Still coming to French Twist for amazing customer service and complete satisfaction with what we…read morewant done. Mary did Jojo hair today and knocked it out of the park. She was a little hesitant and a co-worker helped her out with the process. I appreciate these ladies going out of their way to learn something new and not trying to wing and hope it goes okay. They want the customer to be happy. We will continue to keep coming back. Thank you Mary!

I don't understand why they even have a book online option.. booked an apt for highlights, was…read morerunning a bit late and wanted to check in with my stylist to let them know I was on my way. Hairstylist informs me my appointment was cancelled due to the stylist not being comfortable doing highlights.. was informed my appointment was cancelled at 10am, I expressed I was given no notification of this, I was traveling to Albany for this appointment and was paying for a sitter to watch my children as well. So out of babysitting money, out gas money and never got my hair done. This was my third time going to this salon, first two interactions were not the best and now with this last minute cancellation I am not impressed and will not be coming back.

I've been going to Teddi for over a year and LOVE her lash extensions and her!! I would recommend…read moreher to anyone

Teddi jean is flexible, professional, and always greets you with a warm bubbly smile. She does…read moregreat work and I highly recommend her facials and eye lash extensions. I get compliments on my lashes wherever I go. Less maintenance and you look amazing!

I am new to the area and booked what I believed was a neck microneedling service after seeing it…read morelisted on the salon's website as "Neck Microneedling - Add On" for $150. As a new client, this appeared to mean I could book this service individually. When I arrived, I was told the neck service is not offered on its own and is only available with a full face microneedling treatment. I calmly explained that the wording was confusing and that I only wanted my neck treated. Instead of offering options, the owner said they "have to open a bottle" for the neck treatment and that it is "too expensive" to only treat the neck, making it clear the issue was financial rather than a simple misunderstanding. When I asked what my options were, she responded that "it's not confusing, it's listed on our website," and then stopped engaging with me. When I said I didn't understand, she said she "would not be interrogated anymore." and "leave or I am going to call someone." This situation could have been resolved with a calm explanation and alternative suggestions. For context, I am a long-time local business owner who values professionalism and respectful service and have never experienced treatment like this. I typically encourage people to address concerns directly with business owners and work toward resolution. In this case, however, what mattered most to me was how quickly this owner escalated a simple misunderstanding rather than choosing patience and communication, especially in a world that needs more peace and understanding. As someone who has owned and operated local businesses for many years, I understand misunderstandings happen, but how the owner escaled this situation needs to be adressed publicly.

I go to Michelle for facials and product! She's the best, so knowledgeable, friendly and takes…read moregreat pride in her work!

Best salon and staff in Albany! Very friendly and relaxed atmosphere. Affordable luxurious product…read moreand services! I've only ever met happy and satisfied clients leaving the salon. Make sure to grab lunch from Oregon Homegrown while you're there :)

It takes a lot for me to write a negative review on a local business, but unfortunately I feel that…read morethe service I received was so poor that it is necessary. I first went to the salon with a picture of what I would like - a light balayage on my short hair. The hairdresser told me that it would take a couple sessions to get the color I wanted and I agreed. My first session was around $150. I was concerned with the small amount of hair that was actually lightened, only light on the top layer of my hair - not the full balayage I had asked for, but assumed she knew what she was doing. At my second appointment, I asked for a trim as well. Firstly, she told me she didn't want to do a trim that day, but rather at my next appointment. It felt uncomfortable to argue, so I agreed. When she took the foils out of my hair, I told her that I didn't see any difference, and that this wasn't the same as what I had asked for. She told me it would lighten up within a couple of days. My hair didn't lighten, and I was extremely frustrated that I had just paid another $100 for essentially nothing. All of my coworkers asked me why I hadn't gone to my hair appointment, since they couldn't see any difference whatsoever. I called the salon and explained my dilemma. I told them that I wasn't comfortable having the same person fix my hair, as she hadn't done my hair as I'd asked on two occasions. The receptionist told me she understood and that she would speak with the owner. Soon after, the same hairdresser who had done my hair texted me that she would be happy to do my hair after hours free of charge, and that all I should have done was to have asked her. So uncomfortable, but I agreed. I gave her a list of days I was available, and she responded that none of those dates would work. I said I would be free the week after the following, and she never responded. A month later, I called the salon AGAIN, and explained what had happened. They told me a refund was not an option, as I hadn't told her I was unsatisfied with my hair until after the fact (which was not the case). Though I clarified this, they called me back several days later and told me that they could have someone else fix my hair that Thursday at 12pm. I put it in my calendar. Though I didn't feel comfortable even going to the salon at this point, I agreed. I showed up at 12pm on Thursday, and they told me that my appointment was the following week. This was hands down the worst, most unprofessional salon experience I have ever had. I wasted $250, and now am in search of another salon so I can pay to have my hair done how I had asked 3 months ago.

Katie is amazing. She gave me a cute haircut, provided a show, and Mickey Mouse pancakes. Would…read morerecommend.

Katie is exceptionally professional! I highly recommend her expertise. I love my haircut she always…read moreexceeds my expectations!

So kind and helpful and thoughtful! Great facial too!! I will definitely return... pricing…read morereasonable too!

Owners Beth Lopes-Walker and Dana Macrae have established a wonderful full-service beauty boutique…read morein the heart of Downtown Albany. The French motif is warm and inviting, especially when sipping on a glass of wine. My hair has been the same for about a decade now and I felt it was time for a change. So, not only did I change my hair, but I changed locations and stylist! I am SO happy with the results!!! I must have had at least 6 inches taken off! The color is fantastic and Beth has managed to pull me out of the 80's!!! I even managed to get carded that afternoon!!

I just want everyone to know how bad La belles was here in albany I asked for them to dye half of…read moremy hair gray with lavender blended into it and instead they gave me orange, Gray, bright ass neon purple and bleach blonde hair. I took them a week and a half to get my money back. The worst customer service of my entire life. And the worst first time experience I've ever had in my life. Don't go there unless you want to be rushed out and have fucked up hair. I could have done this shit myself if I wanted it to look this bad. Beware ladies!

Went from almost nothing to a Gorgeous classic set by Sydney. She worked diligently & was so light…read morehanded. She took her time & made sure I was comfortable throughout the appt. Thank you for a lil beautification sesh! It's the Little Things

This place is so cute! Tried the Salt Room it was amazing! It fits two people and you can hook up…read moreBluetooth to listen to your choice of music. So clean and this place offers services for lashes, cosmetic tattoos, and teeth whitening and more! The girls in this place are so sweet! If you're in Albany definitely try and check this place out! I'll definitely be back! Love the decor too!