Amazing service Great people…read more Reasonable prices Very knowledgeable about different vehicles and how to fix them

So I took my car into the Dan's automotive in less than a month. My oil light was back on saying I…read moreneed a service. I checked the oil I had barely any oil in there. I feel like they just took the filter off and didn't even drain all the oil out. It was a crappy job was just an oil change and then when I called them the response I got was so rude and just unexceptional and not to mention I mean my car was just about out of oil and so I took it in about 1 August and by September 18 my oil was extremely low and my service light was on. I would never recommend them to anybody.

They didnt bleed our brakes properly. They failed while driving home and my wife almost plowed…read moreinto another car. Because of the brakes not being bled properly the brake booster failed and began making our car rev on its own from a vacuum leak cause from their failure. I called them and the manager had the audacity to say it wasnt the booster it was the master cylinder. Anyone who knows anything about cars knows master cylinders dont cause that problem. Im currently bringing my car to another mechanic to build a court case against them. Horrible not certified mechanics. Don't go here

7/13/23 alignment job left and right rack and pinion boots. how many stars do I give this? Boots…read morewon't make it a month. Stay focused guys.

I just came from what I hope is honestly the last time I have to work with QL for awhile. While the…read morepeople are nice, I have had positive experiences with them before which is why I thought to try them this year & I get it having worked at an auto parts store part-time in the past that this time of year is crazy-busy, they are especially disorganized & I was at my limit. For the last three weeks after being quoted by Aleyeska for 1500 dollars for two tires (NOT a full set), which I could not afford having just broke even after dealing with a series of medical expenses for my recovery from thyroid cancer, I was promised that I would only have to pay a little over 1 thousand dollars for tires which would have helped immensely & I agreed. My former tires were shot & I had been driving on sheer luck at that point & agreed to wait when Laurie told me that they have to order the tires & ship them- I understood this & was okay with waiting since it hadn't snowed yet. Four days & a handful of phone calls to check in turns into one week before I get a response that they have lost the delivery truck & do not know where the tires are at. I had not found another auto shop which had promised me the price they promised yet & agreed to wait. Two weeks go by & I am told the same thing every time I call, it is always the same answer, "I don't know what is going on." It sounded like a run-around excuse with how often I heard it & they were frequently bad with respecting the time frame I gave them when I could talk in the afternoons about the issue while I was quietly trying to check other locations with little luck. For context, I am an assistant nurse and Pharmacy technician. I am allowed to keep my phone on my person in case of an emergency situation with a patient but I cannot answer it when I am on the floor or handling medicines- I explained that window of time on my break was the ONLY time I was available. Despite this I had calls from Laurie and Kris during hours I was on the floor stating that they did not know what was going on which is not something you want to tell a customer or interrupt their work shift over no matter what field of work they do. It was disrespectful when I had directly explained what I do, (which apparently was quickly forgotten), that I work with the public who need my attention first and foremost and did not help my stress at this point. On the day I finally get word they have a replacement for the tires I ordered, this last Friday, within an hour apparently their missing delivery truck somehow has multiple tire orders missing & I am feeling like this is some sort of gamble to push for more money or something skeezy is going on with how many reviews I have seen on here proving this is a common excuse, I am told when I called back after taking a bit of time to review the replacement tires and decide if they were something I could work with. They wound up ordering another set of Nokian all weather tires on an '18 inch rim even though I had specified the initial time and they have it in their computer system for my car's year, make & model that it need a '20 inch & acted clueless about this information and claimed that *I* had told them wrong. I did not argue at this point as I just wanted this nightmare of a headache I have had for three weeks because of their lack of organization and vapidness to be OVER with. I paid them just earlier and there is a $35 dollar miscellaneous fee charge I never got feedback about and am too done to argue over. I was not informed that my breaks are wearing out until I called back just earlier when I saw that it had been entered on the receipt that I had declined a break check I was never asked about. I'm positive they upselled the new tires further, which do work well, I will give them that, after seeing the difference for the new tires, but again, I am emotionally and mentally done dealing with this company. The REAL kicker however was on Friday when I showed up in person early & dressed in comfortable warm clothes & was more-or-less given a once-over & felt almost unwelcome in comparison to other women who were there & more dressed up & who were waiting. There were 4 phone calls that day which made an already hectic day at the height of flue season worse & forced me to leave assisting my patients and coworkers multiple times throughout my shift when my bank had put a halt on the full payment we had previously agreed upon before I had known they'd ordered the wrong tires. Once I am clocked in, I cannot leave my job as it would be considered abandonment and had explained this with the understanding that they comprehended that, which apparently they did not when the call backs started. My head pharmacist actually pulled me from the floor and insisted I work things out because of how disruptive their phone calls were and how stressed I was from dealing with them & was told by family my character was questioned when they picked up my keys. Not great.

Ordered studded tires for my car. QL called on a Tuesday to tell me they were in, made an…read moreappointment for Friday. Drove 40 minutes into town. 30 minutes past my appt time, was told they couldn't find my tires. Told me they needed to do more searching. 15 minutes later, they blithely informed me that they had put them on another customer's car on Wednesday!! Then had the AUDACITY to ask if I wanted them to order the tires again and I could have them put on in a week's time. This is extremely substandard service. If I could give zero stars, I would.

Well, after moving down here from Anchorage, they helped me fix a flat tire on my Escalade…read moreAnd help me identify what the problem was on my Chevy sonic in a timely manner. They were very courteous and knowledgeable.

I am really happy with them. I had a tire blowout in Cooper Landing late night the night prior, I…read morewas not in an area with service and had to wait in the car until the next morning to try and get a tow and tire. I called at 8am on the dot and they answered, were friendly and told me they'd get me in and out when I got there (I gave them a 2 hour estimate). The tow took insanely long to get to me and I didn't arrive until near the time they closed 7 hours later :( They were so great about it and got me in and out with no complaints and friendly attitudes. I had to get 4 tires unfortunately because I have AWD, however the tires are great and they recommended the ones good on gravel (I live in Seward so gravel is essentially what makes the roads ‍). It was worth the price. They also are dog friendly and allowed my two pups to play outside and come in and sit with me.

Manager Mark Fieldin and crew always do a terrific job. He is very knowledgeable and pleasant. He…read moreis honest and makes excellent recommendations. Mark is always polite, professional, and helpful. Thank you for doing an outstanding job.

Always take good care of our vehicles. Wish I didn't have to stand in line before 8am. Would…read morerather have an appointment.

I love these guys. They work their butts off and give timely and informed services. Always…read morefriendly and helpful.

Quick, efficient, friendly and affordable! I feel like they were very trustworthy and reliable…read more Got me in short notice and got me out just as fast.

They were "too busy" to put my tire on that I had just purchased from them after I made an…read moreappointment to come during my lunch break. They mounted it and balanced it, but sent me away driving on my spare. I had to put the tire on myself after paying $150 for a single tire.