I absolutely LOVED my experience here at Elements Massage!! Tara is an amazing masseuse, she…read morecatered to every request I made, perfect pressure & she was so kind!! Very impressed. This was my first visit to their location, I had received a gift card for Christmas. I called yesterday to book an appointment thinking it would be roughly 2 weeks or so before getting in, but they had an opening the next day! So I was able to get in asap. I was also able to split my 90min gift card into two sessions, one 60min, & the next will be 60min with 30min paid for (from gift card). The space itself is clean & the front desk staff are very helpful & friendly. I met Judy who is the owner & she talked me through the membership deals they offer, which I loved! I have been to a few different massage locations, & although there is no quiet waiting room or sauna/shower room here, the massage is what made it worth it. The deals they have here are definitely ones I would recommend, along with booking with Tara for your appointments! Overall I am looking forward to becoming a member at this location!

Amazing customer service. I scheduled a session with a therapist whose description included the…read morewords "deep muscle," so I thought that meant she could do deep tissue massage. Throughout the session I repeatedly asked her to go harder - I had a lot of knots in my upper back and shoulders - but she was lightly rubbing a lot of areas. I questioned at the front desk on my way out, and was told that she was a medium-pressure relaxation therapist. I really wasn't satisfied with that massage, and sent a message in to the owner. She called me within 30 minutes, apologized for the confusion (she agreed that the therapist's description on their website was unclear), and offered me a complimentary session! I was so impressed by their dedication to putting the customer first. I came back in and got the massage I was hoping for - Kaye is INCREDIBLE for deep tissue work, and really worked hard on the knots in my back and shoulders. Bravo Elements Ft. Wayne - thank you for so highly valuing the customer's experience. I will definitely be back!

very expensive. And the lady did not understand anything that I was saying and tried to use…read moreTranslate and it didn't work.

This is by far the most amazing combo between massage/facial/scalp massage you will ever get for…read morethe money you pay as the same as a regular massage just purely amazing great service fabulous wonderful kind people and just the best you can get

Very relaxing massage. Masseuse was friendly and professional, and it was a clean, serene…read moreenvironment, It was a nice way to unwind after a long day of travel.

From the owner: Unwind, destress, relax, rejuvenate. Serenity Massage Spa…read moreprovides massage therapy that will ease sore muscle, stiff necks, and other aches you may be experiencing. Our massage session will be most enjoyable with a certified and well educated attendant. We offer a variety of service modalities including:Deep Tissue Massage,Couple Massage,Back Walking Massage,Aromatherapy,Foot Massage. Walk-in or make an appointment are welcomed!

The massage was excellent. The young lady was good. For those who has have massage routinely you…read moreare asked if you are hurting in areas and those areas are worked on. 2 issues it is not ada. The sidewalk that you will need to walk on to the door has a major tilt and you have to walk up a flight of stairs as this is in a home. The biggest issue I had is when I came down to pay. Payed her in cash the amount was due and asked to reschedule another appointment in 2 weeks. The other women came in and started saying no tip no tip. I said I paid her in cash then she asked if I had a card for a tip I said no the women said you can schedule on line and like she was dismissing me and walk away. I tired of people think I should tip them. I just paid you for xx amount of dollars for the service and it was not a small amount either. I will not be going back I said

Best massage I have ever had. They ask about trouble areas and target them. They really focus on…read morerelieving the tension. Highly recommend!

The Healing Recipe: One Part Skill, One Part Heart…read more I was referred to I-Chun after a car accident, and I can confidently say she is nothing short of amazing. From the moment I called, she went out of her way to fit me in, despite her busy schedule. Her warmth, care, and professionalism were evident from the very beginning. During our first session, I-Chun quickly assessed where I was in pain--almost intuitively--and immediately went to work. Her ability to pinpoint issues and relieve pain is truly remarkable. It's not just her technical skill that sets her apart; it's her deep care for her clients and her unique, almost magical, healing touch. Every visit with I-Chun feels transformative. She not only relieves pain but restores energy and balance. I leave each session feeling recharged and renewed. Her ability to read the body and even detect stress levels just by observing is borderline genius. I-Chun is a phenomenal healer, incredibly gifted, and deeply compassionate. I'm beyond grateful for her and the care she provides. She's one of a kind, and I consider myself very lucky every time I get to see her. SHE IS THE BEST!

I-Chun is the best masseuse out of the 10. I have experienced here in Fort Wayne. She is intuitive…read moreand can assess and address any issue you might have. She also has great life stories and it is a pleasure to spend time with her.

This is a beautiful place to relax. The service was phenomenal. The front desk took care of me…read morequickly and helped me navigate their check in process. I was paired with Kevin who gave me a great massage during my pedicure and was absolutely meticulous on my manicure. He made sure I had a beverage and that everything was good, from water temp to nail color. I was embarrassed about some skin stuff I had going on but he reassured me that it wasn't a big deal and I was put at ease. The building itself stands out among others on Lima Road and the interior is modern and clean. It was well staffed and the music was vibey and quiet. I will absolutely be going back for more services. Can't wait to try their scalp treatments, facials, and massages!

There needs to be more personable employees at the front lobby…read more Employees shouldn't discuss personal things in front of customers. They don't promote specials when you check in. This was my first time here and was just told to check in and pick what you want from the screen. After getting my nails done I see the specials on the monitor. I'm sitting here writing this review as the same employee is talking with a tech with a customer sitting in the chair about a customer. They want you to pay cash and even have a convenient atm for you. They refuse to let you use your debit card or credit card to include a tip and tell you they only take cash tips, rudely I might add. The atm will only give you up to $200, and the employee couldn't figure out to use the cash for the tip and the debit card for the rest of this ridiculous bill. They charge $10 to shape your nails. My manicure didn't include soaking my hands in solution, just dry cutting my cuticles ...dry cutting my nails, I didn't want any polish and they for $40 don't even buff your nails for a shine. My niece has two cuts in her toes from her pedicure, she's a diabetic and we had the tell the tech 3 times not to scrub the bottom of her feet. Her nails were also rough. I was nicked twice but no blood on my toes. My toenails weren't cut, just filed. My nails have rough snagging edges and when I will get off of this review, I will never go there again and fix my nails. $370 for the two of us later no thank you. They do try and push drinks on you, they looked refreshing.