Fantastic service from Irina! She patiently helped me try on a number of suitable choices and made…read morewhat is usually not very much fun a lot more pleasant experience. If you need to buy a bathing suit, seek her out!!

I thought the products were bad, then I contacted the company as instructed to talk to them about…read moremy experience. The woman I spoke to was condescending, kept me on hold for almost 10 minutes, and then ultimately they did nothing. It has been a while since I purchased the products, but the way I was treated was definitely not acceptable. She tried to tell me that their bras have a life of six months, even though I wore them twice before they stretched out and became unwearable. I was also told that the store should be making this right, not their line. There was apparently no note in my account about this interaction between myself and the brand manager. My mistake here is that I did not contact anyone soon enough to make a complaint, but the REAL mistake is in purchasing the Soma bras in the first place. Shop someplace else.

I love the quality of this store's products, so whenever I'm in need of good undergarments or silky…read moresoft pjs I plan a trip to this store! This particular day it was busy with several customers as well as farmers being shelved and stocked but I was able to get some assistance and get questions answered. I like how they allow you to do your own choosing or can ask for professional fitting/help if needed. The store is clean and well organized if a bit overwhelming with all the options - but that's not a bad thing! I admit that it takes me some time to figure out what I want but they were kind and gracious I'm answering questions. I'm a fan and pretty much only go to this type for my things, so can highly recommend the line of undergarments.

1st impression: I did not know an appointment was needed for advice/help but what I did not expect…read morewas an employee in a scolding manner tell another employee helping me that they did not have an openings until 3 hours later. I have a cardinal rule: You never ever say something negative to anybody else in front of other people especially if it's an coworker, significant other or child. It does nothing to help and only sets a poor relationship point with the other person than can impact how they decide to interact with you in the future. Mid-Impression: If the employee helping me had not been gracious and assured me that she would try to help me despite her negative coworkers' comments, I would have left and never came back. Regardless of how much I need the advice. If Saturday is a busy day, perhaps better staffing ratio would be a potential solution to a long wait for help. Depending on the outcome and how long I wait, I will update my review and star rating later, but as of now it is 1 because of the 1 nice employeen I encountered.

This store has been the go to for Indy ladies needing extended sizing for years. Today I had my…read moreleast pleasant experience there yet. I was denied service for not having an appointment. I was not even offered any items to see let alone a fitting. The store was all but empty except two women checking out one customer. I was not even greeted upon entrance and both women were standing there ringing out a $300 sale.

After a reduction surgery last summer I needed help finding my new size. My experience at Uplift…read morewas fantastic. Emily couldn't have been nicer. She was so efficient at finding my new size and got me into some great options right away. I was also surprised at how reasonably priced it was - I double checked my receipt bc it was less expensive than I'd expected. I will definitely be back.

In today's world of automatic and electronic "prompts" you seldom get a real person, let alone…read more"customer service" of any kind. Step into the Uplift store and be reminded what customer service is supposed to look like. I walked in without an appointment. Appointments are recommended but not required. There was a customer ahead of me, but the wait time was less than 15 minutes. Carla, the owner, showed me to a fitting room where she provided a complimentary fitting/sizing and then began showing me bras in my size. I have picky taste; no fru-fru, no flowers and no wild designs, but still feminine. Carla took my tastes and began bringing out bras not only my size, but also my taste. She also offers panties and other intimate items, as well as men's swim suits and shirts so your significant other has things to look at while they wait. In less than an hour, I departed with 2 amazing bras at very reasonable prices. To my surprise and delight a week later a thank you arrived at my house. I have not seen this kind of attention to detail in YEARS. Well done Carla! You just created a life long client.

The service is just outstanding! I went in for a bra fitting. No need to make an appointment. Your…read moremeasurements get taken then the staff returns to your dressing room with option. I tried on the bra but found it uncomfortable. The staff agreed with my concerns and returned with another option. Your privacy is respected. You are offered ideas for a more comfortable fit. The whole process was easy and welcoming. I was listened to and provided with a perfect bra. The best part was there was a 25% off sale so I got a great deal. Go here for good service

I went into The Fashion Mall at Keystone for the very first time back in December of 2021. As a…read morenative Hoosier, born and raised in Indianapolis, I don't know why I've never visited this mall. I wandered into Soma when I saw that they had a sale on sleep shirts and when I tell you that their Cool Nights Sleep Shirts are the most comfortable, I definitely mean it! I got them for $19.50 each and at this point they have been washed multiple times and they are still in the same condition as when I first bought them almost 5 months ago. They stay cool and they hug my curves in an extremely flattering manner without being restrictive (93% rayon, 7% spandex). The sale prices weren't ringing up properly, but Jerrica worked to get the pricing corrected. She provided excellent customer service!

A lovely gentleman Ian helped me find the right pair of running shoes. I told him my history with…read morerunning, my goals and after reviewing my walking and running gait, he chose some shoes to start with. From there we were able to narrow down my choice based on support, cushion, tightness etc. I eventually chose my perfect pair and was a very happy camper. So many times, I feel so overwhelmed bc there are so many options but Ian really took the time to help me which was greatly appreciated. Excellent customer service. I expected to pay a few hundred bucks for shoes and a support insert and with any good pair of running shoes, you're going to pay more buck for the bang. I will definitely go back for more shoes in the future.

I was in need of a new pair of walking/running shoes so I decided to venture out on a wet gloomy…read moreday. To my surprise the store was calm and I received the best customer service from Sara. Sara asked several questions to assist me along my journey and together we found the perfect shoe and socks. I'm glad I picked this date of all days as I left feeling great with awesome customer service.