WMCPHEE:-Poor Show Elixir:-You refused an initial plea for help by demanding a surety of £100 to investigate an escape of water from the bathroom due to 2 weeks out of warranty.This seems despicable on a £16k bathroom. The following tale unfolds 54 weeks after installation in March 2018. I write  this on behalf of my  close friend, her husband has severe Alzheimer's and a new £16k bathroom has caused nothing but trouble recently. She chose Elixir simply because they were £3k above the next best quote. Why? - because in her old fashioned way she misguidedly thought that she would get a better product with personal customer care.During the first year she had numerous faults which were attended to reasonably promptly. Unknown to her during this time an exposed vulnerable  redundant union under the closed in tiled bath was spraying  water  and soaking her foundations.A high water bill alerted her to the problem. I phoned Elixir & told them that I was going to the site now  to remove tiles to investigate the sound of water coming from the bath , I would send photos   but  they were welcome to view my proposed  work. They said they were too busy and at such short notice they would not attend. Surprise- two hours later while in the process, Elixir's owner turned up, then left when I said I would send photos & report. When I broke open two tiles &  found the leak they sent a plumber round to break open more tiles and fix the leak (citing existing  corroded pipe fault)  but denying any liability and refused to replace the tiles. There was no leak before Elixir started the refurbishments! The email copy  below from me to Elixir  summarises the extensive correspondence. " Hello - We have decided not to take court action against Elixir owing to only a fifty per cent chance of succeeding. Your word against Mrs xxxxx  and mine would be the subject of debate at the court hearing and the drawn out details are counter productive to Mrs xxxxx  health Your response to Mrs xxx plea for help may be legal - but it's certainly not moral nor ethical. To refuse to freely investigate the escape of water because she was 2 weeks out of warranty seems despicable. In short, this was penny pinching by you on a £16k project. I was present when she challenged you over the initial conversation about the £100 - you refute her version. Your claim that your firm had not disturbed the unprotected protruding fitting that failed would not stand scrutiny - you were not there and you would therefore be speaking on behalf of your workers. My claim that you had not protected the fitting is obvious from the photo I supplied,  but damage to it by your workers, although likely, could not be definitely proven by me. I am surprised that you have risked your firm's reputation over this matter which  you could have easily rectified  in a day at small cost. I feel disappointed to have to let this go for the present and I repeat that this penny pinching by you does your firm no credit." **End of email I speak as a retired engineer who has reformed our house in Spain with 3 new bathrooms and fully tiled the swimming pool  as well as refitted two bathrooms here in Lincoln. In my opinion the leaking protruding union was an accident waiting to happen.It would have been almost impossible for tradesmen to avoid knocking it during tile removal and bathroom fitting. Elixir's owner cites corrosion was the cause of failure. The bathroom has only now dried out sufficiently as at 30 April 2019. read more

Elixir bathrooms fitted a complete bathroom in my two bedroom bungalow 8 years ago. I am a single pensioner so I am not a high user. The base of the shower is developing cracks but Elixir say there is nothing they can do.The base is also yellowing and the quality of the shower is of poor quality.I paid an excessive amount when I ordered the bathroom .I was advised by my friends that I was being ripoff end but I ignored them.I now bitterly regret using Elixir.They boast about offering good service but my experience is they are not giving any service once they have your money.Mr B Vaughan Birchwood Lincoln read more

Buyers beware, Elixir Bathroom Limited of Lincoln are selling taps that will not work on mains pressure only. This summer I asked for their advice on the purchase of a couple of taps for our new on suite bathroom. Elixir sold us 2 Tall Tempo Basin Crosswater Taps at a total cost of £304. When it came to fitting them the plumber told us that these taps will not work on main water pressure, and we have been in dispute with Elixir since. They would not exchange, or could not exchange, with any taps which were suitable. But they have offered to take the taps back at £190.00, a lost of £114.00 or 37.5% for taking their advice. read more