First let me say their facility is clean & tranquil. Their front desk staff is helpful, professional and friendly! I have seen 2 separate masseuse and both have been extremely knowledgeable and professional. I see Brittany every other week and she does a wonderful job. There are several masseuse and each specializes in a different area. I struggle with migraines and trigger points and honestly with out her I wouldn't be able to function daily. I utilize the monthly membership, it gives a discounted massage rate for one session a month. It's a bit different than other places, you never lose your massage that you pay for, so if you don't use it one month then you have two the next, there is no cancelation fee and your not stuck for a certain period of time. They simply ask that you give 30 days notice to cancel. Additionally I LOVE that if you call and don't get an answer they automatically send you text message giving the hours and offering the option to contact you back. read more

Elements Massage - This is a message I received during business hours. They take time with the clients at the location and promptly return any missed calls! - Massage Near Me - Fort Wayne, Indiana

I absolutely LOVED my experience here at Elements Massage!! Tara is an amazing masseuse, she catered to every request I made, perfect pressure & she was so kind!! Very impressed. This was my first visit to their location, I had received a gift card for Christmas. I called yesterday to book an appointment thinking it would be roughly 2 weeks or so before getting in, but they had an opening the next day! So I was able to get in asap. I was also able to split my 90min gift card into two sessions, one 60min, & the next will be 60min with 30min paid for (from gift card). The space itself is clean & the front desk staff are very helpful & friendly. I met Judy who is the owner & she talked me through the membership deals they offer, which I loved! I have been to a few different massage locations, & although there is no quiet waiting room or sauna/shower room here, the massage is what made it worth it. The deals they have here are definitely ones I would recommend, along with booking with Tara for your appointments! Overall I am looking forward to becoming a member at this location! read more

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Amazing customer service. I scheduled a session with a therapist whose description included the words "deep muscle," so I thought that meant she could do deep tissue massage. Throughout the session I repeatedly asked her to go harder - I had a lot of knots in my upper back and shoulders - but she was lightly rubbing a lot of areas. I questioned at the front desk on my way out, and was told that she was a medium-pressure relaxation therapist. I really wasn't satisfied with that massage, and sent a message in to the owner. She called me within 30 minutes, apologized for the confusion (she agreed that the therapist's description on their website was unclear), and offered me a complimentary session! I was so impressed by their dedication to putting the customer first. I came back in and got the massage I was hoping for - Kaye is INCREDIBLE for deep tissue work, and really worked hard on the knots in my back and shoulders. Bravo Elements Ft. Wayne - thank you for so highly valuing the customer's experience. I will definitely be back! read more

My massage was excellent and the quality of service was amazing. However the reason I am not okay with giving it a five star is the lack of training with the massage therapist. For me personally I am counselor who talks with people all day. I love my job but when I am getting a massage I don't want to talk because it is my self-care time. I was trying not to be rude to the lady but she kept asking me if I was comfortable and I was very clear that I was. I also never continued conversation she just kept asking me question after question. I feel like I was as honest about my comfort level on the massage table. I would tell her if I was not comfortable during my $100+ massage. After that she then asked me if I was in an abusive relationship because my left arm was tight and went on about a spiritual healing explanation that was not religious just a bunch of randomness. First of all no I was not and am not in an abusive relationship and not only was that offensive to me it was offensive to my at the time boyfriend (who is now my fiancé). To ask someone something that personal during a massage is NOT appropriate. She then asked me about some bruising on my upper thigh 1. I am anemic and 2. What happens in my drawers is none of her business. I am forever shocked by this experience and honestly it was not relaxing because of this massage therapist. read more

Well my son and I decided to make a day of going here and WOW!! What an excellent dates had. To start off the women there were very polite and informative. The place was clean, quaint, and relaxing. Then the deep tissue massages were to dream off. Thank you so very much. And did I mention they got both of us in at the last minute and furring the same time. Thank you ! read more

So they don't refund a gift card when it takes a month and a half to even get scheduled if you're not a member. Then they will put you on the cancellation list, but if you're not a member, your the last one they call. My wife called after I found out they won't refund, and they told her they had a cancellation in the time frame she wanted but never called to see if she was available RIGHT AFTER I LEFT. WTH...Bad business and model. Would not recommend this place at all. read more

I really enjoy getting massages here. They are always clean, kind and professional. If at first you are disappointed, give them another try! The first time I went I had a positive experience but was not ecstatic about my therapist. I came back and tried a different therapist who I enjoyed much more and better fit my needs. They have many different therapists with many different areas of expertise. It's just about finding which one works best for you and your needs. The ladies at the front desk can help you out with that as well. I joined the wellness program and I love it! They always try and get me and my friends the best bang for our buck! read more

I went here specifically for one therapist. I am sick and in pain to the point I am unable to move much at all without multiple massages a week. I weaned off of all pain meds and replaced them with cannabis. This massage location is okay with me using as much pain meds as I want before massage but when my jacket slightly smelled of cannabis I was told they were worried they would be sued because I am "high" First off I am too sick to even be capable of getting high from cannabis. I can't eat or leave the house without it but I do not get intoxicated. This place discriminates against sick people. Can you smell the pain meds on your clients? Would you refuse then service if you could? read more

I've been going here for over a year for my shoulder problems, every therapist I've had was amazing. I was sad when my favorite one left but am happy with everyone else I've been booked with. I see complaints about the amount of time you have to book out with them, there's a reason they're so booked. Definitely recommend and if you plan on going back definitely book in advance if you need to! read more

Had my first massage yesterday Cassondra was great! The place was clean and the people very nice and professional. I look forward to returning and I do recommend this place. read more

Elizabeth was an excellent therapist. Easy going, not overly talkative, and very professional.

I was very impressed by my first visit. Elements has a very clean and comforting atmosphere. Judy (the owner I presume?) was very pleasant and helpful and my massage from Kristen ranks amongst the best that I have had. I initially went with the intent of just having a one time massage but now plan on becoming a member. read more

Very relaxing environment. When I called I was able to get a next day appointment. Therapist was great and I really enjoyed my massage. They have a great monthly package you can buy and split with someone which my husband and I will do. I used to use Massage Envy but got tired of the high pressure sales tactics to make me buy a product before I left. There is none of that here. Looking forward to going again! read more

Hands down....best massage Ive EVER had. Ive been to several "high-end" spas and the level of experience, at Elements,is FAR above the average spa!! Tina is truly amazing....more like their "secret weapon". Whenever we vacation, I find the best spa in the area and I dont have to do that anymore since I've found such an amazing place here, at home! read more

Excellent massage - highly recommend Elements Massage Fort Wayne

There is always a professional attitude and I also have great results with Elizabeth.

Great massage with Lorri, who does soft, medium and deep tissue massages. She also does Reiki and reflexology. Her belief in the body-mind-spirit connection mirrors my own, which made the massage even better. read more

The massage therapists are excellent and trained to provide a custom massage which targets your own stress or pain areas. I've used massage for over 10 years on a regular basis, and this spa offers the best deep tissue massage I've experienced. I don't say this lightly, since several of my massage therapists have been very good and have helped me. read more