Best orthodontist ever! His staff is always very friendly and greets you by your name each and…read moreevery time you walk in. Been going for almost a year and I NEVER wait more than 5 minutes.

From the owner: Freels Orthodontics provides trusted orthodontic care in a welcoming, family-oriented environment…read more Our experienced team delivers exceptional orthodontic treatment while prioritizing patient comfort and confidence. We are committed to providing care for McAllen and surrounding areas. From comprehensive orthodontic evaluations to personalized treatment plans, we're dedicated to helping patients achieve their perfect smile.

Got my braces a few months ago. I was told they require a cleaning before braces. Went and got a…read morecleaning and now 3 months later, they are telling me I never got the cleaning they require even after I showed them the appointment notification from November and the transaction from my bank account. They then removed the wires they had just put on and demanded I get the cleaning because it's required for everyone and said they won't put on new wires. After months of having my braces, my teeth are now shifting undoing any progress that was done. I DO NOT RECOMMEND THIS PLACE!!!

ENGLISH AND ESPAÑOL AL FINAL: The most honest thing you will ever read. If "A perfect smile…read moreorthodontic", Dr. Tylor or anyone else here tells you to remove teeth because it is necessary for your treatment: RUN and look for other professional opinions. A job poorly done without removing teeth can always be fixed by another orthodontist. A job poorly done if teeth were removed can be improved by another orthodontist but your features, your face, your smile and your mental health WILL CHANGE irreversibly. So, don't be carried away by pure internet reviews. Look for more professionals who will give you an opinion and then decide. Here you will find very kind people and also many people who are practicing for the first time in your mouth. Dr. Tylor is always busy and will only stop by to see if what the people who worked on your mouth did was right or not and will never say that it is wrong. You will realize it when you look in the mirror or your jaw joints do not work well. I'm not saying that no one has had a good experience here, I'm just saying that if they say to remove a teeth, don't do it. Get more professional opinions.////////////////////////////////////////////////////////////////////////////////Lo más honesto que leerás jamás. Si en "A perfect smile orthodontic", el Dr. Tylor o cualquier otra persona aquí te dice que te quites dientes porque es necesario para tu tratamiento: corre y busca opiniones de otros profesionales. Un trabajo mal hecho sin quitar dientes siempre lo puede arreglar otro ortodoncista. Un trabajo mal hecho si se quitaron dientes lo puede mejorar otro ortodoncista pero tus rasgos, tu cara, tu sonrisa y tu salud mental CAMBIARÁN irreversiblemente. Así que no te dejes llevar por puras reseñas de internet. Busca más profesionales que te den una opinión y luego decídete. Aquí encontrarás gente muy amable y también mucha gente que está practicando por primera vez en tu boca. El Dr. Tylor siempre está ocupado y solo pasará para ver si lo que hicieron las personas que trabajaron en tu boca estuvo bien o no y nunca dirá que está mal. Te darás cuenta cuando te mires al espejo o tus articulaciones mandibulares no funcionen bien. No digo que nadie haya tenido una buena experiencia aquí, solo digo que si te dicen que te saques una muela, no lo hagas. Busca opiniones más profesionales.

I had to get a crown a few weeks ago, so I scheduled an appointment. I had the dental work and a…read moretemporary crown put on and was scheduled to get the permanent crown in a couple of weeks. I had researched same day crowns but I found that they were not as strong as the ones that have to be custom made. The temporary crown was very strong and never came off. Dr Castillo fitted it just fine. Today I went back for the permanent crown. I opted to not have any pain killers and I didn't even need them!. Dr. Castillo did a wonderful job and made sure that my bite was correct. He is very meticulous in getting everything just right. Thanks to this dentist office for always taking time to explain everything. I am no longer afraid of going to the dentist!

I went to Dr. Castillo for SEVERE pain of a broken tooth that I let get out of hand because of…read moredental anxiety. The staff understood my hesitation and did everything to keep me calm. At intake, the nurse that took my X-rays explained everything and even kept my mind preoccupied by making side conversation and making me laugh. Once I was evaluated and spoke to Dr. Castillo he explained my options and how he would like to proceed. He explained my options and prescribed a heavy antibiotic and stronger pain medication because my infection was severe. After a week of medication, I was scheduled for an extraction and the staff continued to provide the best customer service. The front office kept me calm and the nurse checked on me regularly as I took a sedative for the anxiety. Although I don't remember much of the procedure, the healing process has been easy. I had minimal bleeding, minor pain, and almost back to normal 2 days later. I will continue to visit Dr. Castillo and his staff! I feel so much better about dental visits.

From the moment you walk in the door the staff is so friendly and welcoming. Everything is done…read morewell and efficiently. We have never had to wait longer than five minutes to begin our appointment. The added sign ups and games for the kids are fun and something to look forward to when my daughter comes in. If there is ever an issue with our account, it is quickly resolved. Dr. Gerling and his staff are professional and great to work with. They care about their patients and it shows with every little extra touch they provide with their services.

From the first time I went into their office I could tell this was the place to go for my braces as…read morewell as my kids braces. The staff is exceptional!! Thank you Dr Gerling and your amazing staff for taking such good care of me, David and Kelly.

Gave me braces and forced me to use a permanent retainer. He said people lose regular retainers. 10…read moreyears later I have to get braces again because the retainer was installed incorrectly and my teeth are just as crooked as before. I think he did this on purpose because I didn't agree with him wanting to pull good teeth. No dentist or orthodontist I've been to since has understood why he wanted to pull them.

Got my braces done here, I can not express how annoyed I am with this place... when they were…read moreremoving my braces FINALLY after nearly 2 years in the making and over $3,000 of my money spent, he was filing/smoothing down my teeth, and the last thing he did WITHOUT asking me first he filed down one of my central teeth to look significantly shorter than the other! "So they won't look too perfect" he said. I did NOT pay $3,000+ to have imperfect teeth, it angers me to this day that he did that without asking, I like the length of the tooth he didn't file down, I just can't comprehend why he would do that.

The staff, technician, and Ms Sturdivant went above and beyond to make my son feel comfortable…read moreafter a horrible vis it to kool smiles. My family and I greatly appreciate the service and treatment and I will be reffering friends and family. Thank you Ms S :)

I sent my son to this business years ago. Very pleased with their service. It took my son several…read moreyears for his teeth to finally come out. They were in no hurry to rush taking out his braces. I appreciate it. Great job. His teeth/smile is wonderful.

I'm extremely disappointed with Brident, and after my most recent visit, I will not be bringing my…read moresecond child here as originally planned. I currently have one child in braces, and what used to take about 20 minutes somehow turned into a two-hour appointment this time. When I asked the front staff for an update, they responded with attitude and absolutely no effort to actually check what was going on. The front lobby staff are consistently rude, dismissive, and condescending. Every visit, I watch them talk down to clients, embarrass people about payments in front of the entire lobby, and accuse families of being behind--only to be proven wrong when the client shows screenshots of their payment. It seems like their system doesn't update fast, but instead of handling it respectfully, they immediately assume the worst and berate people. It's unprofessional and uncomfortable to witness. As for why my son's appointment took so long? They had to remove and reinstall four brackets because they "weren't aligned correctly." Having to redo multiple brackets less than a year into treatment doesn't sound normal. I don't understand why they don't communicate the procedure with the parents before they proceed on doing something like this. The removal was painful for my son, they pried the brackets off without dissolving the adhesive and then spent almost an hour drilling away leftover glue. It makes me question whether they even put them on correctly in the first place. Their prices might look a little cheaper upfront, but trust me--the lack of professionalism, rude staff, long wait times, and questionable quality of work make it absolutely not worth it. I'm taking my business elsewhere, and I recommend other parents think twice before choosing this place.

I feel comfortable very polite good Doctors i like the schedule, I'm glad they open on Saturdaysread more

So far...so GREAT! My son was fortunate to have heard of this place just in time to get his braces…read moreand we are so happy with our decision! He is always full of questions and they have been so accommodating! They answer all of his (many) questions and have been so good to him that he looks forward to his visits (it also helps that we always visit Barnes & Noble afterwards - another perk in his book!) The receptionist is always smiling and super friendly, the facilities are all new, immaculate, and comfortable, and Dr. Z has been awesome to work with as is everyone who is working there! We never wait long to be seen and are always treated with the utmost respect! They do automatic withdrawals which makes payments easy and the appointment reminder texts are helpful too! I highly recommend them!

Scammers! They won't finish your treatment, give you bad trays that don't fit, charge you thousands…read moreagain for mistakes they made and don't care about the final product.

I couldn't recommend this dentist office enough! They are very honest with their pricing and won't…read moresuggest work that doesn't need to get done. I got all 4 of my wisdom teeth out there and the recovery went well. Highly recommend !

I have been going to Red Square Dental both in Cornerstone & the one at Closner. I preferred going…read moreto Closner, it doesn't feel crowded or too busy. Dental assistants who take my vitals, x-rays & dental hygienists give excellent patient care. BUT, when the dentist VICTOR LOSHKAREV comes in, examines my mouth, tells me everything looks good.. he would proceed to say my name again & again touches, massages, runs his hands up and down my neck, shoulders & upper arm. He did this everything I go there. The 1st time he did it, I thought to myself '' this is weird'' - it's like someone violating my body & my personal space. 2nd & 3rd time, it was him again, I though there were other dentists there. Finally I told my husband about it. He advised me to do a review, to let other women / people know.. if there's anyone who had the same experience. All members of my family now plan to leave Red Square dental & have found another dental provider.