I'm sometimes a month late on my warranty and they still put my ring under warranty! I've lost a…read morecouple diamonds and they have replaced it for free! I have been doing business with riddles since 1993 and they've been amazing! I will always go to Riddles!

Barret is always so amazing! She always remembers me and my husband!! I love this place and highly…read morerecommend it! You always walk out knowing you were family!

I have had good luck with them in the past. This time, not so much. I ordered a band that took…read morealmost a month to come in and then left my ring for them to be soldered together. They projected 2 weeks which seem excessive but whatever. Today it has been 2 weeks and it's still not done.

The best place to pick a piece of jewerly that is beautiful and unique. Need an original gift -…read moreGoldsmith Jewerly is the place to find something special. They also have the most knowledgable and skilled employees that are so helpful to pick that special gift.

I went to Berkman to get repair of my jewelry that one of the jewelry store in town messed up and…read morewe had an exceptional experience from start to finish. You can truly feel how much care and heart he puts into his work. The attention to detail is unmatched, and he genuinely listens to what you want. This isn't just jewelry it's something made with meaning and sentiment. 100% recommended - you never regret! Thank you Shane

I have used him for a couple different jewelry modifications and have to say that he is top notch!…read moreAlways friendly and he does really good work. Couldn't even tell the ring had been worked on. Pretty much my "go to" jeweler in Billings now.

Everyone here is extremely personable, genuinely caring, and all around amazing to work with! My…read morefiancee and I came in to get my ring sized that he'd recently gotten from them, and when first asked how long it would take the gal told us around two weeks. I was crushed because we were waiting to tell the family until we had the ring sized. The gal (I believe her name is Michelle) went and spoke with the goldsmith and they were able to expedite it so I could have my ring by that evening! I was overjoyed! I even got the call that it was done before the anticipated time, so I could get it back sooner. It is stunning, and my fiancee said they were so easy to work with in the design process, as well. I look forward to continuing to do business with them for many years to come.

From the owner: Specializing in fine jewelry, appraisals, estate jewelry, jewelry buying, and repair work.read more

My wife and I bought our wedding rings at this Riddle's Jewelry. We don't live in billings or near…read moreany Riddle's jewelry. We were assured that it would not be a problem not to have my wife's ring inspected every 6 months. No problem; we'll cover the warranty. Well, 2 years and 5 months after our wedding a diamond fell out of my wife's ring. First off, should this really happen after such a short time? We called the store and they said sorry we can't honor the warranty since it wasn't inspected. Feeling pretty disappointed with that decision. Update: After posting this review and on Riddles Facebook page Riddles Jewelry contacted me and offered to make it right. They have since repaired my wife's ring under the warranty. They also offered to allow us to take the ring to Riddles every 1 year instead of 6 months going forward. Rebecca the Manager in billings that contacted us was very friendly and helpful. About two weeks after sending it off we now have the ring repaired and it looks great. Thanks to Rebecca for getting it done.

Was across at their competitors store and I gotta say, I waited for 20 minutes and left... walked…read moreright in to Riddle's and was immediately greeted by two lovely ladies. I can't remember the name of either but I'll never forget their smile, especially the one with the glasses! Took care of me on the spot and I came back a half hour or so later and my watch was ready! Thank you so much!

Great service from Samuel's Jewelers! Great prices, great quality, gorgeous rings, gorgeous…read morediamonds, amazing warranty, and terrific customer service. We went in just looking at rings and Jeff came up to help us. He was fantastic. He was super helpful. He let us look and then based on what we were liking gave us some suggestions and he found the perfect ring for us. He then took the time to discuss diamond options for the center stone and what all the ratings meant. He let us look at the loose diamonds and see how beautiful they were. He discussed his payment options and took the time to write everything we needed down so we could come back when we decided that was definitely the one. We chose to get the protection plan that include free cleanings whenever you want, free repairs, replacements for lost diamonds. The whole ten yards! When she walked away he took the time to sneak in the question of when I wanted the ring by. I gave him a short time frame of only a few days. He said of course we can have it done since they have their own goldsmith on site. He then helped me lie to her and say it would be a month or so before it was ready so I could pull off the perfect surprise. If you're in the market for a ring or jewelry or just looking go to Samuel's and ask for Jeff!

Brought in a watch to get the battery changed this weekend. When I came back, the hands were broken…read moreoff, loose in the face. They told me it was like that, when I said it was perfect when I left it with them they said we don't know what happened to it, we won't charge you for the battery. How about I won't charge you for the $270 watch you broke! Horrible customer service, don't trust your valuables here.

The Craftsmanship and Yugo Blue Sapphire were Excellent. 5***** Stars Thanks, Elichai.read more

After 25 years, my original wedding set was in need of a facelift. Elichai did a custom job of…read moresetting my original diamond in a new band. It is absolutely gorgeous! Their craftsmanship is excellent, but even more impressive is their ability to see your vision and bring that to life in their custom work. Great experience and stunning new ring.