We ordered two recliners and after a week of no one contacting us we called the location to get an…read moreupdate. They were unable to locate my order and tried to tell me I had the wrong store. So after getting frustrated I was told they would have to order them and I'd get a call in a week. I didn't feel very confident in the conversation I had so I called back two days later to be told they had ordered them and they would call me next week. But a week and a half goes by no call so yet again I call them to now be told they will have to find them at another location and go get them and they'll call me back which is very unlikely given my experience. Customer service doesn't exist at this store I would not recommend this location to anyone.

Received a soaking wet couch. They knew it was wet, and tried telling me they didn't. They stuffed…read moreit with cardboard from cut up boxes to try and absorb the moisture. They couldn't do anything to make it right. Take your business elsewhere. Honesty gets you a long ways.

Well thus far I'm not impressed. Friend bought a box spring on Thursday and they stated they would…read moredeliver it Friday - Friday am was told it would not be Friday. It would be Saturday- between est 10-2pm - box spring was delivered at almost 7:00 pm Sat night. Then asking for an additional $40.00 on top of the delivery charge to bring it in the apartment. For a new place I'm not impressed.

This was the first time purchasing through Bob's and I bought a brand new bedroom set. Was…read moredelivered broken and set up broken. I paid for white glove service and noticed within a few hours that the nightstand had a hole in the back and the bottom drawer would collapse and make a clicking noise every time I open it. I contacted customer service. Ordered a replacement for the following Friday. I requested an evening delivery time due to my 24/7 building restrictions and that no one will be home to sign during the day. Found out a day before that it was being delivered in the morning. Customer service canceled and reschedule following Tuesday. I spoke to multiple representatives in between who confirmed that they had left multiple clear and distinct notes for the delivery team that it has to be delivered in the evening. Was found out the day before the second delivery that it was coming again in the afternoon. Rescheduled for a third time where I was guaranteed by two representatives, with text message proof that it was coming that following Friday after 4:30 PM. I then received a text message after speaking to the six representative that it was coming in the afternoon. I finally got a hold of an in-store manager after calling Customer service a few times. He changed the delivery for Saturday. As I'm writing this review, I am continuing to get emails that it is coming Friday, today, let me remind you No one will be home and there are building restrictions, however, I was told in store that it is actually coming Saturday, but I did not get any proof or email confirming that. This has been the worst customer service experience, especially as a first time buyer. I requested a full refund of the nightstand, which has not been accommodated for, I've asked for a full refund of my white glove service, which I only got a partial refund for. it has been almost 2 weeks and I still have not got my replacement and the lack of service between representatives is unacceptable. Come to find out that actually zero notes left for the delivery team, which means customer service did whatever they could do to get off the phone with me. Absolutely unacceptable. never be buying from Bob's again or recommending it.

I have purchased mattresses from them several times and found them to go above and beyond to meet…read moremy desires and assure I was completely happy planning to go back for a adjustable bed for my husband

I found these people to be extremely rude. Not at all helpful in the selection process. I was told…read moreI could return the mattress within 30 days "no problem" howeverwhen I returned it the same day (without the plastic being removed) it became a battle.. They began talking restocking charges. This had not been mentioned before. The mattress delivered was not the mattress I had selected?

We were in need of a new mattress. We on a lark stopped in to shop. David, the sales guy was…read moreextremely helpful in our selection of our mattress. He was very knowledgeable of the products that they sell. He was attentive to our needs and pricing. Since we were familiar with pricing we found that pricing to be competitive. If you are in the market you should give them a chance. Ask for David!

I bought a mattress from this company paid about $500 already and not happy with the mattress at…read moreall it was nothing like the one on the floor model paid $500 in it and in order for us to get a new mattress we'll lose our $500 s and have to sign all over again new paperwork everything I am not satisfied with this company I give it a zero Stars that's it and they offer you a hundred twenty days sleep nights we didn't get that I give this company zero Stars

Very friendly and fast service! They are very welcoming and no pressure to purchase. Great…read moreselection of beds to chose from and the prices are even more amazing! Highly recommended

From the owner: We can save you 50-80% off retail store prices! Bypass the high retail markups of those traditional…read moremattress retail stores and receive an even better shopping experience at your locally owned and operated Mattress By Appointment Mishawaka, IN location. We save you time, money, and the headache of visiting a traditional retail environment! Due to our modern business model that eliminates unnecessary overhead and markups, we allow you to set your own time to get the mattress at a price you know is fair. This way, you can shop the best name-brand mattresses at fractions of the price you'll find at a traditional retail store. We set appointments with customers and use free word-of-mouth advertising to operate our store... We pass the savings on to you as we greatly diminish the cost of doing business the traditional way! This allows us to offer you superior service and the best brand-name products to choose from.

I have purchased 2 top of the line beds in the last 10 years and my neighbor also purchased one…read moreafter testing our bed. My latest bed is losing air and upon calling support I was asked to self diagnose the problem. I am 69 years old and trying to lift the bed with one hand and use the other hand to find things is very difficult. I thought paying $11000 for would entitle you to decent customer service but they need to come out and diagnose the problem and then come back with the proper part to fix the problem and they charge you for 2 calls. I am willing to pay one time for them to come out and fix the bed, but that is not their policy. They should be up front about their service when they sell the bed. If I had known about the lack of service, I never would have purchased the bed. Just make sure you are aware of their service after all the warranties are done.

Outstanding experience with salesman Jeremy! No pressure to buy a thing, very knowledgeable in…read moreproducts and equipment. We can't wait to begin our sleep number experience!

My wife and I visited the store in search of a queen mattress for our guest room. Jeremy helped us…read morefind exactly what we needed, and for a great price! On top of that he had a lot of information regarding different types of mattresses that we didn't know previously. Overall the experience was great!

They take high pressure sales to the next level!! My wife and I went in here to shop for a mattress…read moreand were never left alone. It was so bad that the sales lady wouldn't even give me a chance to talk to my wife alone. I will never go back here and will never recommend them to anyone.

After a lot of frustration trying to find furniture for my apartment, we walked into BoxDrop and…read moreimmediately found something I loved. Staff was very friendly and clear. They worked hard to accommodate my needs and I appreciate the help so much. Will likely be purchasing from them in the future!