I have been coming to Zenergy for years, and this is the first time I have ever felt compelled to…read moreleave a review. Zenergy has long been considered the premier spa in Sun Valley, which is exactly why this experience was so surprising. I booked a $400 HydraFacial the week before my wedding and expected a level of service that matched both the price and the reputation. My fiancé booked a men's facial while I booked the HydraFacial. About 10 minutes into our appointments, I realized we had been given each other's treatments. I was receiving the men's facial, while my fiancé, who is a man, had been started on my HydraFacial. I was the one who caught the mistake. Instead of handling it themselves, my esthetician told me she could not interrupt my fiancé's facial, so I had to get completely dressed, leave my treatment room, and go to the front desk to sort it out myself. By the time everything was resolved, my HydraFacial did not begin until 4:25 and ended at 4:55, leaving only about 30 minutes of treatment. Unfortunately, the facial itself was equally disappointing. The lights were never dimmed, the knee cushion was never adjusted, and aside from using the HydraFacial device once, there was essentially no facial performed. It felt rushed and nowhere close to what I would expect from a $400 treatment. My fiancé was also disappointed with his facial. He described it as mostly lotion being rubbed on his face with very little else. We were also surprised to learn that the same person who had done my manicure a few weeks earlier was performing his facial... To Zenergy's credit, they waived the charges, and I appreciated that gesture. What ultimately prompted me to leave this review, however, was the email I received afterward from the spa manager. Rather than acknowledging the service failures, the response focused on explaining booking procedures and HydraFacial contraindications, implying that we had somehow misunderstood the appointments. That was never the issue. The issue was the mix up, the fact that I lost a significant portion of my appointment because of an error I had to identify and resolve myself, and the quality of the service we ultimately received. My family, friends, and I have been coming to Zenergy for years, and we have never felt the need to complain. Lately, I have been hearing from more and more people around Sun Valley that they feel Zenergy has been going downhill, and I sincerely hope that is not the case. The facilities are beautiful, and the vast majority of the staff has always been wonderful. That is exactly why this experience, and especially the response from management, was so disappointing. I hope this feedback is taken seriously because Zenergy has built an incredible reputation, and I would hate to see that standard slip.

Was in town for business and took advantage of coming here to workout and get some spa services…read more The Pilates instructor, I think her name is Carly, was absolutely terrible. She was rude, disrespectful, and unprofessional. I will never return because of her.

I got a massage by Arianna twice now and she is simply the best, knows exactly what my body needs…read moreand from all the massages I have gotten so far she is the best! I also got a haircut from Avalon and I love it! If in Sun Valley and in need for a massage or haircut Arianna and Avalon are your girls!

This is regarding the hair salon. The spa makes a a big…read moredeal about punctuality, and has a 24 hours cancellation/change policy, but does not hold itself to the same standard. When we showed up 15 mins before the appointment, we were informed that the stylist was running late and asked to wait for 3.5(!) hours Given how that didn't seem like a reasonable ask(it's sort of strange that they thought it would be), we asked to reschedule, and were given a next slot 5 days later. This doesn't seem appropriate or respectful behavior, particularly in the face of the 24hr cancellation policy the spa holds their customers to.

I get my facials from Jenifer everytime! She really cares about what she does and it shows.(: I…read moreget compliments on my skin for weeks after! I do especially recommend trying the micro current face lift atleast once.

I had a great experience with Jennifer! I came in with severe left hip pain. She gave me a neuro…read moremuscular massage on my back and concentrated on and around the pain. She cleared up the nerve pain and I left feeling amazing!!! She gave me some tips to help relieve my pain if it comes back! She truly has a magic touch! Her prices were so good too! She also treated my daughter who was pregnant and gave her a lymphatic massage which she loved!! I am going back to her when we are in town again!! Thank you Jennifer! You truly are a gifted massage therapist!

One of the worst and most expensive mani/pedis I have ever received. I had read the reviews so knew…read moreit might be subpar but really needed my nails done before a wedding and most of the other nail salons in the area were closed for the season. Sheri be charged me $115 (pre-tip) for a gel manicure and a normal pedicure. Other people who were in the shop seemed to pay $30-45 for a gel manicure so agree with the other comments that prices don't seem to be set and you should ask for the price before you come in. Beyond the price it is definitely one of the worst mani/pedis I have had aesthetically and from a care perspective. Sherine said she believes that trimming cuticles or doing anything to the skin makes them grow back more so she doesn't do it. So she pretty much just literally paints your nails. Sherine was a nice lady which is what holds me back from giving it one star. I had a pleasant enough experience and had she not charged so much I might have just moved on from the bad work. But it's the combo of the price and bad job that left it feeling like an experience to avoid.

What a Refreshing experience at this charming boutique and nail salon…read more The owner Sherine is very pleasant and gave a wonderful pedicure the fashions in the boutique are reasonably price and of fine quality. The salon is very clean well-kept. As a tourist in this small town I would highly recommend stopping by and treating yourself to a Mani Pedi and definitely checking out the sun dresses.

Loved my hair color and cut!! I would definitely recommend her. She specializes in color, and it…read moreshows!

Does a great job! Lots of compliments and right in town so close to everything. ...............read more

TERRIBLE! DONT WASTE YOUR TIME…read more Extremely rude staff! The girl at the front and the stylist were incredibly unprofessional. Suggest taking your business elsewhere. Sad to see one of the only salons in town be so miserable. These people must want no outside business - STAY AWAY!

I've gone off and on to this salon over the years and unfortunately had a bad last couple…read moreexperiences. All my haircuts with them have been ok, but not great. I know that hair salons /"stylists" are a little scarce in Sun Valley, but Mane Muse could use a BIG improvement in skills / training and professionalism. Jamilynn, the salon owner, butchered my hair. She was not paying attention, looking over her shoulder to see who was coming in the door, very distracted and nonchalant. She left me with a MESS of a haircut that took a couple months of growing out. When I discussed the mishap to her the following appointment, she curtly made some odd excuse about it and was quite dismissive. The overall immaturity and arrogance within this salon trickles down from the top. Feels like the halls of high school. Be professional, do your job and grow up. Try laying off Tik Tok and get your sh*t together, ladies. You've definitely lost this Muse.

Growing up in Ketchum, I never thought I'd be one to buy beauty products. Anyway, now much older…read moreand visiting home from San Francisco, I ran out of my usual things so I went in to Pure on a friends recommendation. Although they didn't have exactly what I came in for, Theresa helped my find suitable replacements which might even end up as permanent substitutes! If you're serious about taking care of your skin in Ketchum, then Pure is the place to go!

I am new to town and had walked by Pure many times, but couldn't find it on Yelp when looking for a…read moreplace for an eyebrow wax/tint. I am happy to write the first review since it was such a good experience and great results. This will be my go-to spot in town. Very clean, professional and nice staff.

Juliette is amazing!! I have fine hair that shows every cut and she gave me the most beautiful…read more"bob" cut - it's even and perfect (which is hard to do with my hair). She also showed me how to style it to give it body and avoid damage. I am so grateful for her - best hair style I have ever had!

I don't live in Ketchum but I try and book an appointment with Juliette whenever I am in town. She…read moreis so knowledgeable and she is a great hairstylist. Also has a fun personality so it is pleasure spending time in her salon.

Rating should be a minus 10! After a long-awaited decision to get my haircut locally rather than…read moretravelling long distance, I called this salon for some information. The person that answered the phone was apparently the owner. I cannot begin to tell you how rude she was. My questions were pretty basic: Are you accepting new clients? Do you do razor cuts? What do you charge? I eventually want to grow my hair a little longer into a razor cut bob. She immediately read me the riot act after I told her a friend in another city had been cutting my hair for years, but she was getting close to retirement. This woman sarcastically told me her location, as if I didn't know where I was calling & that I was a complete idiot. I told her I was well aware of it, since I too, was local. Then she launched an attack on me because I wanted to grow my hair out, automatically assuming I would not make an appointment for 5 or 6 months. Gee, I still need to keep my hair trimmed up while its growing out! Then I got her verbal resume (repeatedly) stating how long she's been cutting hair, & how long she's been in business. Why go there if you don't want my business to begin with? I was told the salon only had two stylists, herself & her daughter. Her daughter did razor cuts but was not accepting new clients. They do not wash hair before a cut; they only cut it dry. And finally, this extremely rude woman kept talking over me, so she never heard what I was saying. Why the @#$%^ would I book an appointment with her or her salon? One can only hope her business tanks soon.

Hayley did a great job as always cleaning up my layers. Always so fun chatting with her. Good…read morevibes.

Ask for Connie! She is absolutely the best and friendliest you will ever find!read more

Trish thanks for doing an awesome job on my hair! I will be returning! They highlight very well,…read moreand Know what they're doing :-)