Elite Pools Spas & Hardscapes, Inc just finished installing our 30x12 fiberglass pool and we could not be happier. The installation crew headed up by Nathan was excellent. Constant communications and expertise craftsmanship by Mario was awesome to watch. I want to shout out JP in the main office for helping me navigate the permitting of a gas line for the heater and my grill. I highly recommend them for all of your pool, spa, and hardscaping needs. https://gopro.com/v/Z0R6a6nkJ4Z08 https://gopro.com/v/0w0gvnWrPv3kJ I'll add finished photos in the next week or so. Lastly I want to add that I thought our space was to tight to have a pool installed and Elite Pools said "challenge accepted" and man did they deliver. So glade we chose Elite Pools!!! read more

Elite Pools Spas & Hardscapes - Elite Pools - Swimming Pools Near Me - Greenville, North Carolina

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You cannot beat Nathan and his team when it comes to pool installation. The entire process is seamless. Everyone we spoke with was knowledgeable and professional. They will come to your house and evaluate the location then bring you into their showroom to discuss pool options. Their recommendations were perfect. They were very organised and efficient. Every member of his team is excellent. They are always prompt in returning phone calls, even after installation. I highly recommend Elite Pools! read more

What can I say about Elite Pools Spas and Hardscapes of Greenville NC? They are simply the best. Look no further. I recently had an issue with my pump, and Elite came by replaced the pump in no time flat. Then I went up to the store and purchased some chemicals to get the levels correct and presto we're back in business again. The best company to deal with with the best people working there. Make no mistake about it, Elite is elite. read more

Everyone from Jacob, our sales consultant, to Nathan, the owner and machine operator -- were FANTASTIC. Jacob is a great communicator. He was very helpful guiding us through our choices and he kept us abreast of the schedule and next steps. When our electrician had qusetions, Jacob talked to him directly. He was always quick to respond. They were clearly very good at their jobs. The pool installation was smooth and professionally done. They left our property in great shape. They even went out into the road with a blower to remove some of the mud. Those of you who know how wet it's been in NC this fall know you cannot escape mud. The quality of the pool and pump is first rate. Next comes the concrete work and we cannot wait to enjoy our pool. Thank you Elite Pools -I would highly recommend you. read more

Be aware of Jamie lang and Carolina Hardscape and Pool! I never received an official contract, just the design sketched and his million dollar conversation about his honest. When asked for a detail statement, they sent the financial statement. The job went well and I did have a beautiful patio for a few months. My yard in connected to a community irrigation system, so as the system comes on every other day, we began to notice wet areas up to a couple hours after the irrigation was over. I notified Carolina Hardscape Inc. and 2 people came out to survey the area with different repair options, but wanted to discuss it with Jamie Lang. Eighteen (18) months later, my pavers look like s---, and Jamie is still giving me the runaround. Therefore, at 73y/o I cannot enjoy my 26K patio and seek other measures to get it fixed. Be AWARE!!!! read more

Thought I had left a review prior. Don't see it and I believe it is worth it to leave a second. New to Pools with lots of questions, concerns and expectations. Brian and Nate were superb and continue to be superb in customer service and follow up. Trust me we have been very vocal and every time they do provide. Pool process was so good, recommended to my sister and they have a new Elite pool as well. Many pool companies in Wilson and surrounding area, we couldn't get them to take us seriously or they were NEVER open or convenient. Thank you Elite Pools. read more

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Great team of folks to work with! Very knowledgeable and professional. Got immediate response when needed. Recommend them 100% for anyone putting in pool for first time or those in need of new liner/updates. Carla W. read more

Best pool company out there, period! From install to service, I have ZERO complaints. Going on 3rd season! If you want a pool, these folks are the best! read more

We would like to say Thank You to Michael Adams and his staff for all their help with helping us select the perfect pool for year round use in Edenton NC! We wanted a pool enclosure and being they didn't offer pool enclosures, we went with a company out of NJ for the enclosure (Spa Pools & Enclosures). Michael and his staff went above and beyond to work with and coordinate with them to ensure the pool and concrete were properly constructed to support our chosen pool enclosure. We highly recommend both companies for all your pool, spa and enclosure desires!!! read more

I want to let everyone know of my experience since I am new to pool ownership and didn't want someone like me to have the same issue. I didn't know who to contact about opening our pool and maintenance, since this is all new to my family, but figured since I see this place every time I leave work to go home I would give it a try, also since they had such rave reviews online. I initially called them to schedule an appointment to have my pool opened hoping they would also be able to show how to properly maintain and be my go to advisers for issues and repairs. I was greeted semi-friendly on the phone, but I could tell that they were busy being it was loud on the other end of the phone. The loudness caused the person on the other end to have a hard time hearing me, which was not an issue to me. They stated that they could come take care of the pool on Wed. 4/24/2018, I wanted to talk to my husband before making the appointment, so I said I would call back. They took down all my information so that they could put me in as a temporary appointment until I could call back as to not lose my spot, wonderful. 4/22/2018: Being I had spoken with my husband and wanted to set an appointment day and to make sure they had my correct information, I physically went into the office and spoke with the two gentlemen at the front, whom were extremely kind. I asked if it was possible, due to my work schedule, that they could come on Friday 4/26/2018, instead of the 4/24/2018 date (apparently they had misspoken about that date since they proceeded to tell me they only open pools/maintenance on Tuesdays and Thursdays). They said that Friday shouldn't be an issue but they couldn't give me a set time due to Friday being a day they use to complete other jobs for the week etc. I stated that was not a problem because I understand how that goes but to please call me and let me know a time etc, being I was going to stay home from work all day to wait, no problem they stated. 4/26/2018: Day of appointment: Knowing that the weather was going to be a bit touchy that day, they called me at around 9am to say that they may not be able to make it that day due to weather but were still on schedule to come out that day, and if not they would come out on Saturday. I then stated great no problem, please call me to let me know either way so I can plan. They stated no problem. However, this is were I started to question my choices, being the gentleman whom called me asked me again for the type of pool I had, when I had told them several times before. (the two previous conversations) Needless to say I sat at home waiting with no other phone call to me, stating that they couldn't make it, therefor wasting my time. Since I had not heard from them late Monday evening I decided to contact another company. I did receive a phone call finally, yesterday evening at 5:30 pm. They asked if I still needed my pool taken care of, I said that I had called a different company since they couldn't be bothered to call me on Friday, Saturday, or Monday to let me know what happened or apologize. The gentleman on the phone did apologize after that, but could not offer an explanation as to why they never called me nor showed up, stating that they did not know why I was not taken care of on Friday, that I was on the schedule. He then stated that they could come take care of the pool for me that day. I refused the service, not only because I have called another company to take care of it, but because they seem to not truly care about their new customers time and it was very apparent. A final note: I was overall treated well, until it came to respecting my time. The office was nicely setup and the gentlemen who spoke with me were very knowledgeable. I feel that there is a need to re-evaluate how customers are contacted based on schedule issues or other issues that may arise. I would have been a long time customer and was even considering purchasing a new pool slide from them very soon. However, this is not the case now, first impressions are everything. Thank you. read more

Concrete work was shoddy, cracked by my skimmer less than a month after it was installed. Finish is very rough. Edging around pool is not smooth very uneven and wobbly. Don't let them talk you into a cartridge filter...I hate it . Sand is much better and less expensive to maintain. Had to have an electrician come out and rework some of the wiring. Shorted out about 4 weeks into using. During the installation workers would not show up when scheduled, and did not communicate intentions - I had to call them repeatedly. I am very unhappy with the process and the finished product. read more

We recent had Nathan and his team install a 16X32 inground pool toward the end of the 2016 season. We could not have been happier with choosing him and allowing him to guide us through the process and make the best selections. Both him and all of the members of his team were knowledgeable and very professional. At the beginning of the project he walked through what to expect; "it was going to get messy before it gets pretty". He met all timelines, of course given allowances for weather delays. At the end of each work day, he did not leave my yard looking like a war zone - that was very important to me. If you are in Greenville, you know your have only a few pool guys to deal with. I researched them all! We ultimately picked Elite Pools because when asked why we should choose him, he talked about how he was different and better. He did not bad-mouth or try to beat on the other guys in town. To me that means he knows what he is doing, confident about his abilities, and will back up his word! You will not go wrong if you choose Elite Pools read more

Warning: Know what you are getting into before you do business with Brian Schutz. My husband and I had an ingrown pool installed by Elite Pools. Brian also wired all of the electrical in our new home and built our pool house. Had we of known how he runs his business we would not have even let him build a dog house. My biggest suggestion is to make sure you don't pay him a lot of money upfront. He will work for you as long as he is motivated with money. He wants his money on a specific date, but will not show up on the dates he promises. His excuse is always "yea, i know, I'm slow." He also does not honor his warranty. We have literally had to beg and threaten him to finish his work. We are now left with a system in our home that doesn't work. We have no idea how to maintain our pool, nor will he answer phone calls or return them. He will tell you that he is coming on a certain day but never show up. He has done this at least 10 times (more like 15) to us. Nathan has to call him and beg him to respond to us. I will say that Nathan is responsive, however they are co-owners in this business, so one bad partner makes it all turn sour. Some will say that there are 2 sides to every story. Well, this story only has one side. My husband and I have tried to contact him 3 times his week. He promised us last week that he was coming on Thursday. The week before that he promised to be there on Wednesday. He didn't show up on either day. We've tried to contact him 3 times in the last week and he won't answer or rerun calls, despite me seeing that the texts have been "Read." read more

My wife and I have been wanting a pool for quite some time. We did our research and made a few phone calls to different pool companies. Nathan with Elite Pools immediately contacted us and met the next day to discuss our needs. He listened to what we wanted and offered valuable insight to ensure we made the right decision on the pool we always dreamed of. During the construction phase we were kept current with progress and what to expect next. Deadlines were met and with weather delays these guys worked weekends to get caught up. Brian was very helpful in explaining the ins and outs of the pool workings and Nick at the store was very helpful to ensure I had the right chemicals and amounts to keep our pool in pristine condition. We didn't just purchase a pool, but we made some good friends in the process. Customer service is a priority with Elite Pools and these guys don't disappoint! We couldn't be more ecstatic in our decision. Family time is very special to us and with a new grandbaby we look forward to making many memories in our new pool! read more