I didn't know that a mortgage broker could be such a positive part of buying a house…read more Tom was: -unreasonably fast in replying to questions. I don't think he sleeps. -thorough. All conversations were followed-up with an email. Emails were followed-up with a phone call. -knowledgeable. Tom knew more about renovation loans than the people who handled them professionally. I'm not joking. -involved. He came to my official signing just to be there to answer any questions that I might have. Mortgage brokers don't do that. In short, if you call Tom, your house-buying experience will be better.

I have made many mortgage loans in my life and have always dreaded the mortgage broker interaction…read more Not being from Tucson, and having two other brokers tell me how complicated it was going to be to finance a second home, I was losing interest in the whole deal. By chance I stumbled across Tom's Yelp review and decided to give him a call. From our first interaction I could tell he knew what he was doing and seemed to be giving me straight answers. He and his entire team ALWAYS returned phone calls in a timely manner and kept us informed about our loan process at all times. This guy and this office is as good as I've ever worked with and I've worked with many. Pleasantly surprised that Yelp worked for more than just restaurants.

I cannot recommend Josh and his team highly enough!!! This was our fourth house, and we've always…read moreconsidered ourselves pretty lucky with lenders, but I had no idea how great a lender could be. Josh is SOOOO responsive and prompt. He is courteous, friendly, immensely knowledgeable and patient. I had lots of questions and we took a few swings before we found the perfect fit- but Josh never showed anything but absolute eagerness to help. Our closing was unbelievably smooth. Josh reached out every few days just to assure me that everything was moving along nicely and he didn't need anything from me- but was there if I had any questions for him. He did everything he could to lock in the lowest rate possible for me. With a purchase as large as a home, you should, of course, shop around. Make sure Josh is one of those calls... probably the last one, because you won't want to keep looking after that. Thank you, Josh and Team!!!

Josh and his team Klaudija and Stephanie did an outstanding job getting us a refinancing loan on…read moreour house They were extremely professional, extremely courteous and extremely knowledgeable They were always there for you when you had a question and called you back immediately when you left them a message Everything went like clockwork and was fantastically organized We consider ourselves extremely lucky that we found a team like that We had been shopping around for a mortgage company for some time and nobody was nearly as courteous and professional as they were I can really highly recommend Josh and his team When you need a mortgage I can only give them five stars because that is the highest I can give them but if I could, I would give them six or seven stars

Outstanding customer service, insanely good. Answering emails at 10PM at night even on the…read moreweekends! Extremely knowledgeable and professional, the best of the best in the industry. Easy to communicate with, very pleasant and down to earth. Came highly recommended and still blew me away. Helped with purchasing the new house, recommended a closing company which the buyer of the old house used. 2 transactions can be double the stress. Jessica's assistance was instrumental in getting us over the finish line, especially considering how incompetent my real estate agent was. LoanDepot is superb to deal with as well, excellent website, both during the application and funding as well as for making payments. Would not use or recommend anyone else for RE financing needs in AZ.

Jessica was absolutely amazing! My husband and I were searching for an experience loan officer to…read morehelp us buy a 2nd home. We googled for the top loan officers and ran by Jessica Moats information. She had many years of experience plus she looked friendly in her photos, so we gave her a call. Since day one Jessica helped answer all of our questions. She advised us to do a couple things different and it worked out for the best. It helped with our interest rate! I can't thank Jessica enough for her professionalism, kindness, and always responding back to us promptly. We were able to complete the process within 4 weeks... Thank you, thank you Jessica. I will highly recommend you to anyone....and I know if we ever need a mortgage loan officer again it would be You! We are loving our new home!

Gloria worked so hard to get our loan processed and finished on time. We did move in when we hoped…read moreto with all paper work filed and recorded. It is one thing to find a house you like in your price range it is a whole new step to get the loan figured out. Gloria explained ever step and pushed to meet the time line.

From the owner: Personal commitment to professional excellence, coupled with a strong desire to help others, is the…read morecommon thread among the Loan Officers at NOVA. We often hear that the experiences that our clients have working with NOVA are far superior to those encountered at other lending institutions. We're proud of that difference, and of the long lasting relationships we have forged with our clients, their friends and their families!

Credit unions are so much better than banks, and Hughes Federal Credit Union is the cream of the…read morecrop. Professionalism, courtesy, helpful folks...

I took in a $20 bill asking to buy two rolls of quarters. After multiple failed attempts to pull up…read moremy shared branching account, I was informed I could not use the cash I brought in to buy the quarters for the washing machine because she could not verify that I had an account at another organization. Cash. Two rolls of quarters. Cash in hand.

My wife and I financed our new home through Nova Home Loans. They worked through the challenges of…read morefunding a retired couple with assets but reduced income. Thank you to the incredible Joplin Team, we got a super home in Oro Valley.

From the owner: The Joplin Team is led by Hannah who joined NOVA Home Loans as a Loan Officer in 2005 and has found…read moresuccess through her personal, compassionate, and committed approach to mortgage banking. She takes great care to assist her clients in defining their wants and needs and strives to stay abreast of new guidelines and program offerings to educate all borrowers as to their best loan options. She is truly passionate about helping her clients reach their financial goals. She feels that communication is the single most important tool in a loan transaction because most consumers are unfamiliar with the loan process. She is fastidious about providing progress updates to all parties involved in the transaction.

Working with Brogan Kemmerly and his team was a very positive experience. Speaking with him and his…read moreteam, you couldn't help but get the feeling that you were in good, strong, truth-worthy hands. As a returning customer to NOVA, we were given rates that blew the other guys out of the water! Having people like Brogan and his team to walk us through the refinance experience is about as good as one could ask for. Maybe I don't have the experience with lots of others out there, but these people have set such a high bar that I don't know that I'd ever want to trade that in. In these times of COVID, so much of what was needed could be provided online and when we needed a notary service for the marathon signing session, they were able to provide one to come to our home with the proper precautions taken. Promptness. Knowledge. Efficiency. A good deal. What more can you ask for?

Brogan Kemmerly and team have been outstanding! They have all made the process of buying my new…read morehome a breeze and I want to say "Thank you" from the bottom of my heart. I would suggest this company to anyone who wants a professional and friendly loan company.

Thank you, The Polder Group and Cross Country Mortgage!! My refinance went through without a…read morehitch!' It was a real life Love It or List It nightmare that Leah Variano calmly walked me through, to refinance my mortgage and cover a bunch of emergency renovation loans I had to take out. Now I LOVE my house and won't be listing! Shawn Levine was great through the whole process, especially when title was wringing their hands and saying it wouldn't close in time. Thanks you two!! Hey, Derrick Polder! Keep your eyes on those two! A couple of stars doing you proud!

Loved working with the Polder Group! They just helped my mom refinance her home in Ohio. Shawn was…read moreamazing in helping her every step of the way.