Overall, I have had positive experiences at Markham Stouffville Hospital (MSH) over the years. I have had medical appointments here. I have also had surgery, as has my mom. My dad has escaped a stay (knock on wood!) at this hospital. I did a couple of nutritional sessions with a dietician at this hospital over a decade ago. I got a referral by my doctor and it was two sessions that proved helpful. I enjoyed the field trip that we did to the Loblaws nearby and learning how to effectively read nutrition labels on products, along with in-classroom instruction. These sessions were helpful guiding me in losing sixty pounds and keeping most of it off to this day. I have also seen a rheumatologist and an ophthalmologist at MSH. The former was to rule out a finding from my bloodwork. The latter was similar, to rule out a detail found in an x-ray. I had surgery at this hospital over a decade ago here. The process to check in, change, get anesthesia administered, have surgery, go through physiotherapy, and gradually return to my normal self was thoughtfully planned. My surgeon was awesome, who scheduled a couple of post-surgery appointments to make sure that I was on the mend and got my staples removed. I was a patient for four days. The meals were okay. I obviously survived. I looked forward to them because I'm just that type of person. I chose the diabetic plan because I wanted less sugar. I also knew the food drop-off schedule like clockwork... haha! Staff were competent, from the nurses and doctors, to the radiologists and various interns. No complaints. My mom also had surgery here. Her stay was a bit longer, but she was made to feel comfortable. She also had a physiotherapy component. The wait times can be extremely long. Even with an appointment, I remember my appointment being at least two hours in length, with most of it being a wait. It's paid parking. You basically pay at a kiosk. If you are lucky to have someone drop you off and pick you up, you'll save a bit. For my last appointment post-surgery, my dad dropped me off and picked me up. It was great, but trying to let him know when my appointment was nearly done was tough to predict. As with most hospitals in Canada, if it's for an emergency, expect a wait. Triage at MSH is much better than at other hospitals in the GTA, such as Toronto Western and Birchmount (formerly Scarborough Grace). Many factors are at play, from how many doctors are on staff to see patients, to the severity of the health issue. I booked COVID-19 shots for my parents in a building next to the hospital during the height of the pandemic. My parents were pleased with how things went. My dad didn't complain, so things went smoothly and they got their shots together. It's a decent hospital. I am thankful for the care that my mom and I have had. (45) read more

This is a newer hospital which I prefer going if I needed to. It's very big and located next to a community centre. There are a lot of parking lots but most of them require you to pay hourly or you can purchase the daily/weekly pass. There is a Tim Hortons inside - very convenient. The doctors and nurses there were great and very tentative. They provided a lot of support and encouragement. read more

Phylobotomist with tattoos on her right arm working in the yellow urgent care section was very rude. She couldn't find the vein to draw blood, forcefully clenched my Aunt's hand when she has osteoarthritis and cannot bend her fingers. She is not considerate to elderly needs and/or was having a really bad day and took it out on her patients. Other staff were very courteous and although it was very busy, managed to get us seen and processed quickly. read more

I am a little surprised at some of the low reviews. The first time my family had a medical emergency and a relative was taken to MSH was over 25 years ago. It was the nearest hospital to where my aunt lived. They saved her life and took exceptional care of her. Fast forward to present day, I now live less than 10 min away from MSH. Both of my kids were born at this hospital, I received nothing but excellent care. The nurses were all phenomenal, same with the doctors who checked in on me and my babies regularly. I had been up all night and breakfast wasn't going to be brought around my floor for at least a couple of hours. One of the nurses made me a sandwich so I wouldn't have to wait 2 hrs to eat something. We have had medical emergencies that have had us take our kids to the ER. Sure wait times can be long, but like any other hospital it varies on time of day, weekend vs weekday or cold/flu season and severity of your health concerns. Compared to some of the Toronto Hospitals, the wait times are not bad at all. When they had the Covid testing centre set up, the system was easy to access and set up of appointment was fast and easy to get through. They were very efficient with the way the testing centre was run. On one our recent visits it was completely packed. No seats, long line up. However, they were diligent in keeping everyone aware of how long it could be to get to triage and then registered. There is more urgency based on the reason for the visits and how quickly you are through triage and registration while you wait for a doctor. Sometimes you will wait in triage and it will feel like forever, but we have had nurses come over and ask for a reason for the visit, how we/kids are managing symptoms for the visit today etc. A lot of empathy and care from everyone there. This certainly helps you get through the long waits. We have a strong understanding that a lot has changed since Covid. Less nurses and less doctors, a lot more people visiting the hospital for a cold/flu than before there was Covid. We love having this hospital less than 10 minutes away and the convenience of the adjoining medical building with blood labs, doctor's offices (of almost every specialty). I think that the staff at MSH deserves more credit, they are all amazing at their jobs and taking care of our community. read more

It's always a nerve-wracking time visiting the hospital, but thankfully MS staff made everything smooth and easy. Going to a hospital typically does have long wait times, but MS keeps things moving (and friendly staff throughout the process makes things efficient). The doctors available are very knowledgeable and helpful. Would recommend! read more

100% criminal Changed my health records. Altered them. 431 criminal code of canada . You cant alter records. To make it seem the patient is on the wrong medication to have a fall back when something goes wrong . If my script say 72mg dont put 18mg. Which would mean i have the wrong dose. This hospital did that on every medication. Then a internal medicine doctor told me i need antidepressants. So doctors can jump to psychologist just like that. Though that was illegal. Got no treatment. Tests for nothing then was released with Low and High markers on ny blood test without notification Cant imagine how anyone gets any treatment. Cant do anything right Broke 216 of the criminal code of canada also. Everyone has to start laying charges bc our healthcare is criminal . Its killing ppl not helping them. When your sick you cant help yourself and hospital take advantage of that. Ringing up tests to no end with no treatment or diagnosis. Just tests for profit. read more

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This review is about the COVID-19 testing experience. I brought a family member to get tested because of a sore throat and the doctor recommended doing it just to be safe. From the whole experience, the longest wait time was when I called to make the appointment. Because of the rise of COVID-19 cases in Ontario lately (October 2020), you cannot get tested at a hospital unless you exhibit symptoms of COVID-19. So please, if you want to get tested, DO NOT walk-in, because you will be turned down. I was on hold for about 1.25 hours before I finally got through to the reception. They took down the patient's information and then you're off. There is no set scheduled time go, just anytime after you have made the appointment for the day and before the close for the day. I would encourage making the appointment early in the day so it gives you time to head to the hospital. When you arrive at the hospital, you could choose to pay for parking; or if you are dropping someone off, just loop around the hospital and come back to pick up the person. You can save a couple dollars by doing... so probably go to the nearest Timmy's or SBUX and get a coffee as you wait. We arrived just before 3pm, which was good, because the wait for check-in was not long... maybe max 15 minutes? But after 3pm, with children out of school, the line got looooonnnnngg, and I'm assuming the wait is probably looking at 30 minutes or so. The check-in location is outside, so if it rains, bring an umbrella! Once you have checked-in, you just have to wait to be called and they will swab you. I went to wait in the car after helping my family member check-in and within 5 minutes, my family member was walking to the car. That was quicker than expected! So yes, I understand trying to get tested is stressful. I would just say take the time while you are placed on hold during the phone or while you are standing in line waiting to check-in to practice breathing and meditation. Everything is going to be fine. :) Lastly, if you got tested, please quarantine yourself until you get your results!! Netflix is great for binging! ;) Haha! read more

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Our family can not be more thankful to all the amazing staffs who helped my dad on his final days. The services were exceptional with utmost care, kindness and love. The ER, paramedics and especially the doctors, day nurses and night nurses in the ICU department. We want you to know you were there for our family throughout and from the bottom of our hearts we like to thank you all. You listened and informed us when we needed help the most. Many thanks and we hope to give back any way we can. THANK-YOU. Pham family Feb 2023 read more

I have been to MSH a couple of times the last couple of months. Both were very good experiences. During Covid times, you must call from the parking lot to let them know you have arrived. Next is check in at Patient registration - replace your mask and sanitize hands. The fractures clinic was paced but very efficient. There is a seating area in the clinic - where you need to check in again - as well as an overflow seating area. I messed up my ankle/foot so appreciated getting a close seat. Separately I had a Pulmonary Function Test. No wait for this. All professionals were excellent. read more

I been to ER departments at a few hospitals in the GTA.(1) Markham Stouffville Hospital's ER is one of the best one I had been to. The staffs: doctors, nurses and the administrators are all really polite and courteous. The wait was never too long... and the waiting area is quite spacious and bright. Parking can be pricey, but the parking fees they collects are used as funding for the operations of the hospital. This location is really convenient too because it is the final stop of VIVA Hwy 7 and Rutherford Routes. That make it accessible even for people that relies on public transportions. (1) I was not at ER because I ate too much... I went with some family members read more

Markham Stouffville Hospital - Hospitals Near Me - Markham, Ontario

When you have a toddler you're bound to visit an ER annually. This trip was our first to this ER, which we arrived around 10pm and was 4th in line for triage. There is an online(also on the tv in waiting room) stat showing you how many people have checked in, waiting times which said it would be 90 mins which is great time for ER standards in gta! The nurses at check in all seemed human and empathetic that you came in. There were lots of chairs in the waiting room and the lights were dimmed being night time as some patients needed to sleep. There was a kids table with some books and toys....that i wiped down with sanitizer. Like most Emerg, there are lines and rooms after rooms so every time you think you are that much further to getting help and attention, nope you are now in another colour level which can really mess with one's patience! There's a Tim Horton's so buy some sanity there and a magazine before heading back to your colour room and root down comfortably cuz they are doing their best to see everyone. We had some people behind us declare they were more important then some of us in line, and needed to be seen much more urgently and the nurses all handled it so well and calmed them down. TIP/NOTE: if for some chance they think they might need to put you under with anesthesia, they will tell you/the patient not to intake any food or liquids. The doctor and nurse that took in my toddler were very patient as they tried to help him understand what happened, but asking a 2.5 yr old that he put rocks in his ear at the playground can't be the whole truth, as they prep for possible surgery, luckily it wasn't and they alligator clamped something out with cutting into his ear. Whew, profusely apologizing for his shenanigans, they laughed and wished him well all the same. Parking- lots of paid, there is a building meant for the community center that is open at night and free, but by day the gate is down and a pass is issued that gets validated at the community center. read more

I brought my elderly father who was suffering from extreme pain on his lower right back side and we waited for 2+ hours in ER without being triaged or even registered. I had to approach a nurse and all they did was give us Tylenol. He has not eaten yet for fear that his condition may worsen or they may perform an emergency procedure that requires fasting or an empty stomach. I've had previous issues with this hospital and my family insists that it us better - NOT. I've had past issues with the ER here... the nurse insisted we stay in line (it was a long line) for triage when my child had an anaphylactic reaction. My husband was so enraged that he yelled at the nurse for not understanding the gravity of my child's condition. Stupid me keeps on coming back upon the insistence of family. Never again, unless I'm visiting someone or have a preset appointment. read more

I used their Sleep Clinic at 377 Church Street. I went in at 8:30pm. They take you to your own individual room. There is no common room to maybe watch TV or have some tea before you're ready to sleep, and there's no TV in your room. You just stay in your room basically from the time you arrive until the time you leave unless you have to use the washroom or you are being hooked up to the wires or disconnected. I was hooked up to the wires around 9:30 p.m. The wires were not a lot. It felt like less than a heart Holter monitor. To my surprise the bed was more like a regular bed and less like a hospital bed. The Double bed was a cross between firm-soft-dense... not like a regular bed, and the blanket was very warm. The staff was okay and answered all my questions about sleep and snoring. The actual sleep was not 100% comfortable because you had to ensure you were close enough to the wires and machines not to get disconnected. It seemed kind of sensitive. She had to come in and press the wires a few times. Having to be aware of the wires and getting mixed up in all of them was a bit uncomfortable and made it harder to sleep. I brought my own pillow and even a teddy to make me feel like I was home. A few times in the night when I woke up, she asked me to change my sleep position, so that she could track how my breathing is - in different positions.... P.s. there is a camera in the room to keep an eye on you and to note your sleeping positions It's a good facility. I recommend it. read more

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Long wait to see a doctor in the emergency department.

This hospital especially 4th floor for the mothers & babies was great! The staff are friendly and wonderful. My wife had a seizure once before and we got admitted to Markham Stouffville Hospital right away. There were able to see here is less than 8 hours. Most other hospitals would probably have taken days. What a great place to visit! read more

Nice new hospital but nurses are neglectful. We had our son here. Didn't feed us for the entire 24hrs we were there. Did not inform us about circumcision process like they are supposed to, resulting in us doing it later than recommended. At our first appointment after giving birth they were giving us a hard time about warming up breast milk for us to the point where we fed him cold milk and left. Closest hospital to us but won't be going back. read more

First impression of this place was their parking prices. What attractions are in this area that you need to gouge visitors for parking??? Residential permits? Elder care Home? Are you trying to discourage visitors from visiting loved ones? Are you trying to subsidize costs for something else? Nothing really makes sense cause there are better ways. Horrible. The lots are literally empty. We're just taking shifts visiting cause we refuse to contribute to your greed. Do better! read more

My husband went to this hospital's ER department this morning. We returned home and noticed the catheter in his arm was still there. They had forgotten to take it out of my husbands arm when they released him. I called the ER department to report it and inquire how to take it out. the lady got short-tempered with me when I asked her how could they let him go with catheter still in him. She said mistakes happen and it takes two, meaning the patient (my injured husband in tremendous pain to be aware of it all). VERY DISAPPOINTING!! read more

What happen: On November 17, 2021 I bring my 3 year old toddler to emergency at Stouffville hospital . After I told the doctor what going on with my child, high fever, diarrhea and bloody stool for few days. The doctor listen to his chest ,look into his ears and mouth. And tell me he is fine. I ask him is that it? He reply, "what else you want me to do? He doesn't have diarrhea anymore your your child is fine". I ask if he can test the pool. He reply, "it is not necessary because he has no diarrhea". I insisted he do a test on the stool since I bring it all the way from home. The following day someone called from Stouffville hospital. Confirm that my son has Salmonella and tell me blood in the stool and high fever is fine even the fever goes as high as 42. I am worry so I called urgent care doctor and tell the doctor what the Stouffville hospital nurse or doctor have told me. The urgent care doctor tell me this is very serious bring him back to the ER. Salmonella might spread in the blood stream and that what I did. After I arrive at the ER I saw the person I spoke with on the phone. He said why are you wasting your time coming in to the ER I told you he is fine. I explain to him that I got a second opinion from a urgent care doctor. He said your child is fine and if it has spread in the blood stream he won't look ok. I told him I am very worry that it will spread in the blood stream. After 4 hours of waiting he told me that it show infection in th blood but he looks fine . I ask if he can give my child some antibiotics , he refused and send us home. The following morning my child eyelid is swollen so big. I finally decided to rush him to SickKids. My question is how can you tell me my child is fine when you didn't run any test on him? If I didn't insist on the stool test what will happen? If I didn't come back to the hospital request I blood test what will happen. If I listen to what the doctor tells me that my child is fine base on no prove no exam what will happen ? The main reason I am disappointed at this hospital is the doctor didn't have any sign that they want to find out what's wrong with my child. I am not a doctor I should not be the one who request the doctor to do those exam. How I feel: During my two visit with this hospital I feel helpless ,Stressful, hopeless and desperation. And I've never had this feeling in my whole life. Before I decided to go to SickKids. I told my self if I have to bring my child to Stouffville hospital for 3rd visit I need to knee down and beg the doctor to examine my child. And I should not need to feel that way to get the help my child needs. My husband wants to go back to Stouffville for the second visit because our stool test is there and we don't want further delay on the result and waste more time. I feel their attitude is so cold. What do they mean I am wasting my time bring him back to second visit? How can they said " I don't think it will spread in the blood steam ." Without any prove ? Finally, I won't give credit to the Stouffville hospital or the doctors. They only ran the test because I ask them to not because they think is necessary. My child is getting his treatment on Nov 19, 2021 at SickKids. Stouffville hospital calls me 3 Days later after my son received his treatment, On November 22, 2021. They told me result just came in today and my son need treatment and antibiotics. The person on the phone also tells me how professional their doctors are and I should find out the reason why my son has Salmonella and what food I give him. And I told him the doctor here have confirm is from turtle pet! He reply, I didn't know turtle carries Salmonella. My son is currently staying at downtown hospital because he didn't get the help he needed at markham where our home is. read more

We had an appointment in paediatrician clinic 11:30am, we come in time, registered and got sign in a room to wait for a dr to come in. After 1 hr 20 mins still no dr come in, kids is hungry . I walked around the clinic , there is only three patient waiting include us. Most of the ppl here just gathering in the room, eating , talk with each other. We still waiting ....... read more

Markham Stouffville Hospital - Hospitals Near Me - Markham, Ontario

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Today my nurse forgot I was in the room and I waited for an extra two hours for no reason. When I asked my boyfriend to ask why we were not released, she admit it was because she didn't see the phone number....printed in the contact box..... reckless. How could a nurse 1. Forget what room the patient is in ? 2. Call the wrong phone number? read more

The nurses in ER are great. They try their best to get you in as quickly as possible. Unfortunately, on my last two visits to the ER the doctors have been horrible. I was misdiagnosed twice, they are so rude and have such attitude. Like why? You chose this profession? read more

One of the best hospitals to go to, if you have a choice.. although we were closer to scarborough grace today, I insisted on coming here because I knew 100% we'd have a good experience. This hospital is clean, every single person working here is friendly, even though we know how tired they are. I've been to emergency twice- once for a work injury where I was rushed in by an expensive ambulance and lovely parademics, the other time today for boyfriend's gym injury because he's a lifting beast at the gym. Every single person we encountered was amazing in directing us where to go- we entered from the wrong side because we were like 'hey, it's not an emergency, right??' (I don't come here a lot, I don't know hospital things) We saw a triage nurse within minutes. She was very lovely and patient and I know I would've definitely snapped at somebody if I worked her occupation. The registration was quick as well and the lady was super kind. Honestly, I get a lot of anxiety in hospitals and having a couple of nice employees make it a lot better. Unlike other hospitals where the waiting times are brutal and we'd be rotting inside the waiting area for 5-9hrs, we were called in within half an hour or so. Same with the last time I was here for my knee. The doctors are very kind here, and I admire them so so so much. I want to ask a million questions about their occupation, med school and everything but no I just end up awkwardly staring at them with heart eyes. They are so knowledgable and always provides great information for us to work with. We were in and out of the hospital within 2 hours, and we left with a good impression. The only thing is.. the parking is outrageously expensive. But.. it's a hospital.. what can you do? Honestly it's around the same as the 'indoor' lot at York U. Additionally, the food options are not great when you're waiting around but what do you expect? Gourmet meals? Hopefully you're not here too often and won't be robbed blind by it. read more

My sister was admitted into this hospital. Everyone was great. They worked as a team to make sure she was well taken cared of. They gave her a very heartwarming feeling. She's usually scared to go to the hospitals but this one was just amazing and welcoming. read more

Super duper quick assessment and check in! OK maybe not that fast but still fast for a hospital. Went to get my lower back checked out and it took roughly an hour and half to get someone to check me out. Super quick! Although parking there can be quite some $$$ but hey its your health so! Don't mind the short wait times but don't want to come back haha read more

MS Hospital is right near my house, so when I break a leg, an arm, or something, it is pretty convenient for me to get here. One thing is that parking is pretty expensive for suburbia. There is street parking around if you have the time to walk a bit, but if you are in an emergency, you should probably just pay up the cash. The hospital isn't the business that I have ever been to, so you can assume that you will get service within a reasonable timeframe. Hospitals in Ontario can take hours to be in contact with a doctor, so the waiting time is very reasonable here. The biggest problem is the lack of good vendors here. If you are hungry, there are very few options around the hospital. They have a cafeteria, but that is pretty much it. Since they are the only game in town, they charge movie theater prices for their goods. Hospital food is just bad. i would say it is worse than airplane food, so put your inner foodie away. This is sustenance food. Overall, I would come again. Not by choice, but I know I will be back to MS Hospital sooner or later. read more

Went there after Urgent Care referred me straight to the ER simply to be told my medical history which has been followed by several doctors was "impossible" and judged on personal opinions rather than actual credible medical advice. Worst hospital I've ever been to. read more

The hospital staff...the volunteers...This hospital is the best. All the folks there treat you like a VIP. They're all very friendly. They're all very informative. At every corner, there's someone there...Just for you! Markham-Stouffville is amazing...Just plain amazing. read more

I know this hospital well due to many surgeries and emergencies. I also volunteered there for over ten years. They have some amazing doctors and nurses, although I have to say that the quality of care in the emergency department seems to have gone down hill over the last several years. For many years the staff in the emergency department was pretty consistent, now there are so many new faces all the time and the amount of compassion and attention has greatly decreased. If you can get past that though, for the most part this is a wonderful hospital, albeit not as good as it used to be. read more

Had a total knee replacement surgery done here and the entire staff, from registration, surgical team, nurses, physio, hoise keeping, food services, and even the co-op students were amazing. I was in the hospital a couple of extra days and this entire staff went above and beyond on a regular basis to make sure that I was comfortable and taken care of. read more

Dad was admitted to the hospital. The nurses and staff were extremely friendly and provided great care. Can't thank them enough.

Their ER takes a fair amount of time to get into. We came in the middle of the night, when there was no one else in the waiting room, and still spent a good hour sitting there until we could go inside and get checked out by a doctor, which seems fairly lengthy considering the waiting room was empty. On the other hand though, their patient health information group and general volunteers are fantastic - all super helpful, understanding, and patient. read more

This is my third time getting turned away from this hospital and almost dying as a result. This is my final straw. I never write reviews ever but this hospital seriously needs to have every aspect of it investigated by the college of physicians and any or all other governing bodies. After leaving this hospital I went to st michaels hospital downtown and was actually told by more than one physician that I should have never been turned away given my specific injuries and health history... and was treated and had surgery performed on the spot. I should point out that I'm still waiting for my appointment with the Markham stouffville specialist. The quality of care at this hospital is unacceptable. read more

PLEASE DON'T READ THIS REVIEW! Because the success of this hospital depends on people not discovering it. It is like Toronto hospitals used to be 40 years ago -- new and full of people who care. When I was in so much pain I was unable to walk, I dialed 911 and asked if the ambulance would let me pick my destination. They said NO so I got in the car and drove to MSH which was longer in distance in KMs but, because of the 407, about the same total travel time as 3 other local hospitals. Loved it! Emergency parking in walking distance and cheap! Processed on a busy Friday night in first 15 mins. Access to a doctor within an hour. I told them how much pain I was in and they hooked me to an IV of an industrial strength painkiller. I hadn't slept in 3 days and I feel asleep in the chair with the IV dripping. A nurse who actually cared! Great! read more

The hospital looks very new and huge! The interior design is very friendly! But it seems like not easy to find a washroom ( i had to ask the security guy to give me a direction). Basically today I came here not as a patient, so I don't really know how the service is. read more

I have been visiting the Markham Stouffville Child and Adolescent mental health department for a little over 5 years. Ever since I started coming here, I noticed the attitude of the receptionist in the Child and Adolescent Mental Health department. My mom and I would always attribute it to her possibly having a bad day, and taking it out on the patients (a totally undesirable trait for someone working in, not only a service sector that is child-centred, but also a section of the hospital that is for individuals who are dealing with sensitive mental health issues). After about a year we started to notice her attitude and overall presence to be still very cold and rude. I now have to regularly call the office to follow up on forms I need signed or prescriptions renewed, and each time I am met with a cold hostile voice on the phone that is unhelpful and not willing to do any more work than she feels necessary to find me the information that I am seeking, despite the fact that this is the job that she is paid for; sending, receiving and locating information + resources for patients. I will never understand why Markham Stouffville has kept such a horrible and triggering person around such a sensitive population, especially one that includes children as the majority. Hopefully one day something works out for her, and maybe, just maybe, she'll smile at a patient once in a while, or better yet, use an non-condescending and hostile tone when addressed with complete respect by children and their families. But- it's been 5 years so I seriously doubt it. read more

Getting too busy but it has very good doctors and the nurses do a fine job. Very clean and on the admin side is very organized. They are in the process of expanding. read more

I did my first ever volunteering at this hospital. The people were nice to work with and made you feel like you were doing your part. Anyway, in terms of care, they'll get to you. Have been here several times and have never had a problem. read more

This hospital is definitely a breath of fresh air. It is the first hospital that makes it known that their core value is to respect each other and their patients. Despite what other neighboring hospitals think (ie Centennial), it's not because the place is new it's about how well you are taken care of. I can't begin to tell you my experience with other hospitals (ie. staff have told me that I was wasting their time), this is the first hospital that welcomed you no matter what your medical condition is. Thank God I found you! read more

I love this hospital because the wait is not as long as other ones. They're usually pretty nice. Will be giving birth here next month.