Aaron and his crew are lifesavers. On my trip home from Vacation earlier this month I heard that…read morenot so great sound of metal grinding metal. Hoping it was only brakepads I limped home (no real other option as I couldn't miss work) and started calling around to find ANYone able to squeeze me in. This year has been horrible for people waiting well past the deadline to even start trying to do their tire change overs. Ugh! I hadn't even considered Pitstop because I figured Aaron was up to his eyeballs in tires, and saw a post on the shop's facebook page saying as such. I took a chance anyway and commented wondering if they could squeeze an emergency brakes issue in. Aaron messaged me back personally saying to call in the morning and see what they could do. Of all the garages, Aaron's was the one that could get me in soonest. Everyone I spoke to and worked with were friendly, helpful, and honest with what I was looking at. In true Aaron fashion he cracked jokes while also trying to be as compassionate as possible as he gave me the bad-ish news that it wasn't brakepads - it was brakes. Oy. He gave me the quote which wasn't as terrible as I expected, and gave me the timeline of when it could be finished. He made his deadline and came under his quote. Car is back to running smoothly (and quietly) and all is well. Can't go wrong with these guys.

Highly recommend pit stop !! I make the drive from soldotna here , the service is above and beyond…read morefrom the Talon at front desk to the owner ! Brought my rav4 in for an oil change and fog light upgrade and will be back for all my services !

I've been going to Vincent's for 15 years...or more. They are honest, affordable and have always…read morerepaired vehicle in timely manner. Won't take my vehicle any place else. The Best!! Top stars.

It's rare to find a shop that is competent and honest and affordable. After trying two other…read moreNikiski-Kenai-Soldotna shops for a misfire problem (and $1400 later), took it here. Problem solved in a day (to get the part) and charged $250 (including the distributor module). Been going there ever since. I have a background in racing and have helped build a stock car from the frame up, but I'm getting too old for this DIY larger repairs. Everything this shop has done has been upfront and reasonable. Best in the area by far.

Manager Mark Fieldin and crew always do a terrific job. He is very knowledgeable and pleasant. He…read moreis honest and makes excellent recommendations. Mark is always polite, professional, and helpful. Thank you for doing an outstanding job.

Always take good care of our vehicles. Wish I didn't have to stand in line before 8am. Would…read morerather have an appointment.

Thery are great and honest I can take my truck in for anything and they will fix it. My snowplow my…read moretailgate oil change you name it. They had my business

I love this shop! They are honest and repairs are reasonably priced (On par or below what other…read moreshops charge) not to mention all work is done by ASE certified mechanics. The owner and staff are sensitive to the needs of the customer and really care about the quality of their work. They can service any make or model and have a detail shop to keep your vehicle looking as great! Did I mention that the location is also a plus? Just on K- beach between Kenai and Soldotna. I would highly recommend them for any needs you have for your car or truck.

Quality service for a great price!! If you need auto servicing look no further. Thank you for your…read morehard work!

Excellent customer service and very knowledgeable. Finished work came in under the cost of what…read morethey quoted, which is always nice. Honest people that put out a great service.

I just came from what I hope is honestly the last time I have to work with QL for awhile. While the…read morepeople are nice, I have had positive experiences with them before which is why I thought to try them this year & I get it having worked at an auto parts store part-time in the past that this time of year is crazy-busy, they are especially disorganized & I was at my limit. For the last three weeks after being quoted by Aleyeska for 1500 dollars for two tires (NOT a full set), which I could not afford having just broke even after dealing with a series of medical expenses for my recovery from thyroid cancer, I was promised that I would only have to pay a little over 1 thousand dollars for tires which would have helped immensely & I agreed. My former tires were shot & I had been driving on sheer luck at that point & agreed to wait when Laurie told me that they have to order the tires & ship them- I understood this & was okay with waiting since it hadn't snowed yet. Four days & a handful of phone calls to check in turns into one week before I get a response that they have lost the delivery truck & do not know where the tires are at. I had not found another auto shop which had promised me the price they promised yet & agreed to wait. Two weeks go by & I am told the same thing every time I call, it is always the same answer, "I don't know what is going on." It sounded like a run-around excuse with how often I heard it & they were frequently bad with respecting the time frame I gave them when I could talk in the afternoons about the issue while I was quietly trying to check other locations with little luck. For context, I am an assistant nurse and Pharmacy technician. I am allowed to keep my phone on my person in case of an emergency situation with a patient but I cannot answer it when I am on the floor or handling medicines- I explained that window of time on my break was the ONLY time I was available. Despite this I had calls from Laurie and Kris during hours I was on the floor stating that they did not know what was going on which is not something you want to tell a customer or interrupt their work shift over no matter what field of work they do. It was disrespectful when I had directly explained what I do, (which apparently was quickly forgotten), that I work with the public who need my attention first and foremost and did not help my stress at this point. On the day I finally get word they have a replacement for the tires I ordered, this last Friday, within an hour apparently their missing delivery truck somehow has multiple tire orders missing & I am feeling like this is some sort of gamble to push for more money or something skeezy is going on with how many reviews I have seen on here proving this is a common excuse, I am told when I called back after taking a bit of time to review the replacement tires and decide if they were something I could work with. They wound up ordering another set of Nokian all weather tires on an '18 inch rim even though I had specified the initial time and they have it in their computer system for my car's year, make & model that it need a '20 inch & acted clueless about this information and claimed that *I* had told them wrong. I did not argue at this point as I just wanted this nightmare of a headache I have had for three weeks because of their lack of organization and vapidness to be OVER with. I paid them just earlier and there is a $35 dollar miscellaneous fee charge I never got feedback about and am too done to argue over. I was not informed that my breaks are wearing out until I called back just earlier when I saw that it had been entered on the receipt that I had declined a break check I was never asked about. I'm positive they upselled the new tires further, which do work well, I will give them that, after seeing the difference for the new tires, but again, I am emotionally and mentally done dealing with this company. The REAL kicker however was on Friday when I showed up in person early & dressed in comfortable warm clothes & was more-or-less given a once-over & felt almost unwelcome in comparison to other women who were there & more dressed up & who were waiting. There were 4 phone calls that day which made an already hectic day at the height of flue season worse & forced me to leave assisting my patients and coworkers multiple times throughout my shift when my bank had put a halt on the full payment we had previously agreed upon before I had known they'd ordered the wrong tires. Once I am clocked in, I cannot leave my job as it would be considered abandonment and had explained this with the understanding that they comprehended that, which apparently they did not when the call backs started. My head pharmacist actually pulled me from the floor and insisted I work things out because of how disruptive their phone calls were and how stressed I was from dealing with them & was told by family my character was questioned when they picked up my keys. Not great.

Ordered studded tires for my car. QL called on a Tuesday to tell me they were in, made an…read moreappointment for Friday. Drove 40 minutes into town. 30 minutes past my appt time, was told they couldn't find my tires. Told me they needed to do more searching. 15 minutes later, they blithely informed me that they had put them on another customer's car on Wednesday!! Then had the AUDACITY to ask if I wanted them to order the tires again and I could have them put on in a week's time. This is extremely substandard service. If I could give zero stars, I would.

Honest Quality auto repairs in a timely manner. Family…read morebusiness a good price for all that was done. They repair all different kinds of cars & trucks very knowledgeable

Top notch service! Helpful, courteous and knowledgeable.They are my (go to) people.read more