I have been with Dr. Thomas since he joined the Takaki practice, and then opened his own practice…read morewith his staff. Total professional services including periodic cleaning with Sam. Have purchased his annual in-house program since its inception and saves me money.

My husband had a deep cleaning done that was recommended by the team. They failed to prior…read moreauthorize that his dental insurance would cover this procedure. We ended up receiving a $300+ bill. The integrity staff informed me that they don't get pre authorizations any more the best I could get was paying half of the $300+ Next I received a $75.00 missed appointment fee. As soon as we realized the appointment was missed we called the office. We were told "no problem, it happens. Let's reschedule." Not one word about a fee. Very disappointed in a dental practice that we really liked.

I had a crown pop off and needed it simply re-cemented, that's all! I am sick and tired of dentist…read morewho accept my Delta Dental PPO Premium Plus insurance, tell me I owe $$$ amount in the office, in this case $29.60 that I paid before leaving, and then the invoice comes in that I still owe more. This ain't my first rodeo and this time it's another $62.20. That's a total of $91.80 out of pocket for a couple drops of cement plus the $50.20 the insurance paid. I could have purchased "dental crown cement" on Amazon and done it myself for under $20. They took an x-ray for a charge of $39, why? It was as obvious as the nose on my face what was needed. Did you need an x-ray to see my nose? Then the charge of $99 for the "oral exam" to look inside my mouth and see the crown I brought in was missing? Perhaps that was for the probe the dentist poked into my tooth 3 or 4 times to see if it was still there and "not decayed"? Guess what, it was still there and not decayed! Last, and most costly, was the $148 charge for those 3-4 drops of cement. SERIOUSLY???? and then the invoice has the gall to state "Writeoff: $144.00" to zero out the original total charge of $286.00. Really, $286 bucks for 15 minutes in the chair, a needless x-ray, 30 seconds to probe the tooth "for decay" and a few drops of cement? NO, I do not recommend Twin Rivers, unless you like feeling misled and ripped off and enjoy paying unexpected additional invoices! I did give them a 1 of 5 rating rather than a zero, simply because the were able to schedule me in that day. But the additional, unexpected expense negated any other possitive in the experience.

Dr. Kottenstette does a wonderful job. She and her staff are friendly and efficient. She fixed a…read morechipped tooth and it looks great!

I met the new Dr and seems to be very caring. I had a crown fall off and with the cost of…read moreeverything, groceries, utilities and gas, I couldn't afford a new one. They did reattach the old one so that was great !!! My hygienist is so very welcoming, talks with me and is very professional and doesn't cause me pain. I would personally give her a 10 for cleanliness and making me feel at home. She is just what I love in her profession. Thank you sooooo much !!

Absolutely Wonderful Team so professional and kind very knowledgeable and kind! I had a root canal…read moreand doc was Amazing! PS I'm afraid of dentists!

I can't say enough about Dr Patel and her staff. They were all professional, kind, and patient with…read moremy occasional discomfort. I had two crowns done. They have the equipment to make the crown there during the appointment, so both times I got it done in one visit. Can't say I enjoyed it, but I knew I was in good hands. Highly recommend!

I saw Dr. Patel. The dental work itself was good. Unfortunately, the rest of the experience was…read morepainful and unnecessarily traumatic. If you have dental anxiety, avoid this practice. Overall there was poor communication concerning appointment length, a critical problem with, and seeming indifference to pain management during treatment by Dr. Patel. Also, a dental assistant that was apparently not taught the importance of not pinching, or needlessly inflicting pain, or invading personal space made things a whole lot worse. There were incidents of her leaning on me in a manner that was exceedingly uncomfortable and didn't seem to be necessary for the work that she was doing. I was booked for a 1 hour appointment, but after well over an hour, I was informed that the appointment length was actually 4 hours. I had planned on an hour in the afternoon, and only had prescription sunglasses with me, meaning that the long drive home after dark would have to done be wearing darkly tinted sunglasses. By the time I learned this, there was no way to stop the work. Add all of these things in with ptsd, and this was by far the most traumatic medical appointment I have ever endured. The doctor told me that she would request tranquilizers for the next visit, and would reschedule after getting the proper authorization through the VA. I had already waited 6 months for this appointment, so when I didn't hear back, I called the office to check on the appointment. Only then was I informed that because of my PTSD, Dr. Patel had decided that she didn't want to work with me again. While I understood, and the feeling was absolutely mutual, her not communicating this to me at the time caused further frustration and unnecessary delays in receiving proper care. In fact, 7 months later I am still waiting for a new dentist to be approved because of Dr. Patel's unethical delay in informing me of her decision. It would have been best if she had had the ethics and professionalism to communicate this decision to me in a forthright manner that wouldn't have unnecessarily delayed treatment. If you have another option for dental care, take it.

This is my dentist I never had an issue with him he is very nice and always does a good jobread more

They got me in immediately when my dog chewed my partial denture. They got it made quicker and…read morecheaper than any other place (and trust me I called everywhereeee). The ladies at the front desk are total sweethearts. The whole staff is knowledgeable and helpful. Also doesn't hurt that the building is underground and looks super cool. Thanks guys!

This office from reception to check out and everyone in between are great people. They were very…read morehelpful and friendly for me and my 85 yr old mother !

I had the best experience at Advantage Dental!!! The care and the crown was truly perfection!!! I…read moream so blessed that I was referred there!!! Even the staff that checked me in was simply amazing and kind!!!