Nicole is the Gold Standard of real estate transactions. She is keenly aware of current market conditions, and knows the diverse situations in the North Bay, East Bay and beyond. I recently sold a property in Benicia and the entire process with Nicole was stellar. In addition to her sharp wisdom, she is a delightful, competent person. She calls and communicates in a timely manner and coordinates diligently with all necessary partners in the transaction. Nicole is your person if you are looking for an enjoyable and successful buying or selling experience. read more

We have worked with Nicole to buy our first house, sell our first house and buy our next house. She has been amazing every time. She is highly available, incredibly knowledgeable, not pushy, quick with updates. And she's really good at what she does! She's helped us save money on numerous fronts. She knows the Benicia area very well, but also did amazing when we sprung Oakley/Brentwood on her. She's also very well connected in her industry and with financing partners. We have recommended her many times and anyone else that worked with her reported the same great service. She's the best! read more

Nicole is the pro of real estate pros. We were lucky to find her when inquiring about a property that was being swooped up as we began our search. As someone who worked in real estate many years ago, I'm hypersensitive to the lions den arena when dealing with agents and sellers in an aggressive market. I was immediately put at ease with Nicole's straight shooting style and her quickness to help us secure some showings of properties we were interested in viewing, while also providing context along the way. She was informative, well-versed and a breath of fresh air in a market filled with aggressive and hungry salespeople. As we moved to make offers on various properties, she navigated us throughout the process, informing us of the competitive landscape and making it seamless to complete everything quickly. We were fortunate to have found her, as we found a house extremely fast that met all of our requirements, in the area we wanted, and within the price range we were aiming for. She navigated the entire escrow process and coordinated between our loan company and the seller so that nothing was missed whatsoever. Even when the process was complete, she made sure things went smooth as we moved in and were happy with how everything turned out. Her combination of experience, candor and professional demeanor are a rarity in this industry, and she has clients for life now in us. You'd be foolish to not consult with her first if you're looking to buy or sell in the Bay Area. read more

Ms. Russell was an angel in helping me through the process of selling my home in Benicia. She is truly an expert in all aspects of being your listing agent. Some of her shining and stellar attributes are her knowledge of real estate in the East Bay, she is extremely competent in market trends and can answer any and all questions you might have. She is extremely punctual and prompt in returning calls. She seems to have a vast network of realtors that she collaborates with. She also has a crew of workers who are dependable, reliable and do outstanding work in getting your house ready for sale. However, her very best skills are her warm friendly personality. Three weeks after the sale, she still promptly returns my emails. She made this easy and friendly. I cannot recommend her enough! Nicole has 36 reviews ... ALL 5 stars! That speaks for itself. Thank you Nicole! read more

Nicole was excellent to work with! We were first time buyers; she was patient, thorough, and realistic with us, gave us great practical advice, and provided us with excellent recommendations for mortgage and insurance contacts. Most importantly, Nicole is trustworthy. We truly felt she had our best interest at heart. She is also a friendly and pleasant person to work with, and really made us feel at ease and comfortable to ask all our questions. We can't recommend her enough and wouldn't hesitate to work with her again in the future. read more

My girlfriend and I just happened to find Nicole through Redfin in 2018. We were looking for our first home and Nicole helped guide us to our first property in December 2020. Nicole was always able to answer any questions (often times stupid questions) in a reasonable time and was never condescending like we have experienced from other realtors. With Nicole's experience in the industry she was able to seamlessly guide us through the overwhelming process of being a first time home buyer. From the beginning, she would always make herself available for viewing properties and there were quite a few times she was able to meet at properties the same day we requested. Even after taking a break from looking at homes, Nicole didn't skip a beat when we were ready to start looking again. Unfortunately, our home search took us into the time of COVID. That added another challenge to viewing properties. Nicole adapted to the changes very well and we always felt safe with the precautions she took. Ultimately, we were able to close on our first home December 1, 2020. What a way to end such a strange year. We consider ourself extremely fortunate to have been able to work with Nicole. We would have been seriously lost without her. Whenever anyone asks for recommendations, my girlfriend and I will always back Nicole. While working with her, we even recommended her to a family friend who also had a great experience purchasing a home through Nicole. read more

Nicole was instrumental in helping me purchase my first home. She was patient and answered all my questions and was there as a sounding board for decision making. She was always making sure my interests were protected and I was successfully able to close on a lovely home. I highly recommend Nicole to any one looking to buy in Contra Costa County! read more

What we love about Nicole is her ability to make us feel like we were her only client. Not in a negative way, of course. She was highly attentive, intelligent and effective. Dealing with my personality, and my husband's, was a task, I am sure, but Nicole is incredibly in-tune with the bay area market, and consistently gave great advice. Purchasing a home can be stressful, but we never felt neglected or unimportant. She is also highly personable with an engaging personality. It is a pleasure to write this letter to thank you for all your hard work that you do! read more

Nicole is absolutely amazing! She was always responsive, available and able to find us our dream home. We started working with Nicole in August and were moved into our new home at the end of September. An absolute pleasure to work with! Highly recommend working with Nicole to purchase your forever home!! read more

Five Stars Plus! is the level of service you will receive when working with Nicole Russell with Re/Max Gold. Nicole operates her business with the highest standards of integrity and has earned the trust and respect from her clients and industry peers alike. Nicole's attention to detail and impeccable negotiating skills assures her clients a successful Buying / Selling experience. The sale or purchase of a home is likely the largest financial transaction you make and I believe it is critical to choose someone with the necessary skills and market knowledge to achieve the results you want. Nicole Russell is truly 5 Stars Plus! read more

I did some research online before choosing Nicole. She turned out to be even better than expected. As a first-time home seller, I was a bit trepidatious about the whole process. But Nicole was absolutely stellar. Great communication. She was always there when I needed her (even on nights and weekends). And when I didn't need to be involved she simply handled things quietly on her end. She was able to sell my house within a couple days of listing and even got well over my asking price. My whole experience was low-pressure and stress-free. I'm still in shock over how smooth the whole process went. I could not have asked for a better agent. read more

My husband and I had worked with a few realtors prior to working with Nicole and it was horrible - having never purchased a home before, we found the buying experience extremely jarring and stressful... That is, until we found Nicole Russell. Nicole lives in the area that we wanted to move to, she was extremely knowledgeable, and helped us navigate the entire process from the beginning to closing. She showed us many homes/condos that met our criteria. The first bid we put in on a home, she jumped on the phone with us and walked us through the entire contract and what everything meant in layman's terms; I cannot express how helpful this was given we'd never seen a document like that before. She was awesome and explained each step along the way! If you are looking for a realtor that is trustworthy, knowledgeable, and communicative -- who isn't going to pressure you -- we highly recommend Nicole Russell at RE/MAX Gold! read more

Wow! Where to begin? Nicole helped my partner and I buy our first home and we could not be happier. She made the process extremely seamless and easy for us even though I was living out of the country at the time. She is so kind and helpful. Always a phone call or email away. She made the whole experience feel very personal and not like we were just her clients. I can tell that she puts her heart into her work and takes finding people their homes very personally. We loved working with her so much that we recommended her to our best friends and she helped them find their first home too! Therefore, we obviously highly recommend working with Nicole to anyone else as well. read more

It was awesome having the pleasure to work with nicole, this was mine and my husbands first time buying a home. Initially going into buying a house I was nervous and overwhelmed, but nicole made the process easy and smooth. She answered all our questions and explained everything in detail throughout the process. She was very quick to respond to emails or phone calls and text messages which I appreciated a lot as I had a lot of questions. We are so excited to officially be home owners now and I am grateful for nicole and all she has done, holding our hands the whole way through, a little sad that the buying process is over as nicole is an all around nice person, it didn't even feel like we were buying a house, but more like making a new friend. Thank you again nicole for everything. From the Fineman Family. read more

Fabulous woman- so nice and low key! No pressure to buy and she was willing to look at as many houses as we needed to find us the right one. When she had to go out of town she even had someone lined up to take us to see houses so her trip wouldn't hamper our house hunt. I could not recommend her enough. read more

Nicole was great to work with. She was very knowledgeable about the area and was very quick to answer our questions. I felt like I was in great hands throughout the whole process. She even gave us a thank you card and gift certificate after we had moved in! read more

Nicole made our first-time homebuyer dreams come true, seamlessly! We closed during the busy winter holiday season and the timing was a bit stressful, but she guided us through every step of the escrow process. If you are looking for a realtor who is a genuine person, low pressure and will have your best interests in mind, Nicole is the perfect person to work with. She has a calming presence and really knows real estate well. We were referred to her by our mortgage lender who said "Nicole gets her offers accepted" in this competitive market, and that's what we experienced competing with multiple offers. Thanks Nicole! read more

Nicole is as good as it gets. She is very diligent and a great communicator. She is honest and open, but does not push her opinions too strongly, just enough. We have used Nicole to both buy and then sell our home. We couldn't be happier! If you want a dedicated Realtor, who makes you feel like her top priority and gets the job done well, Nicole at Remax is your person. read more

As a mortgage professional, I have the opportunity to interact daily with many Realtors. Nicole is without question, one of the top professionals that I have had the occasion to work with over many years. She is without question, professional, ethical and always is looking for the best solution for her clients. Never hesitating to go out of her way to make sure transactions go smoothly and that her clients have an exquisite experience every time. read more

Nicole is the best of the best. Knowledgeable, professional, patient, responsive, and fun to work with! I worked with her for about two years, looking at dozens of properties throughout Oakland, Vallejo, and Napa, and I was consistently impressed by her knowledge of the entire Bay Area and years of experience with the varied real estate markets within it. I looked at many properties that turned out to be dead ends, and she was always generous with her time and never made me feel like I was asking too much of her by looking at yet another sale. Thanks to Nicole's coaching, the last offer I put in was so compelling that the seller canceled all other showings and we went into contract shortly thereafter. During the closing process, Nicole was super involved and went above and beyond to make the process as painless as possible. Will definitely stick with Nicole for all future real estate ventures in the Bay Area! I've recommended her to two good friends and would trust her with anyone close to me. read more

Nicole helped me and my husband buy a home in a very tight seller's market. She was an absolute pleasure to work with and always extremely gracious, professional, and responsive to all our questions and concerns. Not only did we find a home very quickly, but we found one that we really love and are super excited about! If it's wasn't for Nicole, I'm not sure we would have been able to buy the home we wanted. This is because she carefully paid attention to some very critical details. She always took the time to make sure we understood all the "fine print" involved in purchasing a home as well. I would enthusiastically recommend Nicole to anyone considering buying or selling as home, as she helped make our dreams come true! read more

Nicole was a pleasure to work with and got us into our dream waterfront townhouse. She was super responsive, even when I felt like we were texting her with a million questions (we were first time home buyers so we had a lot to learn). She was spot on with all of her analyses of prices and when to offer what. She was very patient and supportive, even when family politics were a lot to navigate for us :) I'm so glad we found her and would recommend her in a heartbeat! read more

Nicole truly went the EXTRA MILES to help me find the perfect home totally within my guidelines. She is honest, respectful, friendly, professional and easy to talk with. She is not pushy nor is she aloof. Nicole knows her business and shares her knowledge. She gives sound advice when you ask for it. Nicole is the kind of person you would want to live next door to and have as a best friend or better yet...a relative! I can't say enough wonderful things about her. I have the perfect home for myself, thanks to Nicole. I recommend her above all others! I would give her 10 stars if it were possible. read more

Nicole was literally an answer to prayer. I needed a knowledgeable, responsive, masterful agent that could negotiate the highest price in the shortest amount of time. From day one of signing the Purchase Agreement she orchestrated service providers to assist in getting the home to list on the open market. She kept me informed and educated me every step of the way with her positive, get-it-done attitude. Her creative skills delivered in a timely manner and we were able to close in 26 days! It was a pleasure working with Nicole and I highly recommend her services. read more

With her experience as a realtor for over 15 years, Nicole knows how to handle the intricacies of buying and selling a house. She will guide you through every step of the way to get you to sell/buy your home and ensure a smooth process. Having Nicole on your side takes the stree out of buying and selling a home. read more

Nicole assisted my husband and I during our divorce in selling our home. She kept both of us updated during the entire process. She invested a lot of hours and never made us feel like we were an imposition to her and I knew she was doing double the work. As someone who has never had to deal with selling a home on my own, Nicole was very patient and completely explained the entire process to me. I would recommend Nicole as an agent. read more

We couldn't be more pleased with our home buying experience with Nicole. We have been involved in many real estate transactions in the past, and Nicole is by far one of the best agents we've ever had. She is attentive, responsive, knowledgable and patient. As out-of-state buyers working within a very tight timeframe, she made sure we had, and took the time to explain, all the information we needed to make a well-informed decision about our purchase. Her customer service standard is absolutely the best. She truly goes above and beyond to deliver exceptional service and expert guidance every step of the way through the process. We would highly recommend Nicole! read more

I have worked with Nicole on two house sales. One in Benicia and one in Lafayette. Both house were sold at a fair return for me and sold in a difficult market. Nicole is very easy to work with, but at the same time a tireless professional. I highly recommend her. read more

Nicole is approachable, responsive, and very helpful. She gave solid advice and was a pleasure to work with.

I can't recommend Nicole highly enough. She's never hard sell, always ready to help, and she knows her business. She helped us find the right home, and was on top of every detail throughout the contracting process. We felt confident in her ability from beginning to end and we will use her again when we're ready to sell. read more

I will share the same story as Dani F's review and add my thanks to Nicole for taking care of our sale while I was 3,000 miles away. I wouldn't have thought we could do it, but Nicole made it incredibly simple. From listing to negotiating and even taking care of the trash, Nicole gave us full-service attention. I'm completely satisfied with a very fast sale of my home and recommend Nicole to anyone. read more

Nicole Russell always acts with the utmost professionalism and courtesy. She has responded quickly to all requests, questions and referrals I have sent her and comes across as someone who is extremely patient. I would highly recommend her for your real estate needs. read more

Nicole Russell from Remax Gold in Benicia, CA from the very first phone call fit our personalities, needs and wants. Buying a home is a BIG deal and Nicole made sure she was there for us each step and through each process. Nicole has exceptional expertise and we are very impressed with her knowledge in all areas of home buying, including short sales. Each time I call, text or email Nicole she has responded immediately. I highly recommend this lovely lady to all new and not so new to the housing market. She was my lifeline through a very stressful process of short sale. read more

Nicole is the ABSOLUTE BEST! We sold our parents home and my family wanted to make sure that the agent we selected was knowledgable, thoughtful, fair, attentive, and detail-oriented. Nicole exceeded our expectations in all categories and beyond. Nicole is a true professional and walked us through the entire process with great care. Nicole had our best interest at hand every step of the way. Additionally, she guided us through some areas that were uncomfortable and was able to provide great information to help us make the best decisions in the process. Not only did Nicole give us her undivided attention, and was readily available to navigate our questions, she provided us with exceptional detail and knowledge about a very ambiguous market. She has keen strategic agility and proved that she is experienced in working under many different and ever-changing conditions. Nicole is an incredible real estate agent and a dynamic woman with a keen intuition and remarkable empathy. When selling or buying a home, I will ALWAYS contact Nicole to help me in the process. Thank you, Nicole! :) read more

My husband and I needed to sell our beloved Benicia home from across the country and were concerned about managing it all from such a distance. Nicole took complete care of us, guiding us through the process and attending to every detail. She put our minds at ease with her excellent communication and expert knowledge of each step. Nicole was always easy to talk with, always responded immediately to our questions and always had a great blend of professionalism and warmth. She made a potentially stressful endeavor flow seamlessly and sold our house in a timely manner. Selling our Benicia home, although bittersweet, was made a positive experience by working with Nicole. We highly recommend her! read more

Nicole helped me to buy my first home in Vallejo in 2011 and more recently she helped my family and me find our 2nd home in Benicia in 2017. Buying a home was more than just a huge financial investment for me. It was a chapter in my life and what enabled me to start a family and grow. She was with me every single step of the way and I felt absolutely 100% confident that she wanted what was best for us as a family. She was extremely patient with us as we looked at homes, was always punctual and reliable and consistently provided us with valuable information and resources. Working with Nicole felt like having a team of experts behind us. She went above and beyond for us, meeting with us and helping us to connect with contractors for estimates of repairs needed in our soon to be new home. As stressful as the whole process of buying and selling a home can be, I believe anyone can count on Nicole's skills as a realtor to make the process as smooth as possible. read more

Nicole Russell was always responsive, professional and knowledgeable. We would highly recommend her to others looking for a real estate agent. read more

Nicole is great! Very knowledgeable regarding the Benicia housing market and other locations. Each step of our transaction was clear. She was very accessible and honest with our questions. We felt well taken care of throughout our purchasing experience. read more

Nicole Russell made the selling of my father's condo absolutely painless. When my dad passed away I was tasked with selling his property, though I have no experience buying or selling real estate. I knew I needed help, but didn't know where to turn. I contacted Nicole based solely on her on-line reviews and they were 100% accurate. Nicole is the consummate professional. At our first meeting she set very realistic goals. She sat down with me at the computer and we walked through the process of setting the selling price by reviewing all the comparable property on the market. She helped me decide what improvements to make to the property. She had a network of contractors and oversaw all the needed repairs, inspections and staging - which was so helpful since I live 30 miles away. She promptly handled homeowner association paperwork and addressed every issues as soon as it arose. Nicole kept me informed every step of the way. When the market slowed down at the end of summer, Nicole doubled her efforts. She knew the right people and knew what to do to get the property sold quickly and at the price I wanted. Nicole not only met my expectations, but exceeded them in how seamless the process was handled. I cannot say enough good things about her work. I would recommend her to anyone without reservation. read more