Ellen is not only highly professional, but also genuinely warm and kind. She never pressured us into making any decisions, which made the entire process feel comfortable and stress-free. Instead, she guided us every step of the way through our home-buying journey. She consistently recommended homes that truly matched our needs and always provided thoughtful, honest insights on every property we visited. Her professional opinions gave us confidence in making the right choice. I would highly recommend Ellen to anyone who is still searching for their dream home--you'll be in great hands. read more

We couldn't have asked for a better guide through the home-buying journey as first-time buyers. Ellen not only helped us find a move-in ready home in a neighborhood we adore, but she also skillfully negotiated with the seller to secure the property below the asking price--something we never imagined possible in the competitive Bay Area market. Ellen consistently went above and beyond, offering support and insight that made navigating the emotional highs and lows of the process much easier. Her presence, kindness, and encouragement throughout were invaluable. We highly recommend Ellen to anyone looking for a truly exceptional real estate agent. read more

Ellen was recommended to us by friends, and we had a great experience with her! As first time home buyers, the process was daunting to us and we had many questions every step of the way. Ellen was responsive and explained everything well, which helped put us at ease. She is so knowledgeable about the home buying process, as well as the housing market, and always took the time to share her knowledge with us. When it came time to making offers and getting things done on a tight timeline, Ellen made sure to keep us in the loop and communicated what we needed to do ahead of time. Ellen is so personable and thoughtful. We felt like she had our best interest at heart, which was really important to us. It was a pleasure working with Ellen and we would definitely recommend her! read more

What a wonderful experience shopping for our new home with Ellen! As every buyer here in the Bay Area, you are continuously disappointed bid after bid but Ellen was very empathetic, patient, knowledgeable about the market and understanding throughout the entire process. We are so lucky and grateful that Ellen guided us through our house hunting journey and buying process of our new home. Thank you so much Ellen! read more

This was the third time Ellen helped me with buying/selling homes! She is awesome! Knowledgeable, well-connected, and grounded. She has a wonderful personality, is kind, and responsive. Ellen made these transitions so smooth for me and my partner. I highly recommend working with her. read more

Ellen is a lifesaver!!! Me and my husband are first time home buyer and she goes through all the details with us! She answers our questions super fast and even offers to help more than what we ask for!! She is definitely not only an agent but also a friend!! We are really lucky to have her helping us to get our first house in this crazy market!!! read more

Ellen Hui is simply the best!!! Since we're working with a scale of 5 stars, that will have to do, but she deserves so.many.more. We are first time homeowners and had no idea about anything. We weren't sure about schools - and our boy is just starting K. She knows so much about the schools through the tunnel, each little pocket. We weren't sure where we wanted to be. We weren't sure how much we wanted to spend. She was so patient with us and really took the time to get to know us, our personalities, our fears, our wants, short and long term. And then she helped us hone in on our top priorities. She is incredibly insightful, EQ off the charts. She has the eye of the tiger and is a fantastic negotiator. She got us our place for $5k over asking with contingency for an updated inspection. She has connections like no other. We were originally working with Wells Fargo. She set us up with her loan ppl. So much better! They were responsive, super nice, the numbers were so much clearer and got us closed in 18 days. She set us up with her painters of choice-they came the night we closed so we could move-in 48hrs later. She hooked us up with her carpet cleaners-they cleaned the day before we moved in. She is so knowledgeable about every aspect of the process. She is also SO NICE!! Down to earth, funny, gentle but firm. I KNOW we would not have bought a home without Ellen. When the time comes for house #2, Ellen will be right there with us! read more

Ellen made selling our condo as easy and seamless as possible. Within one week of hiring her, she had organized and managed projects needed to get the home ready for listing. We never had to physically be there, because she took care of everything for us, and made sure we got the best deals on painting, staging, etc. Once listed, she did a great job marketing and promoting our home, especially during these challenging COVID times. She ultimately got us multiple offers, over-asking, with excellent terms. We could not have been more happy with our decision to hire her, and would recommend her to anyone looking for a great listing agent, who makes the process so easy for her clients. read more

Ellen is a wonderful agent. She helped me buy a house four years ago and just helped sell it last month. When we purchased the home she walked us through every step as first time homebuyers. She made sure that our bid stood out among the rest and advised us so well along the way, answering all of my many questions and providing perspective and reassurance. She was even more fantastic this time around in the selling process. We weren't living at the property and she took the lead in determining what needed to be done to get the house in shape to sell. She found the gardener and cleaner and painter, etc. to use and made all the appointments for us. She really could not have done anything better to make it a low-stress process for us and we are so grateful. We ended up with multiple over-asking offers with exceptional terms. As long as we are buying or selling property in the Bay Area, we will be calling on Ellen to help us! One more thing: Over the years whenever I was curious about a house she made time to come show it to me. She's awesome and I couldn't recommend her more. read more

Ellen just helped me sell my condo in San Ramon. I live in Texas, and being a control enthusiast (smile), and living so far away made it a very stressful process for me. Ellen was there the whole way, making sure all of the appointments for upgrades, repairs, cleaning, and staging were done in a very timely and professional manner. I was absolutely blown away by how amazing the property looked when the staging was all done, and the listing was posted. I checked Zillow every day and my listing outperformed all others in the area the entire time it was available. She answered all of my anxiety-laden text messages and was always very positive, and encouraging. I'd absolutely recommend Ellen for anyone in the Bay Area looking to buy or sell. read more

We were looking for buying our first home. Met Ellen, impressed with her from the first meeting. She listened to us carefully and with patience, understood what we were exactly looking, and included us on her system to be notified by homes for our specific needs. Of course, we had a lot of questions from the process to other details. She answered them all, provided all the options we had, and made sure we know what exactly we are doing. She scheduled tours right away whenever was available for us. We found a home real quick and got our first offer accepted, even there was another offer. Her expertise in this field and knowledge in the area got us a home with a peace of mind, within our budget and even negotiated the asking price. I cannot be happier and if it was not for Ellen, we would have not gotten our offer accepted nor could have found a home even until now. If you are looking to buy a home, do not hesitate and call her right now. read more

Ellen Hui was an absolute pleasure to work with! She went into quick action with our time sensitive, contingent purchase. She was so easy to communicate with and had endless patience in explaining complicated real estate transaction details. We really appreciated her working seamlessly with our selling real estate agent as well as the loan officer. Our home purchase came together because of Ellen's attention to detail, responsiveness, and passion for her work. Couldn't recommend her more. Thank you again, Ellen! read more

Ellen was recommended to us by a family member and she was fantastic from start to finish. She was a calm and collected presence throughout one of the most stressful periods of our life and simplified the home buying process. As our buyers agent, we trusted her to not only always provide us with her honest, expert opinion but also to advocate and fight for us every step of the way. She was not only responsive, efficient, and tenacious, but, more importantly, we always felt comfortable that she also had our best interests at heart. Best agent we've worked with by far. read more

Ellen is heaven sent! We would have never made it through to enjoy our new home without her help and experience throughout our search and buying process. I was almost at the end of my second pregnancy during our home search. We were thankful that Ellen was accommodating with our family. She would proactively preview and video potential properties and send us the Flip video file to view. If it looked good we would immediately meet her at the home. She understood the market and the importance of urgency.. good properties go fast. This worked perfectly for us since we didn't live close by and I had a toddler in tow making appointments challenging. In addition to being a good listener she is a great communicator utilizing all technologies like email and text. I highly recommend her to anyone looking for a home in the East Bay and Lomarinda/WC area. read more

Ellen gently guided me towards the next chapter of my life with care, kindness and laugher. As a first time home buyer in the crazy Bay Area market, I didn't know what to expect or how to manage it all. Ellen is practical and straightforward. She cares about your present and future. She wants the best for you. Honestly, I couldn't have had a better experience. read more

If there was an option for 10 stars, she deserves them all! Ellen helped me get into my first home on a single income and she really knows the business. It seemed impossible to imagine buying a home anywhere let alone the bay area and she made it happen. Ellen will hold your hand through the entire process, answer any questions you have and she would even send me listings at night. I can't say enough about how easy she is to work with and how dedicated she is to her clients. If you are looking to purchase a home, you have my 100% guarantee that this is the person you need to call. Trust me, she is the best of the best and can work with people in any financial situation. **********There's my 10 stars for the best realtor I could ask for! If you want someone highly knowledgeable, dedicated, compassionate and proactive, give her a call right away! read more

Ellen is a PHENOMENAL agent! She just helped me sell my San Ramon condo where I'd been living for 15 years. Through her meticulous attention to detail and explanation of what's needed to sell for top dollar in this market, within 77 hours of listing we were under contract with an all-cash buyer with a short close and a price far above asking. She's super dedicated and responds at all hours of the day or night to even minor questions. I really really hope to be able to work with her again soon!! read more

We can't sing her praises loud enough. Ellen was essential in helping my husband and I sell our condo in Oakland. She is so genuine, has such a positive attitude, very thorough, highly organized, excellent communicator, very accessible, and she went over and beyond for us. During the whole process and in hind sight, we felt so comforted and confident and we know this was because we had Ellen in our corner. On our moving day, one of the movers had dented the door and Ellen took care of it while we were gone. Truly a gem, hire her. read more

Have been searching for property in the 510 for a while. Ellen never responding back to our initial texts in Jan 2017. Figured we give her another attempt to win our business. Texted her, and she immediately replied this time. Signs were good! However, then wanted to get her opinion on a certain property. Days went by....weeks....and so sent her another text. She replied that she doesnt like that side of "Oakland". Honey, I didnt ask you if you liked it or not. Just get on your MLS and get me a some information so we can go look at it. Actually, never mind. We're in early escrow with another agent. Big mistake....BIG read more

We really appreciated all of Ellen's advice, hard work, and patience in helping us buy a home. She really made the process an easy and pleasant experience for first time buyers like ourselves, which I can imagine how difficult it was with of our indecisiveness with such a big purchase. At all points of the process Ellen really showed that she cared more about if were comfortable with the decision rather than selling us on it, and that really meant so much to us. We are really glad that we were able to work with her in finding our home and would highly recommend her to anyone who is looking to purchase a house. She is awesome! read more

Excellent and amazing representation! Nothing more should really need to be said. Ellen is as knowledgeable and professional as any realtor I've met. This is the fifth house my wife and I have purchased and fourth sold. (Ellen was our realtor on the fifth purchase). NEVER have we been more comforted and assured than with her. Fortunately (and unfortunately) we found a house and began our transaction at the onset of COVID-19. Ellen's guidance throughout the process was much needed and appreciated. Every step of the way was explained in a detailed way. Having her as a liaison between the sellers and our mortgage representation made the process smooth. Due to COVID, we hit several delays. She was in constant communication and persistent, comforting us along the way. Her knowledge of the contract is unmatched. She stated early that her main priority financially was to protect our deposit. She did. As a person, warmth, friendly and fun come natural to her. Her expertise in the East Bay is amazing. If you're in the market, she's a can't miss. I send her to you with the highest of recommendations. You'll be in great hands. Happy buying (or selling). Thank you Ellen. Peace! read more

Ellen is excellent! I met Ellen in Oct 2017, when I approached another real estate agent for a Concord condo that I was interested in buying. Since that agent was representing the seller, I was introduced to Ellen to represent me - the buyer. Ellen worked with me very patiently to my numerous daily questions, paying attention to every single detail, highly responsive by email and text messages, coordinating with the seller's realtor, and making the entire process extremely smooth for me. There were several back & forth interactions and negotiations between me and the seller on price, inspection results, plan to fix issues, adjusted price after fixes, getting things fixed, working with the title company and my lender, etc. Ellen managed all of it like a pro and with a smile. As a real estate investor, I am lucky to have found Ellen as my go-to real estate consultant for all my real-estate transactions going forward. She deserves more than 5 Yelp stars. read more

I rarely write a review on Yelp, but I felt compelled to write one for our wonderful realtor, Ellen. She assisted us with both a sale and purchase. She is extremely knowledgeable about the market, and I believe she helped us get the best offer possible for our sale. We appreciated how responsive Ellen was to all our communications. Whether it was through text, email, or phone, she was always there to answer all of our questions big or small. Ellen made it possible for us to purchase a home in a very difficult market. We trusted her instincts and she came through! She worked hard to get us a credit when problems surfaced during our negotiations. Ellen helped to keep us on track for a 28 day escrow. When it seemed that things were taking too long, she personally contacted our lender or the listing agent. She always had our best interest in mind. Ellen is attentive, hard-working and goes above and beyond what is expected of a realtor. She helped us find contractors, painters, housecleaners, and more. She even volunteered to meet with contractors after the purchase of our house because she knew we were busy at work. She is professional, honest, and dedicated to her clients. I highly recommend Ellen to anyone looking to buy or sell their home. She's the best! read more

When we were in the market to purchase our next home, we knew Ellen was the one to call. This is our second purchase with her. She is an expert in both the area she covers as well as the home buying process. She's always accessible, regardless of the time of day. And she's patient to answer any question you might have. Most importantly, she has our utmost trust as we know she's working for our (her client's) best interest. I would recommend Ellen, without a doubt, and we'll be sure to call upon her if the need arises in the future! read more

Buying a new home is no small feat, and doing it in the Bay Area is its own special brand of crazy, but what cannot be overlooked is everything that our realtor, Ellen Hui, brought to the process. She's an amazing listener and heard both what we said and what we didn't say when it came to what we were looking for in a house. But more than just finding the right place is everything that comes afterwards. I honestly don't know if we would be in this amazing house right now without her. Ellen did everything in her power (despite a subpar lending officer who missed key dates and details) to make sure we everything happened on time. She kept us in the loop the entire time, and let us know what she needed from us, and also when other partners (see lending officer note above) weren't doing their part and what steps she was taking to keep that ball rolling. This is our second time working with Ellen. Ten years ago (after leaving another agent who was inattentive to our needs at best), Ellen helped us go from apartment life to a small home with a huge yard, in a cute neighborhood, at our price point - in the Bay Area. And now she's done it again and helped our, now larger family, into a wonderful home and neighborhood. My advice: choose Ellen. read more

Look no further! Ellen is incredible and defines what the perfect real estate consultant is and should be! Ellen is extremely knowledgeable, trustworthy, reliable, and most importantly takes the time to understand your real estate needs in order to help you find that dream home as well as help sell your existing properties. Ellen is very responsive and always goes the extra mile to serve her clients' best interest. I would absolutely recommend Ellen's services and promise you will be happy and completely satisfied!! read more

Ellen is an AMAZING realtor! She is BEYOND patient and so supportive. When my previous realtor went out for maternity leave, I was concerned, but Ellen came in and worked her butt off. After I backed out of a second deal, my friend said, "I can't believe Ellen is even speaking to you!" But yes, she continued to speak to me, managed my anxiety, and now I'm in a home that I really love. Ellen is very knowledgeable about the Bay Area market, and was always willing to answer my questions. She really had my back, and wouldn't sell me anything that didn't meet her excellent standards. read more

We were very happy with Ellen's services. She is knowledgeable and professional. Ellen sold our house with expertise and efficiency. We felt totally stress-free and relaxed in her hands. She knows the market. We highly recommend her. read more

The housing market can be very confusing at times but Ellen Hui with Red Oak Realty made everything very easy and straight forward. This is actually the second condo purchase for me and both times, Ellen was able to communicate with me the entire process. She took the time to keep me updated and is very responsive to emails. She does a really good job of catering to your time and is very flexible. I will continue to refer Ellen Hui to my friends and family. She has already helped a few friends, my brother and my sister get their condos and everyone is extremely pleased with her services. read more

Thank you so much for all of your help throughout the home purchasing process. You educated us and were patient with us. We will never forget that. You are a great agent! Thanks again! read more

Ellen helped with a condo purchase 8 years ago and when I upgraded to a house she was the first person I contacted to help me find a place. When I move again she will once again be my first choice for an agent. This is due to a few reasons: 1) Prompt replies: While going through Escrow Ellen responds to everything that needs attention extremely fast even when it is far after business hours. This really helps with first time buyers who are unsure on parts of the process. 2) A great advocate: When the bank was dragging their feet on out most recent purchase Ellen called them daily to see what was taking so long. If it was not for that our 30 day escrow could have easily turned into a 45 or 60 day escrow. 3) Low Pressure: When looking at open houses agents will quite often be a bit too pushy with their business cards and this again can scare off or be intimidating to first time buyers. I have never felt this pressure while looking at Ellen and in fact she has always been good about showing me listings when I am not ready to buy just so that I can get a feel for the market. Because of this I will not only go back to Red Oak and Ellen on future purchases but I have also recommended her to friends who have similar impressions and they became repeat customers. read more

Ellen was recommended by another local agent and did a terrific job helping my family find a home in the Bay Area. With crazy prices in the Easy Bay, she helped us narrow the search and hone in on a winning strategy in a incredibly competitive market. The details? She's honest, reasonable, knowledgeable of the market and the region, smart and attentive. She got what we were looking for, offered us smart options and didn't waste our time. And she fought like a dog to get our deal done from executing the offer to maneuvering through a bad appraisal to getting the deal closed. We're homeowners today due to her effort. Can't thank her enough. I would recommend her without hesitation and would work with her again in a heartbeat. read more

Just got my dream house in Lafayette and can't recommend Ellen highly enough!!! She was recommended to me from a friend who recently won a house with her as their agent. We were nervous movers from Oakland, and Ellen was extremely knowledgable about the schools, the neighborhoods and the culture of LaMorinda. She's originally from Albany and knows the East Bay like the back of her hand. She knows all the agents and is very well liked. She's thorough, fast-to-respond and de-escalates all drama. She gets the job done and makes the process as painless as possible. After signing all of our closing documents, she personally drove the papers to the title company. She's trustworthy and positive. If we ever sold our home, I wouldn't hesitate to use Ellen as a listing agent. Absolutely loved her!!! read more

I recently went to see a listing in Oakland and Ms. Hui was the Realtor. I was never acknowledged by her, or offered a spec sheet. I was dismissed at first glace. Having worked with my own Realtor to sell my house, who was at all times professional, dismissing someone at a glace is far from it. The house had several charming features, but she was not one of them. read more

Ellen is fantastic! She helped me score a house when the market was crazy 7 years ago and now has helped us again by selling our house for well over asking. She is incredibly easy to work with, very knowledgeable, eases the stress of it all, and responds quickly via emails, text, or phone calls. What made our sale even more difficult was that I had just delivered triplets, had a 2 year old toddler already, and was moving cross country. She took care of everything for me after moving. She arranged for cleaners, inspections, everything... We so appreciate her help and support. I would not hesitate to recommend her. read more

Ellen is wonderful! She is extremely knowledgeable about the market and financing options and was more than patient with helping try to find us the perfect home. She took the time to understand what we wanted and spent countless hours looking at houses with and without us in order find us just the right place. Plus! Ellen was great with our young son who often needed entertainment while we looked at houses. Ellen is the best! read more

Ellen is a homebuyer's dream representative. We could have chosen anyone to work with, but we chose Ellen (based on numerous referrals and my own review of her background). In the over saturated business of real estate and its agents, it has become increasingly difficult to find an agent who truly has your best interests in mind versus their own selfish economic gains. Ellen helped me and my wife with our first home purchase. As a first time home buyer (and all those who has been there and through the process knows), it's not an easy task. Ellen made the entire process calm, easy, and professional. Above all else, she kept us informed, giving us "honest and real" advice and opinions. She walked with us every step from providing realistic and great listings, attending open houses (with and for us when we could not), and helped with the close of escrow. Sure, you might say that it's an agent's job to do all of this, but let's be honest, it's an ultra competitive market and your agent likely has multiple clients all wanting their undivided attention (which you won't likely receive). With Ellen, we got personal service and her experience, relationships with other agents, and her attention to details made the difference. Don't just take my word, read the many outstanding reviews she rightfully deserved and earned. The biggest compliment anyone can receive is a referral. I have referred Ellen to all of my friends and collegues who are in the market to purchase a home in the greater San Francisco Bay area. Thanks again, Ellen. read more

I just completed my 3rd transaction with Ellen. She helped my buy a short-sale. She sold my home. She helped my buy a double-flip. Not only that, she's helped a good friend buy a first home and sell a home remotely, from across the country. Ellen knows real estate inside and out. No one works harder than she does. Ellen is on top of every little detail, from the listing, to the professional photos, to the inspections to the title recording. Ellen works tirelessly for her clients. She is always available and responsive--even when she was on vacation! She didn't miss a detail and worked hard to secure our best interest. Buying and selling a home is one of the most stressful life events, but having Ellen handling the transactions made them go smoother. I can't recommend her highly enough. I've worked with other realtors in the past but I've never received the caliber of service, knowledge, thoroughness and genuine care that I did from Ellen. She understands it is more than a business transaction--it is finding a family home to raise our children safely--where we hope to live for decades. I can say with confidence that Ellen is truly the best realtor in the area. I will recommend her to anyone I know who is buying or selling a home! read more

Home buying experience in Bay Area is incredibly competitive and can get frustrating so having a great realtor becomes essential. Ellen tirelessly worked with us for over a year helping us to find our home and today I can honestly say that without Ellen our dream of homeownership would not have come to fruition. Not only is she experienced and knowledgeable about the market but she is also very dedicated, patient, creative and resilient. She is easy to work with, she genuinely listens to her clients' needs and cares about their wants and does not rest until she delivers. In the process, she was always reachable and responsive, very accommodating to our schedule and had great sense of urgency which I find essential in real estate business, especially in this market. There were times when we were ready to give up on our dream but Ellen continued to work hard, stay positive and encourage us. She has great understanding of the market which made our offers competitive and once we were under contract, she made the process smooth and efficient, making sure that every detail is taken care of, all the way until we had our keys. Ellen is truly heaven sent, I cannot imagine working with anyone one else in our future real estate transactions. read more