Like another reviewer, I also created a Yelp account specifically so I could warn others about how…read moreunsatisfactory the experience with this sleep clinic could be. I am so dis-satisfied with the way I was treated, I would give zero stars if it were possible.
The accommodation was clean, but not conducive to sleep- the room had a night light that stayed on all night because the camera in the room (apparently) didn't have night vision. The room was also very warm, and loud (I could hear people coughing, people walking through the hall, people talking and laughing in the kitchenette down the hall, and toilets flushing, with water moving through the pipes, throughout the night. I barely slept because of the heat/light/noise, to the point that the sleep study that was supposed to continue until 5pm the next day, was cancelled because I didn't sleep enough and it would have thrown off the results.
Instead of booking a new sleep study, I was told that there were "results". Considering a three hour drive in each direction for a 15 minute meeting with the doctor, in order to get "results" that were very likely not relevant to my usual situation, I asked if it was possible to book a phone conversation. The receptionist would not even entertain the thought of ASKING the doctor, and insisted the ONLY way to get the results was to drive there. As I was hoping for another (properly completed) sleep study, I felt obliged to follow through and speak with the doctor, so I booked the appointment, the time off work, and asked a friend who is comfortable with city driving, if they would also book the day off to take me.
Around noon the day before the appointment, I received a call, asking if I still wanted a phone consultation. Considering the snow and freezing rain warnings in effect, I was thrilled and very grateful! The woman said she would ask the doctor at 9am in the morning, then call me back. That evening, I received a "Reminder" text, confirming my "Phone appointment" for the next day.
Around 9:30am on the day of the appointment, I called the clinic and left a message, saying I received a text saying my 2:15pm was by phone, but I wanted to make sure it was confirmed as such and not done pre-emptively as I had been speaking with someone there the day before who had said they would confirm the change from in-person to phone, with the doctor. Someone called ME from the clinic a short time later, and said the appointment was definitely confirmed as over the phone.
A short time after that, I received another call from the clinic, telling me that if I wanted the results today, I would have to drive there. Otherwise, I would have to book another appointment, this time, for a friday. After some back and forth conversation, a different woman came on the line, and without giving me a chance to speak, accused me of lying about receiving a return call from someone in their clinic that confirmed today's appointment as a phone conversation with the doctor, and told me I was welcome to drive down in the freezing rain if I wanted the results today, but that's the only way I would get them.
I ended up telling them I won't be booking another appointment with them for results or anything else.