WMCPHEE:-Poor Show Elixir:-You refused an initial plea for help by demanding a surety of £100 to…read moreinvestigate an escape of water from the bathroom due to 2 weeks out of warranty.This seems despicable on a £16k bathroom. The following tale unfolds 54 weeks after installation in March 2018. I write  this on behalf of my  close friend, her husband has severe Alzheimer's and a new £16k bathroom has caused nothing but trouble recently. She chose Elixir simply because they were £3k above the next best quote. Why? - because in her old fashioned way she misguidedly thought that she would get a better product with personal customer care.During the first year she had numerous faults which were attended to reasonably promptly. Unknown to her during this time an exposed vulnerable  redundant union under the closed in tiled bath was spraying  water  and soaking her foundations.A high water bill alerted her to the problem. I phoned Elixir & told them that I was going to the site now  to remove tiles to investigate the sound of water coming from the bath , I would send photos   but  they were welcome to view my proposed  work. They said they were too busy and at such short notice they would not attend. Surprise- two hours later while in the process, Elixir's owner turned up, then left when I said I would send photos & report. When I broke open two tiles &  found the leak they sent a plumber round to break open more tiles and fix the leak (citing existing  corroded pipe fault)  but denying any liability and refused to replace the tiles. There was no leak before Elixir started the refurbishments! The email copy  below from me to Elixir  summarises the extensive correspondence. " Hello - We have decided not to take court action against Elixir owing to only a fifty per cent chance of succeeding. Your word against Mrs xxxxx  and mine would be the subject of debate at the court hearing and the drawn out details are counter productive to Mrs xxxxx  health Your response to Mrs xxx plea for help may be legal - but it's certainly not moral nor ethical. To refuse to freely investigate the escape of water because she was 2 weeks out of warranty seems despicable. In short, this was penny pinching by you on a £16k project. I was present when she challenged you over the initial conversation about the £100 - you refute her version. Your claim that your firm had not disturbed the unprotected protruding fitting that failed would not stand scrutiny - you were not there and you would therefore be speaking on behalf of your workers. My claim that you had not protected the fitting is obvious from the photo I supplied,  but damage to it by your workers, although likely, could not be definitely proven by me. I am surprised that you have risked your firm's reputation over this matter which  you could have easily rectified  in a day at small cost. I feel disappointed to have to let this go for the present and I repeat that this penny pinching by you does your firm no credit." **End of email I speak as a retired engineer who has reformed our house in Spain with 3 new bathrooms and fully tiled the swimming pool  as well as refitted two bathrooms here in Lincoln. In my opinion the leaking protruding union was an accident waiting to happen.It would have been almost impossible for tradesmen to avoid knocking it during tile removal and bathroom fitting. Elixir's owner cites corrosion was the cause of failure. The bathroom has only now dried out sufficiently as at 30 April 2019.

Elixir bathrooms fitted a complete bathroom in my two bedroom bungalow 8 years ago. I am a single…read morepensioner so I am not a high user. The base of the shower is developing cracks but Elixir say there is nothing they can do.The base is also yellowing and the quality of the shower is of poor quality.I paid an excessive amount when I ordered the bathroom .I was advised by my friends that I was being ripoff end but I ignored them.I now bitterly regret using Elixir.They boast about offering good service but my experience is they are not giving any service once they have your money.Mr B Vaughan Birchwood Lincoln

Great shop with execellent staff.read more

I have very mixed feelings about this shop. My wife and mother in law love it. There are some…read morereally good stuff for sale here but there is also a lot of tat. It's a bit like a shop that sells all the stuff that you find in those betterware type catalogues that always seem to appear through the letterbox. There are some ingenious things sandwiched in between loads of rubbish. They also have some food/ingredient items and general household goods - glasses, cutlery, pots etc. The biggest problem I see is that most of the interesting things that they sell can be found elsewhere, cheaper. I do love to shop and love hunting out a bargain and don't mind wandering about picking up individual items here and there so I tend not to bother with lakeland anymore unless I can't find what I want elsewhere. If you're the type of person who can't or doesn't like to go in search of things and don't mind paying a premium for it all to be in one place then lakeland is fine. The staff seem a bit indifferent too.

Bought two Buoyant Fairfield Sofas. Delivered November, now in May, they are a disgrace. Extreme…read morepilling. They sent out a Homeserve guy..said he'd seen a few of these and I should have been advised of the pilling issue but it was not s manufacturing defect. Yes it was a sitting on the fabric defect. I didn't buy them to look at they are for sitting on..so right now I'm stuck with a badly pilling sofa. Buoyant said it's Clayton's problem, Clayton say Buoyant tested the fabric so it doesn't pill. So now I'm having to pay for independent testing from my own pocket. The sofa looks older than my old one I changed it for. It's so depressing and demoralising. They keep fobbing me off. Please do not trust these people they were lovely whenthey were taking my money..now theres a real issue , it's nothing to do with them When the Homeserve guy came out it was bad enough..now it's an absolute disgrace and it's 5 months old

Bought two sofas a chair and footstool on line from Claytons after searching local shops. Fantastic…read moreservice and communication and they couldn't be beaten on price. Took delivery of my order this morning and I am very pleased that everything was well packed and arrived within the times specified . Would highly recommend using Claytons