During 12 years of living in North America, I serviced my car in many places, including the USA and Canada. Fortunately, I have never met such a poor service and rude attitude towards myself.
So, four days ago, he set my car to replace front rotors and brakes and lighting lamps. Unfortunately, I got the wrong parts. The manager Raf informed me about that and said that he is going to charge me, in any case, $ 115 per hour plus taxes. To change the bulbs, mechanist spent 15 minutes he charged $ 56.5 from me. For the fact that they removed the brake disc and put it in place, he took another 197 dollars, spending only 40 minutes on it. Total: $287.28. Today I came again with my parts, The rotors were good, but the brakes did not fit. It was not my mistake I gave to the suppliers my VIN #. Instead of taking my car from the car lift and wait for the right brake pads, he left my car in there and were waiting for the delivery guy. After 1.2 hours a delivery guy came to him with the wrong parts too. Then, the manager reordered the parts. Finally, he charged me $190 for the parts and $197.73 for a front brake replacement. Totally, I paid $438.12. When I told him I am not going to come again to this place his answer was: "You have the option to go for Mercedes Bens and have the service for $160 per hour". But the level of service in Mercedes is uncomparable great!
The name of this service place is "Elite Automotive & PerformanceInc" at 523 Garner Rd. East, Ancaster. Elite service???? Hmmm.. People, do not come to this place, you will get a pour service for $115 + HST per hour. Also, manager Raf is a very rude person for whom people are simply a source of money. read more