1. Elia Business Services

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Norton, MA

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Elia Business Services

5.0 (1 review)
Closed • 8:00 am - 6:00 pm

Services - Elia Business Services

Payroll services

Accountants

Audit and conflict resolution support

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11 years ago

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NGG Tax Group

NGG Tax Group

4.3
(12 reviews)

It's my first time working with Nicole and I WOULD NOT recommend working with her regarding…read morecryptocurrency related taxes. She only thinks about herself's business and how to make money from you. My husband found her online and told me she is good with very high rating on Yelp, now I know the high rating on Yelp is the paid marketing - some high reviews are fake customers. We asked her to file our 2017 taxes. It came out that we have to pay a large amount to IRS, but she did not think from the customer stand-point, she did not ask us questions like "Do you have any other deductibles that could potentially reduce your Fed tax?" She only told us how much we owe Fed and State, and then gave us an invoice and told us when to pay. So we went back to our original accountant for a second opinion, and that accountant asked us other deductibles that we forgot to report, she was able to work with us and list other deductibles we found. I appreciated the way she helped us, even it is a small amount. But I felt being supported and helped. We told Nicole politely that we will not file from her but we will pay her time. And she just gave us a ~$600 bill without giving us the breakdown of the cost. That is totally unreasonable. So I asked Nicole politely if she could explain the cost if we did not file from her, and Nicole came back with a very harsh email. That was the longest email she has ever written to us. She would be willing be spend more time writing a harsh email, rather than thinking on the client side about how to help them and provide a better service. We paid her ~$600 with very bad experience, harsh and threatening words (like "lie", "theft of services") and wrong judgment ("self-prepared taxes in 2016" - in fact, we filed our 2016 taxes from our old accountant). The only reason we originally wanted to hire Nicole was that we had bitcoin investment in 2017 and we need someone who can understand bitcoin. So we paid a premium for that. But it turned out a very bad experience. And we had to go back to our old accountant to handle the rest for us. Think twice before you hire her. You want an accountant who can help you, not an accountant only think about how to make money from you, and send you harsh and threatening emails if you have any concerns. This is the worst service that I've got in my life!!!

Incredible! Nicole was, by far, the most helpful and patient person I've ever worked with. In 2017,…read moreI followed some poor advice from a friend and decided to get involved with cryptocurrency trading. Unfortunately, I had never invested before, and the tax ramifications ended up being complex and a total nightmare for me. Thankfully, Nicole was able to provide solid advice to me and assist me in amending my return so that all of my crypto trades were accounted for and transparent. Now, I'm completely out of crypto, and the tax documentation is finally behind me. Thank you, Nicole. You were an absolute lifesaver!!

Elia Business Services - payroll - Updated July 2026

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