I've had the worst experience with this company. From them upping the price in the middle of the job to missing a window (yep, that happened!) to my rear defrost no longer working due to removal of old tint. After picking up my car and realizing these things, I immediately contacted them at which time they apologized and then explained that removing old tint can sometimes do that. They offered to let me bring it in to get the missing window tinted yet they could never find a time for me to come. After the owner replied to my google review basically calling me a liar stating that my review was the first they'd heard of the issues (I still have our ENTIRE convo on my phone... oops!) and that I was in fact informed and even signed something stating the removal of old tint could damage the defrost (which again, not true. I'd love to see this document with my signature though! If I had been informed then why did he have to explain what happened once I brought the issue up?), I attempted to message them only to see that I'd been blocked! My husband then sent a message which was read and then he was immediately blocked! For a business whose goal is to "provide high quality service and the best possible customer experience by standing by our belief in integrity and professionalism", they did an absolutely horrible job at that!! So, beware, if you have any issues, they won't get resolved!! I now have to pay to get the missing window tinted, pay to get my defroster fixed and then pay to have the rear window re-tinted once that's finished!
***Edit- I think it's hilarious that since I've posted this they've changed information on their page- including the business owner AND BUSINESS NAME. However, screen shots are proof. Obviously you know you're in the wrong! read more