I wish I wasnt changing this review. But as a returning patient, I have never been more…read moredisappointed. This place has fallen so far from what it used to be. My wife and I went through this practice in 2020 and were very happy with our experience, Dr Tur Kaspa was fantastic and the staff was so wonderful and attentive. Sadly, he has retired, but we still wanted to try again to have a second child. I would be the one to conceive this time around. I had a consultation with Dr Murphy, and that was officially the last time I ever heard from her. My entire cycle was managed by staff, which would be fine if there was some consistency in the communication, but there was not. Right from the beginning, I felt Dr Murphy spoke in a way that conveyed most likely IUI wouldn't work on the first try, and she said several things about future cycles before the first cycle had even occurred. I felt from day one with her that she just didn't exude confidence in the process. The vibe with her was truly off. I live in another state, so some of my monitoring was done in another Pinnacle practice. It turned out, that practice measured follicles completely differently than Chicago, making my ultrasound results totally inconsistent. The most frustrating part was after 2 weeks of letrozole and monitoring, it was finally down to the wire when IUI would be occurring, and my patient navigator, who had been working with me since May, was going to be out of office for nearly 2 weeks. I wasn't told this until she was already gone. Then, the person who was covering for her was completely unresponsive. The last time my follicles were checked, my measurements were taken at 9am. I sent the labs and ultrasound over through the portal, and I confirmed with them that they had been received. At 3pm, I had still not heard from anyone at Pinnacle on next steps, but I had been told multiple times I should plan to trigger at night and the IUI would take place 2 days later. They knew I would have to travel from Michigan to Chicago for the IUI, so I was looking for some notice to plan when I would need to leave. At 3:30, I had to literally stalk someone at the practice, beg for a call, and finally was met with an excuse that Dr Murphy hadn't received my labs, even though hours prior I had sent them through the portal and again, confirmed they were received with a phone agent. They said they'd let me know by EOD what to do. Then I got an email about an hour later around 5pm, saying my IUI was going to be the next day at noon! I had't triggered yet, no one called me, and I had to travel from another state. I have a small child, a job, a life! I had to do my trigger shot immediately, pack, and rush out the door at 6:30pm, drive over 5 hours to Chicago, get a hotel, and call off work the next afternoon. Then, when I arrived for the IUI, I found out for the very first time Dr Murphy doesn't even do the procedure! It was an NP, which, fine, but I've literally spent a longer time in line at the McDonald's drive-thru than I did during the time for the IUI. It was in and out, no after-care advice, no communication. I didn't hear a peep from the practice for 2 weeks. They scheduled my labs again via email. No call, no asking if that time worked for me. Then I get a text that my navigator is changing yet again. So this is 3 different navigators in one cycle. I just got the call that my HCG was negative, shocker. They dropped the ball in so many ways, I am certain that they missed the window and panicked, scheduling my IUI and rushing me out. This place has simply become another corporate nightmare, buying up fertility practices all over the country but failing to instate quality control. Save your money. They don't have the time or ability. For a medical service that was entirely out of pocket, I could have lit $3000 on fire and achieved the same outcome. The best part of this practice has clearly left the building.
