We want to express our heartfelt thanks to the entire team at Foothill RV in Menifee, California…read more Every time we bring in our Tiffin Phaeton for service, we receive care that consistently goes beyond five stars. The staff listens carefully to our concerns, addresses our service needs thoroughly, and goes the extra mile by checking our coach from front to back to ensure everything is safe and in top condition. Their professionalism, attention to detail, and genuine care make all the difference. We wouldn't trust our motorhome with anyone else. Thank you, Foothill RV, for your outstanding and dependable service--we truly appreciate everything you do! Trisha Eifert

Chuck, initial sales promised multiple items to repair and upgrade…read more For months we texted and called Herman to find out the status of repairs. I would occasionally get ahold of Herman & he would promise text into a of updates. Herman stated he was short staffed and was unable to get the items repaired due to staffing but they were "working on it". My texts were often ignored. He did not send photos or videos as promised during these months. From Dec 2020 to Oct 2022 we had very little Communication as to what was happening with the rig. During this time we relocated about 4-5 hours away from their location so it was of significant hardship to just "drive on over". Finally Herman stated that the RV was done around end of September after repeated unanswered messages. Luckily the day he said the date that the rig was "available" I happened to have employees in the area to pick it up. I offered this as a quick solution since they had taken since dec 2020 to work on this Fifth wheel. Herman stated that the employees would have to come with cash, they were closing too soon to when they would arrive, and he couldn't gale payments on phone or business card. He proceeded then to change the terms and state they only take cash and I needed to either send employees with cash or be there in person with cash. Taking a day off with a helper for a several hours day was a slight task. Halfway through the following weeks Herman calls and states if I don't pick up AsAP he will charge $75 a day storage fees. Of course, this is absurd as they have held the RV hostage for 22 months now, and suddenly they are "rapidly done" and need this $$$$ and picked up with SWIFTNESS? Okaaaaay. So, we get a day together, give Herman a weeks notice, (he promises it will be washed and ready) make the drive annnnd lo and behold.. Repairs are NOT done. Herman stated he admits he didn't do a walkthrough prior to having me drive down. Not only are the punch list items not completed, there is new damage due to them leaving the RV sitting in the sun for almost two years. We get a punch list for repairs he should have done, damages he will repair, and fixes. He also tries to tell me they "changed the counters" out? When they clearly just sanded and lacquered the original counters. I went back through my Phone and it's the same counter, just lacquered. Sink isn't sealed and lacquer was painted over the edges so obviously they did not cut a new counter and drop a sink in. We almost leave him To the repairs, but on second thought and reviewing their online reports we decide we will just take it home and get repairs done at another place. So... This escalated quickly because they now come back and argue they will hold the RV and lien the vehcile if we don't pay the invoice ... for repairs that weren't done? Herman then brings in Chuck, his wife, some Kid, an enter life who call my repair issues "piddly", and that I'm full of poop because the tires are "new" even though they are 2019 tires and have been sitting in the sun for two years. Herman got extremely shady and started backpedaling on the "punch list" as being a "free" doing me a favor list, although they are damages from their shirt staff and repairs that weren't completed). My wife states she will be writing a review and they say, we will just sue you for defamation of character, so good luck. I'll be waiting for that lawsuit. Meanwhile my driver is asked to leave because he's calling bullshit; so they call PD. Mind you, the officer states "he can't get involved in civil matters"; however, we are absolutely correct. Services were not rendered. They are holding property hostage for payment for services and repairs not completed. I am now hours into this, have been up since 3am to get the rig and back to home at a decent hour. Kids are melting down with my wife extremely upset. Under duress I have to pay them for more than is even should be right, so they will let me take the Fifth wheel at all. So we finally "settle" (not); and Herman then won't release the fifth wheel unless I sign a "release of liability" releasing them of all Claims. Like what?? Lol. Chuck. Good ol' chuck. Chimes in its "an automotive law". that states if there are disputes you release liability. What. So i call a dealership and they've never heard of that "law". I ask chuck if he can look up the law and he just shakes his head. *NO! Lol. Ok chuck. So, in order to get the fifth wheel I have to pay you for repairs you didn't do (thousands and thousands and thousands ), and sign this liability waiver under duress or you threaten to lien my RV and sell it ... Forgot to mention the "repairs" (tires and suspension and a terrible caulk job) are warrantied for ... THIRTY DAYS!! Hopefully a wheel doesn't fall off after 30, but if not we can just hike on back 8 hours round trip and hope they will honor the repair ... Not.