I have had good luck with them in the past. This time, not so much. I ordered a band that took…read morealmost a month to come in and then left my ring for them to be soldered together. They projected 2 weeks which seem excessive but whatever. Today it has been 2 weeks and it's still not done.

The best place to pick a piece of jewerly that is beautiful and unique. Need an original gift -…read moreGoldsmith Jewerly is the place to find something special. They also have the most knowledgable and skilled employees that are so helpful to pick that special gift.

My wife and I bought our wedding rings at this Riddle's Jewelry. We don't live in billings or near…read moreany Riddle's jewelry. We were assured that it would not be a problem not to have my wife's ring inspected every 6 months. No problem; we'll cover the warranty. Well, 2 years and 5 months after our wedding a diamond fell out of my wife's ring. First off, should this really happen after such a short time? We called the store and they said sorry we can't honor the warranty since it wasn't inspected. Feeling pretty disappointed with that decision. Update: After posting this review and on Riddles Facebook page Riddles Jewelry contacted me and offered to make it right. They have since repaired my wife's ring under the warranty. They also offered to allow us to take the ring to Riddles every 1 year instead of 6 months going forward. Rebecca the Manager in billings that contacted us was very friendly and helpful. About two weeks after sending it off we now have the ring repaired and it looks great. Thanks to Rebecca for getting it done.

Was across at their competitors store and I gotta say, I waited for 20 minutes and left... walked…read moreright in to Riddle's and was immediately greeted by two lovely ladies. I can't remember the name of either but I'll never forget their smile, especially the one with the glasses! Took care of me on the spot and I came back a half hour or so later and my watch was ready! Thank you so much!

Great service from Samuel's Jewelers! Great prices, great quality, gorgeous rings, gorgeous…read morediamonds, amazing warranty, and terrific customer service. We went in just looking at rings and Jeff came up to help us. He was fantastic. He was super helpful. He let us look and then based on what we were liking gave us some suggestions and he found the perfect ring for us. He then took the time to discuss diamond options for the center stone and what all the ratings meant. He let us look at the loose diamonds and see how beautiful they were. He discussed his payment options and took the time to write everything we needed down so we could come back when we decided that was definitely the one. We chose to get the protection plan that include free cleanings whenever you want, free repairs, replacements for lost diamonds. The whole ten yards! When she walked away he took the time to sneak in the question of when I wanted the ring by. I gave him a short time frame of only a few days. He said of course we can have it done since they have their own goldsmith on site. He then helped me lie to her and say it would be a month or so before it was ready so I could pull off the perfect surprise. If you're in the market for a ring or jewelry or just looking go to Samuel's and ask for Jeff!

Brought in a watch to get the battery changed this weekend. When I came back, the hands were broken…read moreoff, loose in the face. They told me it was like that, when I said it was perfect when I left it with them they said we don't know what happened to it, we won't charge you for the battery. How about I won't charge you for the $270 watch you broke! Horrible customer service, don't trust your valuables here.

I'm sometimes a month late on my warranty and they still put my ring under warranty! I've lost a…read morecouple diamonds and they have replaced it for free! I have been doing business with riddles since 1993 and they've been amazing! I will always go to Riddles!

Barret is always so amazing! She always remembers me and my husband!! I love this place and highly…read morerecommend it! You always walk out knowing you were family!

Excellent service, very private. I love that you have the full attention of the owner.read more