Customer service not fit for a Lebanese establishment. After they gave they were reluctant to give the costumer in front of me a ketchup packet, and gave him hard time before giving him a 2nd one. I wanted to try it myself and see if this is done to all customers or only that unruly customer. sure enough, they gave me one packet after asking for it, but refused to give a 2nd one claiming that those instructions came straight from the owner. However, they did offer to give me a second packet, after I told them that I want to return the food, which I refused to take.
Lebanese people are known for their generosity and good manners towards people and especially their visitors. they are also known for being smart business people. As a Lebanese, I urge the owner to remove anything related to Lebanon or change your employees' attitude towards your customers. A one packet of ketchup is not adequately enough for a bowl of French fries. You can add the price of the 3-4 ketchup packets in the menu. Apparently customers are not happy. For god's sake, it's only ketchup!! Should people bring their own condiments bottles when they eat out nowadays?! read more