spa I've been to and alot of other places near me were closed. I did reached someone this when calling again and mentioned I left a voicemail msg etc and the person on the line said they were unsure why I never received a call back and that they just got in themselves. 2. I wanted a 90 minute massage and was offered a 60 or 90 minute massage but shortly after her saying I could come in for the 90min one she said oh I'm sorry actually she has someone after you so I can only offer you the 60 minute now. I just took it but definitely felt my back/body needed a good 90 minute rub down. 3.Was able to schedule a massage but when I arrived early I needed to wait in lobby rather than going straight back which was totally fine but man oh man was it warm in the lobby. They did have a fan rotating but it was not helping much. 4.Lastly I went in with a sore back and came out with a still sore back and now stiffness in my neck. The last 20 maybe 25 minutes was spent on my neck, face up and however my head was positioned and the techniques used didn't feel that great. I was going to say something after the first 5 mins but I just thought it was going to be over fast but I was wrong. Long story short the last part of my massage was my least favorite and I literally had to sit in my car and stretch/massage my own neck for a lil bit just to get on the road. And as far as trying to relieve the back pain I thought the massage would help I spent the rest of my night mostly laying on a heating pad. read more

I drove by and was instantly drawn to their beautifully designed logo and sign and I just had to google 'Citrus Massage'. The lobby did not disappoint - gorgeously interior decorated by the owner herself and it made you feel at ease. The owner Jacy is SO sweet and so easy to talk to. She really makes you feel comfortable and relaxed before your massage. I don't get massages often, but after going to Citrus Massage, that's going to have to change. Their website lists out the prices in extreme detail and isn't confusing. I've been to some massage places where I have no idea how much an actual massage is or how much an add-on is. You can easily book online and choose if you're a New Client as well and get the New Client pricing of $60 for 60 minute massage, $90 for 90 minute massage. When Citrus Massage says the massage is for 60/90/120 minutes - they mean it! I've been to massage places where the massage is supposed to be for '60 mins', but they count the time you are undressing and redressing and jip you a whole 5 - 10 mins. I got my Swedish massage done by Sidney who was wonderful! She was super attentive and really listened to what I wanted to focus on. I will definitely be back to Citrus Massage and can't wait for my next appointment. read more

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I had a deep tissue massage and facial here a couple weeks ago and the massage was amazing! I have been getting spa massages every 1-2 weeks since the beginning of the year and this one was by far the best that I have had. The facial left my skin feeling young and refreshed. I would definitely come back to the Chandler location for the massage specifically. I feel like a bad person cause I can't remember my massage therapist's name but he was great! read more

I am still smiling from walking into this establishment and bring greeted by the friendliest staff ever! What really caught my attention was walking into the room when it was my turn Taylor was awesome!!! This spot has been hiding from me all of this time! I had no idea that this was here read more

I don't usually post bad reviews but I need to voice this. I scheduled a 60 minute deep tissue massage and was really looking forward to it after just having a baby so my body was very sore from pregnancy. The customer service was great so I can't complain there. The actual massage itself was just terrible. I felt zero relief. The massage therapist was basically grazing her hands over my body and did not work into the tissue at allZ It was light and when she did ask if I wanted her to go harder I said yes - but when she worked "harder" it was only for a brief moment and actually hurt, not because of the pressure but the areas she was pushing in. There wasn't skill in her massage. I've had many professional massages and this was by far the worst I've had. She also didn't warn me about putting a hot towel on my back and it startled me suddenly having a steaming hot towel on my back. You are supposed to announce what you're doing when you bring in other materials to use on the body. I'm just so disappointed in this place after seeing it has so many 5 star reviews but my massage therapist was absolutely terrible. read more

I've been wanting to try this place for a long time and so happy I finally did! The spot I used to frequent nearby sadly closed during the pandemic. I saw a last minute opening on IG the night before and it was just meant to be: booked a facial and massage for my bday weekend. Easy to find, lots of parking, clean & cute lobby, and welcoming receptionist. Facial with Amanda was great. She explained everything, had helpful skincare advice, and was very gentle. Massage with Tyler was awesome. Pressure was on-point and he also had helpful home care advice for my problem areas. The rooms were clean, linens super soft, and I loved seeing the little special touches in real life. The only thing I wished they offered was an online booking option, but other than that it's perfect! Will definitely be back again soon! read more

By pure luck I was able to schedule an appointment on their second day of re-opening. Of course, they adhere to the strictest guidelines, so I felt safe. I have followed CM on social media and have driven past here so many times, I was so excited to finally be able to check this place out. But, nothing could prepare me for kayce. Hands down, this was the most relaxing 60 minutes of 2020. He truly worked magic on me. It had been quite some time since my last massage and I appreciate the suggestion to a gradual approach as my body gets used to it again. He assured me he was going to give me "the best massage of my life" and he told no lie. He works to make sure you aren't just getting a massage, but you're getting an experience. I added cupping onto my service and will never be the same.. it's a game changer. I HIGHLY suggest you do this if you've never tried before. The only thing I wish I had done was schedule the 90 minutes massage. Treat yourself and schedule a massage, thank me later. read more

Citrus Massage - New candles, smells delicious! - Massage Near Me - Chandler, Arizona

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From my very first inquiry via Instagram, to the follow up after the massage. They were insanely responsive! My sister and I had our first massages ever today and I'm so glad that we went with Citrus Massage. The whole vibe inside the building is relaxing and decorated too cute! Overall pricing was fantastic, the therapists were professional and knew what they were doing and we are definitely getting a monthly membership and will be back in the near future! read more

Citrus Massage - Massage Near Me - Chandler, Arizona

I have a membership here and love it. It's very affordable compared to other massage places and the customer service is great. Every masseuse I've gotten has been great. I treated my best friend from San Diego and my boyfriend to massages here and they loved it as well! They always offer an aromatherapy scent during your massage which I love. The place is extremely clean as well! The only thing I would say I struggled with was the availability. It has gotten better but prior to that I had a tough time scheduling an appointment. The great thing is that the staff cares. One time I gave the staff my name and contact in case an opening opened up and they were great with following up with me. They were able to get me scheduled the week I wanted. In all honesty I thought I wouldn't get a call back with an opening so was extremely happy with the assistance! read more

Citrus Massage - Massage Near Me - Chandler, Arizona

My husband and i have been coming here since they opened, sooo like 5 years now? We come monthly and honestly have never had a bad massage. We've tried so many places and citrus by far has the best staff and such a warm environment. We're lifers at the point lol read more

I received a massage sometime ago and are now getting to post my review. While staff was nice, place was clean, my real issue was that my specific massage therapist cut my massage short by a few minutes which I didn't appreciate as I'm paying for a 60 minutes. 60 minutes should have been counted the moment hands touch the body, which wasn't the case for me. Another aspect I found quite unappealing was there were gratuity signs posted throughout that were much higher than the standard amount. While I always tip accordingly to service provided, it is always discretionary to the customer and it is incredibly distasteful to post such signs. read more

This was a great experience. I booked here for my moms birthday. Both her and I had amazing massages and such attentive service. Not to mention how affordable it was. I'll definitely be back and if I lived in AZ I would be a member. read more

I've been coming here for a few months. I tried out a couple different massage therapists before I committed to a membership. All the therapists have been very good to excellent. I have an insane work schedule so I can't stay with one therapist consistently. Citrus is one place where I know I won't get stuck with a dud. I also have to give this business a big shout out for accommodating a last minute cancellation on my part. An emergency came up at work that required me to stay late, and they graciously accepted my cancellation. It's that kind of customer service that goes a long way. I work in health care so it's nice having someone take care of me after a long shift. read more

Like they say, run, don't walk. Worth the drive!! Amanda and Vicky are amazing massage therapists. The front desk staff is accommodating and sweet. We will return when we are in the area. My mom and I both had a Swedish massage. If you can do their 90 minutes, you will enjoy one of the best experiences. I'd compare it to my massage at La Costa Resort in San Diego--a special thanks for giving my mom a hand-drawn birthday card. read more

Have gotten two couples massages here and had a wonderful time! Planning on returning soon

Very clean with plenty of room in the therapy rooms. Desi had the perfect amount of pressure to relief tension and leave me feeling relaxed.

I went on a day that I was in a lot of pain. The facility was very clean, with friendly faces, spa appropriate music, and my masseuse did a phenomenal job of working out my knots but without hurting me. It was very therapeutic read more