I am new to the area and booked what I believed was a neck microneedling service after seeing it…read morelisted on the salon's website as "Neck Microneedling - Add On" for $150. As a new client, this appeared to mean I could book this service individually. When I arrived, I was told the neck service is not offered on its own and is only available with a full face microneedling treatment. I calmly explained that the wording was confusing and that I only wanted my neck treated. Instead of offering options, the owner said they "have to open a bottle" for the neck treatment and that it is "too expensive" to only treat the neck, making it clear the issue was financial rather than a simple misunderstanding. When I asked what my options were, she responded that "it's not confusing, it's listed on our website," and then stopped engaging with me. When I said I didn't understand, she said she "would not be interrogated anymore." and "leave or I am going to call someone." This situation could have been resolved with a calm explanation and alternative suggestions. For context, I am a long-time local business owner who values professionalism and respectful service and have never experienced treatment like this. I typically encourage people to address concerns directly with business owners and work toward resolution. In this case, however, what mattered most to me was how quickly this owner escalated a simple misunderstanding rather than choosing patience and communication, especially in a world that needs more peace and understanding. As someone who has owned and operated local businesses for many years, I understand misunderstandings happen, but how the owner escaled this situation needs to be adressed publicly.

I go to Michelle for facials and product! She's the best, so knowledgeable, friendly and takes…read moregreat pride in her work!

The vibe of Westcoast Esthetician is comfy, clean, and like you are going to visit a friend. She is…read moreso welcoming, professional, and laid back. I guarantee you will love getting any service you schedule with her.

Kari is wonderful! It was my first time sugar waxing, and she made me feel comfortable during my…read moreservices. The vibe was laid back and clean. I will definitely be back!

Honestly it was just plain terrible I went to get a perm and my nails done the perm was going ok…read morebut then I said something she must have taken offense to because you could feel the tension and the change, at my priority appointment we had discussed doing a perm this time so she said I won't cut your Hair today I will just trim it up so when you come for your perm we can cut it then...fast forward to perm appointment she drenched my back and she told me that I was only here for a perm not a hair cut that was a separate service she left me soaking wet and sent me on my way to the nail tech this was not my normal tech and honestly I am so devastated my nails are and have always been thin and just not good Shyann made them beautiful and actually helped so much this person ruined them and they are sooooo ugly now I just want to cry when I look at them I literally left the salon with tears rolling down my face I got in my car cold wet and crying and the fact that they knew and no one has called to see how to make it right or keep my business is shocking but par for the level of professionalism here I will never go back and will let everyone i talk to know by showing my nails (they speak volumes)

My best friend had been a loyal client for over a year and trusted Ashley with her hair. She came…read morein for a weave and asked for a slight trim with no length taken off. Instead, over 3 inches were cut and layers were added without her consent. She also asked for a blowout, but Ashley curled her hair anyway, increasing the cost. When she washed her hair the next day, her ends were clearly burned--likely why it was curled to hide the damage. When she called to speak to the manager, Ashley called back instead, became defensive, and accused her of lying. The manager later said she "understood both sides" but still told her she was no longer welcome--just for asking for a refund on a service she didn't want. They refunded the haircut, but the way they handled it was unprofessional and dismissive. Definitely not what you'd expect from a "high-end" salon!

Best salon and staff in Albany! Very friendly and relaxed atmosphere. Affordable luxurious product…read moreand services! I've only ever met happy and satisfied clients leaving the salon. Make sure to grab lunch from Oregon Homegrown while you're there :)

It takes a lot for me to write a negative review on a local business, but unfortunately I feel that…read morethe service I received was so poor that it is necessary. I first went to the salon with a picture of what I would like - a light balayage on my short hair. The hairdresser told me that it would take a couple sessions to get the color I wanted and I agreed. My first session was around $150. I was concerned with the small amount of hair that was actually lightened, only light on the top layer of my hair - not the full balayage I had asked for, but assumed she knew what she was doing. At my second appointment, I asked for a trim as well. Firstly, she told me she didn't want to do a trim that day, but rather at my next appointment. It felt uncomfortable to argue, so I agreed. When she took the foils out of my hair, I told her that I didn't see any difference, and that this wasn't the same as what I had asked for. She told me it would lighten up within a couple of days. My hair didn't lighten, and I was extremely frustrated that I had just paid another $100 for essentially nothing. All of my coworkers asked me why I hadn't gone to my hair appointment, since they couldn't see any difference whatsoever. I called the salon and explained my dilemma. I told them that I wasn't comfortable having the same person fix my hair, as she hadn't done my hair as I'd asked on two occasions. The receptionist told me she understood and that she would speak with the owner. Soon after, the same hairdresser who had done my hair texted me that she would be happy to do my hair after hours free of charge, and that all I should have done was to have asked her. So uncomfortable, but I agreed. I gave her a list of days I was available, and she responded that none of those dates would work. I said I would be free the week after the following, and she never responded. A month later, I called the salon AGAIN, and explained what had happened. They told me a refund was not an option, as I hadn't told her I was unsatisfied with my hair until after the fact (which was not the case). Though I clarified this, they called me back several days later and told me that they could have someone else fix my hair that Thursday at 12pm. I put it in my calendar. Though I didn't feel comfortable even going to the salon at this point, I agreed. I showed up at 12pm on Thursday, and they told me that my appointment was the following week. This was hands down the worst, most unprofessional salon experience I have ever had. I wasted $250, and now am in search of another salon so I can pay to have my hair done how I had asked 3 months ago.

So kind and helpful and thoughtful! Great facial too!! I will definitely return... pricing…read morereasonable too!

The business and stylists were very welcoming! My stylist Andi was phenomenal on color knowledge,…read morepersonality was so warm and welcoming, and she cleaned up my haircut very nicely! Her price was reasonable and I am looking forward to seeing her again

5 Stars - Amazing Experience!…read more I've been seeing Evlalia for over 3 years now, and I can't recommend her enough! From the very first appointment, she made me feel comfortable and really listened to what I wanted for my hair. She is also realistic about what's possible, and I always appreciate their honest input on what will work best for my hair type. She is extremely welcoming, friendly, and sweet! She values healthy hair and will help keep your hair as healthy as possible when coloring. She also does not try to up-charge or sell you things you don't need. What stands out most is how open she is when you want to make an adjustment. When I come in she asks if I want to change anything of if there wasn't anything I liked last time. She wants you to give honest feedback. I never feel uncomfortable about making tweaks. Plus, the vibe is always so friendly and laid-back--it feels like chatting with a friend while getting your hair done. The time always flies by. She always styles my hair just how I like and the style last for at least 3 days, and I am typically her person who washes their hair everyday. It is basically a miracle it lasts that long for me. The space is really warm and nice. Everyone in the space is friendly and welcoming. If you're looking for a stylist who's not only skilled but also genuinely cares about your satisfaction, Evlalia is your person!

I had 10 sessions with Jennifer and she was very professional and organized. I felt so much…read morebetter after my sessions with her. She cares about her patients and is excellent in her field. I highly recommend!!

I can't say enough about my experience with Jennifer! I don't often enjoy massage or bodywork…read morebecause I find it hard to communicate how I want to be touched, but Jennifer truly has the hands of a healer. Her ability to soothe and provide relief through massage with the addition of acupuncture and herbs was a completely new approach to the way I connect with my body. I see Jennifer every time I'm in Corvallis, and would highly recommend her to anyone in the area.

Lu was really nice and she did a great job. I have really sensitive skin and after threading my…read morewhole face it was not red and irritated like it always is after waxing. I highly recommend!

Lu is wonderful! She's been doing my eyebrows for over a year now, and I recently started getting…read morethem tinted. Her availability is wide open, and she makes it easy to work for both of your schedules. She takes time to get close with each of her customers and even remembers what's going on in your life. She learns how you want your eyebrows shaped, and navigates each appointment to get your perfect brows. She's awesome & I've recommended her to countless friends.