Very bad turnaround from representatives who are there to assist property owners with problems.

Elite property management is possibly the WORST I have ever dealt with. They will NEVER answer your call or voice mail! they neglect to solve an issue ignoring it completely! A waste of condo fees! read more

Not only are they the property management company for my condo complex and suck. I work for a police department and they are also incorporated to one of the complexes in the town I work in. I found out tonight they do not have a 24 hour maintenance department for emergencies (ie suicidal tenants barricaded in a unit with a possible firearm) No wonder why the rating is so low. Good luck and do better. I will never buy a condo after this experience with a property management company like this one. read more

Awful customer service they told me the cracks in our ceiling were from changes in the temperature and that it was the owners responsibility. Even though all the condos in our one building have cracks in the upstairs. Also, the new people they have for lawn care are terrible. They do an awful job landscaping. This was mowed a few days ago, it doesn't look like it. Not a good property management company. Thankfully we have a guy that lives here that gets stuff done for the condo complex because if it was left to them nothing would get done! Update: They sent us a bill for late fees from back in May my husband had no idea about because it gets paid on time ALWAYS! For 100.00 guess they kept just charging late fee after late fee. Never sent us anything until last month. Well it took 6 phone calls to get a resolution and they said they would remove it. Did they? Absolutely freaking not. These, (insert whatever word you want here) don't do anything. They never do a darn thing after saying they will. Multiple phone calls later, still nothing is taken care of. Oh and apparently our gutters were cleaned out the other day, there's still so many leaves in them. The lawn care has continues to be awful. When they were leaf blowing they just took care of the general area and blew the rest of the leaves up against the condos , didn't remove them until a week ago. Like worst property management company ever. If I could give them -5 stars I absolutely freaking would. read more

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I would leave a zero rating if it was an option. The manager/director(?) Ken C. is something next to evil and heartless. I would put him in the category of a "slum-lord". My aunt and uncle have been homeowners in Georgetown Condos in Glastonbury for over 20 years. They are honest, hardworking people, and have always paid their HOA dues on time. They are now both elderly, he is diabetic and she has Parkinson's. They have a leaking roof (which has leaked and grown in size and severity) in their master bedroom ceiling. I visit them often and can now see mold growing around the area. While I was visiting in September, I moved their bed to the other side of the bedroom. Two inspections later ordered by their homeowners insurance company clearly states the leak is coming from the chimney....NOT the skylights as ******* Ken insists that it is. My uncle has talked to fire marshalls, health dept, and attorneys. This rude, scamming, unprofessional company will not budge to accept responsibility to fix it. I have considered calling the local news about this, as well, which is my next step. They are trying to list it and sell as they need to downsize due to health and age issues, and now must lower their asking price due to this issue. They are on a fixed income and cannot and will not pay for this repair when it is clearly NOT their responsibility. They were told they could take him to court but Ken C. KNOWS this would take time and money to pursue (2 big factors) and they do not want to wait for a court date. He also knows he would lose this case with all the evidence but getting it to court is another issue. It's a shame that people like this who run this management company exist in the world, but they do. I hope Karma pays a visit to him one of these days. read more

Terrible Service. They tried to charge me late fees and then subsequently sent lawyers after me when they didn't bother to give me a call. Do not use this service. read more

It's really no stars but, you can't do that. The most useless property management company EVER!! Invoices for repairs that they want me to pay but, they are not itemized. Fees, that I have no idea what they are for, added to my account. Try to contact them and no one is ever there except for the receptionist, who is a rude bitch. I leave message after message and their recording says they will get back to me, well, I'm still waiting!! The turnover of staff is crazy but believable because they probably get abused all the time from irate customers. Do what you are paid to do you useless cretins. read more

The WORST!! property management. Worst service ever!!!! They charge you with fees and don't even bother let you know about it. The maintenance of the buildings are awful. read more

I live at Georgetown Dr. in Glastonbury, and everytime we call for assistance with an issue we get an immediate response. One time, the issue was a couple of street lights that were out and it was dealt with immediately and it wasn't an easy task because it involved digging and replacing underground wires. The next time we called for assistance, we has a gutter issue. The next day it was taken care of. I really like this company. They are prompt and efficient. What more could you want? read more

Giselle G. Elite of Glastonbury is unresponsive and does not comprehend what the word proactive means. Their goal is to do the minimum amount of work for your association and then charge you monthly fees plus any extra fees they can get away with. Ken Kohnle, the owner does not care about his clients. The property managers refuse to supervise contractors and because of this, the associations's money is wasted. They continually make hollow promises and when called out, show no remorse. If you want your association manged by professional, competent managers, this is most definitely not the company to choose. read more

If I could give this property management company negative stars, I would. When I moved into my condo, I was told that there was a leak in my deck that was causing a mold problem in another unit owner's garage below me. Shortly there after, there were people coming up onto my deck without permission. I would have come home to a missing deck had there been no one home that day. I expressed my frustration and told them they could not take the deck down at that time because I was having my house warming party that weekend. They said they would reach out to reschedule in a few weeks. Months later, there was AGAIN, unauthorized workers on my deck taking measurements and making plans without my permission. I received a call from a construction person asking when he could come to take down the deck. He came April 10th and took down the deck as scheduled. I later found out that there was no permit taken out with the town for this project. Every time I called or emailed, when I got an answer it was always the same- we are still waiting on one more quote, there is nothing else we can do right now. After 3 weeks of the deck being taken down, and multiple calls and emails, there was a roofer who finally came to look at the deck to give a quote. I have emailed, and called for a WEEK trying to find out what is going on now they they got their "last quote". NO RESPONSE. All my calls go to voicemail and are never returned, I have sent 5 emails since this happened all with no response. It takes at least 3 emails and endless phone calls to get a response from these people, and every time I call, the person I speak with gives me an attitude and acts like they are annoyed that I am calling them. This "leak" is not even my problem! I wish I never allowed them to take down my deck, it was a kindness that I let them try to fix it, and now I am stuck not being able to enjoy my deck for over a month now- with no end date in sight. If it takes 3 weeks to just get a quote, how long will it take until work is actually done and I get my deck back?? I am beyond furious! DO NOT USE THIS COMPANY!!! If you are a unit owner in an association who is run by this company, DO NOT LET THEM DO ANY CONSTRUCTION TO YOUR UNIT (if you can help it). read more

I have many issues since I bought my condo two years ago. The unit above me leaks constantly, and caves me ceiling in. Several times the other unit owner has been slow to respond, even threatening to make the damage worse if he was forced to pay. EPM has been slow to respond to that. Recently the unit has leak again from the unit above. The other unit owner above me claimed that it wasn't his unit that was leaking and he needed access to mine. Because of previous threat, and because this has happened so many times, I requested that EPM send their own plumber in. They declined because the unit is currently not leaking. 3-4 times in two years of my unit being drenched, and the other owner threatening damage-you think they would be agreeable to this. Also I sent email asking EPM to respond in morning since I would like to have this fixed ASAP and they didn't even respond until I contacted them the next day. I would say that they are highly unprofessionable and unreasonable. read more

By far, the worst service of any business I've encountered. Not deserving of even one star rating. Employees are beyond rude and I wonder where the owner is to allow such poor customer service. read more