Everyone here is extremely personable, genuinely caring, and all around amazing to work with! My…read morefiancee and I came in to get my ring sized that he'd recently gotten from them, and when first asked how long it would take the gal told us around two weeks. I was crushed because we were waiting to tell the family until we had the ring sized. The gal (I believe her name is Michelle) went and spoke with the goldsmith and they were able to expedite it so I could have my ring by that evening! I was overjoyed! I even got the call that it was done before the anticipated time, so I could get it back sooner. It is stunning, and my fiancee said they were so easy to work with in the design process, as well. I look forward to continuing to do business with them for many years to come.

From the owner: Specializing in fine jewelry, appraisals, estate jewelry, jewelry buying, and repair work.read more

Fantastic service! I went in to get some watch batteries Top notch service! I highly recommend…read morethem!

Our experience there did not inspire trust in their customer service attitude…read more Several years ago I gave my sister a Citizen Eco Drive solar powered watch with a 5-year warranty purchased from a reputable dealer in our area. When it stopped working last year, she took it to Montague's in Billings and they sent it to Citizen for repair. Finally she was told that Citizen had reported it couldn't be fixed because the parts were unavailable. Then the manager sold her a new watch (unfortunately she told them the maximum she could pay--$120--first) for that exact amount and said it was half price. It was a very plain, traditional, battery powered watch and she didn't get any paperwork or warranty on it. It was a brand we don't recognize and for which we can find no information online. He only told her he would give her new batteries for life--but hey, she's in her mid-eighties now! While we were visiting her in Billings last month, we went to Montague's and asked for her Citizen watch back so I could take it to my original vendor's watchmaker, who keeps older parts and might still be able to fix it. The Montague's manager told us he had thrown it away because it couldn't be fixed. My sister had not been asked for her permission to do this, so I was upset and complained. From the get-go we thought the manager acted defensive and arrogant, and never apologized for throwing away a customer's property without permission. And we still have unanswered questions about the watch he sold her. I can only hope there are other employees in this long-standing Billings business who show more respect for legitimate customer complaints.

Guess what? They have silver in a size 8 bead, and it isn't a rare thing. Yep, I'm being snarky…read moreabout a different store for a project I'm doing on a denim jacket. My husband and I do mountainman fur trade recreation and this is the best store to get authentic (well authentic as new beads can be, LOL) beads for my beadwork. And they are very nice to help out on steering you in the right direction if you have questions. I've not shopped in the rest of the store but it seems pretty nice. Not cheap wanna-be native american stuff. Or tourist-y stuff.

Great spot for real jewelers. Forget about going to the mall where all your precious jewelry is…read moresent away--maybe even states away! This happened to me and my prized possessions came back to me sad! I took my beautiful family ring into Buffalo Chips and had no worries. The staff works on your stuff right there! They can walk you through the process and describe all the details--giving you peace of mind. My husband stopped in the shop to get me an anniversary present--I was not disappointed with beautiful Montana sapphires and a Montana necklace. This place is my go to spot for all things jewelry--whether that's repair, commissions, or purchasing for that special someone.

My wife and I bought our wedding rings at this Riddle's Jewelry. We don't live in billings or near…read moreany Riddle's jewelry. We were assured that it would not be a problem not to have my wife's ring inspected every 6 months. No problem; we'll cover the warranty. Well, 2 years and 5 months after our wedding a diamond fell out of my wife's ring. First off, should this really happen after such a short time? We called the store and they said sorry we can't honor the warranty since it wasn't inspected. Feeling pretty disappointed with that decision. Update: After posting this review and on Riddles Facebook page Riddles Jewelry contacted me and offered to make it right. They have since repaired my wife's ring under the warranty. They also offered to allow us to take the ring to Riddles every 1 year instead of 6 months going forward. Rebecca the Manager in billings that contacted us was very friendly and helpful. About two weeks after sending it off we now have the ring repaired and it looks great. Thanks to Rebecca for getting it done.

Was across at their competitors store and I gotta say, I waited for 20 minutes and left... walked…read moreright in to Riddle's and was immediately greeted by two lovely ladies. I can't remember the name of either but I'll never forget their smile, especially the one with the glasses! Took care of me on the spot and I came back a half hour or so later and my watch was ready! Thank you so much!

I am quite disappointed with the attitude of the sales people at Jensen Jewelers. They looked…read moredisappointed that someone had the nerve to interrupt their quite time as there was no one shopping in their store. None on the sales people bother to greet me when I entered the store. I had to ask for assistance. My watch battery had died. A watch that had been purchased from Jensen Jewelers. The salesman reluctantly took the watch and rolled his eyes upon saying "I'm not familiar with this brand. We don't have the tool to replace the battery." He then looked at his associate who suggested I go to Riddles Jewerley. Maybe they can help me. Won' be doing any further business at the Jensen Jewelers at Rimrock1 Mall in Billings, Montana.

Brought in a brand new watch to size for my wrist. After 15 minutes of watching the person struggle…read moreshe then tried to pass it off as the watch came in broken telling me to return it. The watch had been brand new in box from another vendor, I had bought the watch 30 minutes prior to even stepping into the store. They weren't honest with me and hadn't told me that they broke the watch. Worse yet they tried to pass it off like nothing happened as if I were stupid. Messing with it they scratched the titanium bracelet making it look mangled and unusable. They won't get my business again, if they weren't honest with a $300 watch I can't trust them with any more expensive items from my collection. Staff must be retrained, it is unacceptable that they messed up a service they offer that badly. The customer service aspect I find the most frustrating, they treated me like an idiot and they don't care.

Excellent service, very private. I love that you have the full attention of the owner.read more

It was a really cool store. The jewelry, fossils, artifacts and eye candy was awesome. I had a…read moreblast turning my head in all different direction to see a new item that I didn't see a second ago. The staff were friendly, I purchased my girlfriend a necklace and they gace

There are amazing amounts of stones, fossils, and stone jewelry in this little store. It's a bit…read morehard to find with the map function on your phone. It's right on the corner of the intersection, sharing the building with a tattoo shop. The woman who runs this place is very knowledgeable, friendly. Prices are quite reasonable.