AVOID AVOID AVOID! There are two primary issues with TIR: PRIVACY and SECURITY DEPOSITS…read more Privacy: They will send you an email saying "hey, we'll show up sometime in the next monthish for your A/C" and they'll come in if you're home or not after a knock. Hopefully you aren't in the shower when this happens! This would happen so often that I would lock my doors in a specific way to see if they had come while I was out. Deposits: I left my place pristine, took a video as well. They took half my deposit for "painting". After multiple requests via text, email, and phone, they will not respond to a single message. Landlords aren't required to answer disputes, so unless you sue they won't give you your money. Since TIR works with UA students, they are banking on students not suing. Other issues: slow with repairs (my dishwasher was broken the day I moved in), do not provide the legally mandated 48 hour notice for tenant showings, and utilities are $$$. TL;DR: don't rent with TIR if you value functioning appliances, your money, or your privacy. My advice is to go through a private landlord in the area; my friends do this and they had no issues at all over their 4 years.

I rented with TIR over the 22-23 academic year (August 2022 - July 2023). I will never, ever rent…read morewith them again and highly encourage other people to not rent through them too. The only good thing was the maintenance man. The house was pretty but that's because of the homeowners not TIR. Bad things: 1. One of my roommates and I called near the end of October 2022 asking to re-sign a lease. We knew the house had not been signed for yet (it is first come, first serve) as it was still on the website and people were still coming to tour the house. We were ghosted after getting promised the release would be emailed to us. Both of us called, at least 10 times and the office never picked up the phone or called us back. It was only through weekly checking of the website, that we found out that the house had been rented out to someone else three weeks later. 2. You can only call or maybe text, email is not an option. 3. There is no guarantee that they will call you back or that the office will pick up the phone. 4. There are multiple office workers who will contact you through many different numbers so it is impossible to really know who to be texting if you have a question, because again, they probably won't answer the phone 5. If you don't get things in writing they will gaslight you and say that what they said never happened, this will happen too if you have things in writing. 6. Move out: - In May, they contacted all my roommates and I, asking to take up the move out incentive (no longer responsible for rent or utilities) but everyone had to move out. I had a summer internship in Tucson so no one got the incentive, unfortunately. - In July, the girls who were moving into the place were asking to move in early. I was the only one in the house and the apartment kept messaging and calling me asking to move out early with the same move out incentive from May. - On July 14th, 2023, I was called asking to move out and offered an additional incentive, pro-rated rent for every day I was moved out early. I have this is text, too. I accepted this move out incentive and moved out on Monday, July 17th, ten days earlier than the lease's Wednesday, July 26th move-out. - From my security deposit, I was charged for turnover repairs including replacing blinds and lightbulbs ($15), additional cleaning charges even though in the deposit I paid a cleaning fee ($11.60). - After the security deposit was returned, I received no pro-rated rent, this comes to a total of $242.30 of rent that should have been refunded back to me. - Since September, I have contacted the office multiple times, again no email because they don't list an email address to contact, and only once was the phone answered, in a phone call in October. This was after nearly two months of phone calls. In this phone call, I was speaking to a manager, whose name I don't remember, and was told that I had been lied to by the company in order to move out early. Apparently, they cannot promise pro-rated rent unless it is approved by the homeowner, which this was not. I was told that because I had been promised this in writing, that I would be contacted again about the pro-rated rent that I am owed. - It is Christmas, I have not received the pro-rated rent of $242.30. Conclusion: Don't rent from this company because they will lie to you and their channels of communication absolutely suck.

So far, they are fantastic... We lost a unit at another company on Monday of last week. Rocio, one…read moreof the leasing staff members and Kayln, leasing agent, had us in BRAND NEW, never been lived in home that same day, It is a shared space and the rent is less than the absolute dump my son had been in for two years. I will update this review in a couple of months to let you all know if the prior reviews are accurate.

I would not recommend this property based on my experience as a resident…read more Throughout my lease, I dealt with several ongoing maintenance and management issues. The walls are extremely thin, and I experienced hot water running into the toilet for most of my lease. Maintenance was contacted and attempted a repair, including drilling into the wall, but the issue continued and resulted in orange staining in the toilet. Beginning around April, the water also developed an unpleasant odor that affected the apartment. I reported the issue to maintenance, but it was not fully resolved. There were also frequent mandatory apartment showings with only about two days' notice. This occurred multiple times and became disruptive, especially since there was little to no communication or follow-up afterward. Additionally, my AC unit leaked water for approximately a month and a half after I reported the issue, and no one came to inspect it during that period. Management also began asking about lease renewal only a couple of months after move-in, which felt premature. The security cameras appeared to be unreliable, the vehicle gate frequently had issues, and I also heard reports from other residents regarding roach problems. Overall, my experience involved repeated maintenance concerns, poor communication, and ongoing property issues. Based on these experiences, I do not believe the property was worth the cost or inconvenience, and I would recommend prospective residents consider other options.

We recently filled out an application for a rental property in Tucson. They require that all…read morepeople, over the age of 18, fill out the application. So that meant our son, who is a freshmen in college (just graduated from high school last year) had to fill out an application as well. He is living with us to save money and only have to pay tuition. My husband and I both have credit scores in the 800s. Our son, who really doesn't have any credit yet due to his age and recently graduating high school, does not have any credit right now; therefore, his score is low. They denied our rental request due to our son's credit score. FYI, we spent $55 per applicant ($165 total) as well as $60 for both of our pets' "application." Also, our realtor reached out as well, since we recently sold our house, to help us with this situation. This company refuses to call our realtor back and he has called three times. This is extremely unprofessional. I do not agree with this policy, especially since there is no way to fill out another form to explain the situation. However, even if I did understand the policy, they should be more up front with the information. When we emailed the representative about our 19 year old son still living with us, she could have easily told us that there was a high chance we wouldn't get approved due to our young adult son not having a credit score. DO NOT DO BUSINESS WITH THIS COMPANY!! They will take your application fee(s) and not have any cares about extenuating circumstances or any customer service decency.

I am extremely dissatisfied with the level of customer service I have received. Despite being a…read morelocally owned company, the communication experience has been consistently unfriendly and inaccessible. I am looking for rental for my older grandchildren that are moving to Tuscon Area. My primary concerns include: - Lack of Accessibility: No one answers the phone, and neither emails nor calls are returned in a timely manner. Relying almost exclusively on electronic communication is highly frustrating. - Over-Automation: Your email responses feel overly automated, lacking the personal touch expected from a local business. - Poor Handling of Feedback: The responses to reviews--which I believe are handled by Amanda--frequently come across as condescending. Rather than taking accountability, the company offers excuses or justifications for negative experiences. - Taking advantage of younger adults seems to be trending in some of these reviews as well. This needs to be studied and reviewed. It is mind boggling that a locally owned company would be so out of touch with the locals again based on the reviews I have read. While no company is perfect, superior businesses distinguish themselves by taking accountability and working to mitigate and resolve conflicts. It is clear from the volume of negative feedback that the company's approach is the common denominator in these issues. Take responsibility and actively mediating these situations to reach a resolution.

This company represents an HOA where are used to live for years…read more They had no problem violating my rights as a dues paying homeowner when one of their employees blatantly lied about me. An attorney told me should have filed complaints with Attorney General's office, BBB and file against their attorney with Legal board. I would never willingly do business with them. They are the Worst!

I have lived in and next to Villas West in Green Valley for almost 5 years now and seen them go…read morethrough a lot of work to maintain the units and deal with internal issues. Things got a lot more professional as first residential took over and there was a clear track to what was going on for the HOA - I believe the point person for communication is Liliana Ortega - she is multi-lingual and that is a huge benefit for homeowners in southern Arizona. I wish you luck. thanks Mike Heimbuch

Stephanie and John Bass absolutely surpassed any expectations I had for Realtor assistance during…read morethe recent purchase of my home! They both are so kind, professional, knowledge, and genuinely cared how I was doing throughout the process! Stephanie contacted me regularly with advice, suggestions and options. I honestly believe no one could have done more for me then Stephanie and John! And no one could have supported me more with sincere consideration than Stephanie! But don't think she wasn't a bulldog to get the very best deals for me because she did! I made two new friends with Stephanie and John and I highly recommend then for anyone's Realtor needs!-

Purchased a home in July from Candice she was the seller realtor. My realtor was great. But Candice…read moreshould not do flips. If it not one thing it's other on this house. And she won't get with you. Called to talk to her manager pretty much the same. So be careful. They tried to pay me to be quiet about the service I got from Tierra

If you want a very good realtor this is the place to start by asking for John Haring he is personal…read moreand know his job. He helped us fine our dream home after months of looking at homes. He was there through it all, all the way to the end. And when evercwe needed him he was only a phone call away

Ms. Lisa Lehmann is a true professional. Kind, personable, knowledgeable, experienced, timely and…read moreso much more. Her attention to detail and incredible response times made for an outstanding experience equaled by her business partners from First American Title and Peoples Mortgage. How we came to find Lisa. I made an inquiry online for a property. My inquiry was returned by some individual claiming he set appointments for the realtor. I declined not knowing how the industry works. I tried a second time to contact the realtor and left a message for his assistance. The call was not returned. This led me to searching online using the following key words, North Dakota, University of North Dakota, Realtor, Tucson. Lisa Lehmann appeared towards the top of the google search. We had an immediate connection. (North Dakota and UND) I called Lisa and she answered her phone on the second ring. She was willing to visit with me for a few minutes before going into her meeting and agreed to meet us a few days later. The rest is history as they say. Lisa was our angel realtor. The professionalism, speed and expertise which allowed us to purchase our dream home could not have been matched by any other realtor in the Tucson market. I would be surprised if there is someone else at her level. Lisa was a pleasure to work with and someone we will never be able to thank enough. Thank you, Lisa. You made our dreams come true! We could not have done this without you! We highly recommend Lisa and her team of experts.

I was introduced to Ken and Debbie through a referral in Jan of 2021. I lived in WI and was trying…read moreto purchase a home in Tucson. Debbie and Ken were so helpful and caring. I "toured" more than 20 homes via FaceTime and real life feedback from them. Not knowing the area or what to expect they were honest and helpful. They assisted me with every aspect of the purchase in Marana. They provided referrals for work that was needed and checked on me daily through my purchase and often through my time at the home. 8 months later I decided to sell the home they helped me purchase (for a profit - thanks to an excellent location!!!) and they listed the home. Again they walked me through every step of the process and helped make my move to Phx smooth doing all they could to assist. Buying and selling through a pandemic have been interesting but there was never a rough patch or bumps in the road - and I accredit that to the knowledge, communication and assistance of Ken and Debbie. Highly, highly recommend.

From the owner: Debbie and I are a small real estate team. We specialize in residential real estate with an…read moreemphasis on the northwest Tucson areas including Marana and Oro Valley. We are well versed in negotiation and bringing to our clients a consultative approach to home buying and selling. We have purchased and sold many of our own properties which we feel gives us a great platform to ensure our client success. We look forward to hearing from you and having the opportunity serve your real estate needs

Amber has helped our family for many years as a property manager and then real estate agent. We are…read moreout-of-state clients, and she made managing and selling our property totally seamless. When she put our property on the market, her staging and design skills made it look better than when we first bought it (even in the offers people commented on how well it showed). Amber is trustworthy, talented, and we just can't recommend her highly enough.

From the owner: Our professionals are here to help you find a home you love! Whether you are buying, selling,…read morelooking for a rental property to live in, or are looking to rent your property to others, we are here to help. We are a full-service real estate and property management office servicing the Tucson area including all the outlying areas of Midvale, Rita Ranch, Vail, Sahuarita, Green Valley, Oro Valley, and Marana.