I went to this office for a consultation. I needed a retreatment and a root canal according to the…read morex-rays. The reason I came to this place is because I see that commercial late at night and figured I would give it a try since it's near my home. For me it is important that a office is maintained and that the front desk are friendly. Also, that the DDS makes me feel comfortable and safe. The front desk don't greet and don't say "thank you..." The room I was in had a water leak stain on the ceiling and a light fixture was a bit dangling. The trim of the door was rotten. When the DDS came in, his handshake was soft, LIMP. He doesn't look into the eyes and seems to be bothered by questions. He was probably in the room for under two minutes. The assistant (a sweet young girl) gave me the treatment plan and expressed that the DDS takes about 15 minutes for a root canal. NO THANK YOU. I ended up going to a SPECIALIST (endodontist) for those treatments. For this reason I give this place a low rating.

My wife had a molar extracted; next day another molar broke and I called immediately and asked the…read moreoffice to check with the doctor. They wouldn't and made another appointment. Dentist suggested a bridge costing some $3200. But they wanted cash, won't accept credit card or check. I had to go the bank to pay them; this was supposedly for a 10% discount. When I left the office to get the cash they told my wife if I'm not back in 15 minutes with the cash, it will be rescheduled. So rude. I have been a professor for 50 years at UTRGV and I educated nearly half of the graduates here. I was so humiliated. Prof. John P Abraham Ps I have no complaints about the doctor, it's office staff so rude. Why would they need currency, not a check?

I had to get a crown a few weeks ago, so I scheduled an appointment. I had the dental work and a…read moretemporary crown put on and was scheduled to get the permanent crown in a couple of weeks. I had researched same day crowns but I found that they were not as strong as the ones that have to be custom made. The temporary crown was very strong and never came off. Dr Castillo fitted it just fine. Today I went back for the permanent crown. I opted to not have any pain killers and I didn't even need them!. Dr. Castillo did a wonderful job and made sure that my bite was correct. He is very meticulous in getting everything just right. Thanks to this dentist office for always taking time to explain everything. I am no longer afraid of going to the dentist!

I went to Dr. Castillo for SEVERE pain of a broken tooth that I let get out of hand because of…read moredental anxiety. The staff understood my hesitation and did everything to keep me calm. At intake, the nurse that took my X-rays explained everything and even kept my mind preoccupied by making side conversation and making me laugh. Once I was evaluated and spoke to Dr. Castillo he explained my options and how he would like to proceed. He explained my options and prescribed a heavy antibiotic and stronger pain medication because my infection was severe. After a week of medication, I was scheduled for an extraction and the staff continued to provide the best customer service. The front office kept me calm and the nurse checked on me regularly as I took a sedative for the anxiety. Although I don't remember much of the procedure, the healing process has been easy. I had minimal bleeding, minor pain, and almost back to normal 2 days later. I will continue to visit Dr. Castillo and his staff! I feel so much better about dental visits.

I just moved here from Austin and had not been to the dentist in like 2 years. I was experiencing…read moresome tooth sensitivity and figured it was time. I AM SO GLAD I CHOSE THIS PLACE. Best dentist I've been to in my entire life. First off I had an appointment at 1pm and I was seen right away. I was extremely nervous about coming to the dentist and they were very sweet and calming and walked me through everything. They helped me find the correct toothpaste and really took the time to LISTEN to my concerns. I highly recommend this place and will absolutely be returning. Thank you!

From the owner: Edinburg Family Dentistry is Edinburg's premier dental practice. Our dentists are very highly…read moretrained and participate in on-going dental education. Because of our dedication to ongoing training, we are able to give you the most gentle and up-to-date treatment possible in dealing with all aspects of dental care. The same is true of our dental assistants, dental hygienists, dental technicians, and dental therapists. We pride ourselves on having the most gentle and caring dentists in the area, and our highest priority is, and always will be, providing the highest-quality, most up-to-date dental care, great service, and affordable prices to our patients.

I had to change providers due to billing and scheduling issues. The front desk attempted to charge…read moreme for X-rays even though my insurance clearly shows a $0 copay for X-rays. When I asked whether the X-rays were truly necessary, I was told yes, despite them being for preventive purposes or to encourage a procedure involving drilling in my jaw, which I do not consent to due to prior surgery.

the clinic is very nice & Clean.. outside is look ok. people in the counter are friendly & nice..read more

They lied about me needing a cavity filled I found out I had no cavity by an other dentists . I…read morealso had a wrong crown put on very dishonest dentists don't recommend this place .

Good experience. Relaxed. Waiting room is really nice and the staff is also chill and friendly.read more

Pros: Friendly staff, quality care at an affordable price point, they tell you exactly how much…read moreservices will cost (if you ask) Cons: teeth cleanings can be unpleasant if you get an inexperienced dental hygienist. Overall: I would recommend for anyone needing affordable, quality dental care.

I have been bringing my kids here for about 3 years now. The staff is really courteous and…read moreefficient. Kids play area is clean and has different activities to entertain them. Everyone here stops and listens to your concerns with a smile. The kids are treated as individuals and they really like that. Dr. Ocampo is very patient and doesn't rush you when you try to explain what is going on with your child. He explains very well and gives his honest opinion for treatments that should or could or shouldn't be done. I appreciate this since many places just treated us like a transaction before. Appointments are always timely so you're never waiting around for very long with a lot of people. When we realized he saw adult patients too, my husband and I were excited and began to see him as well. Thank you Dr. Ocampo! We always feel very welcomed by you and your staff. Keep up the good work.

Great experience! Great staff and all procedures were done with a lot of care…read more The office is a little pricey, but they respected that I couldn't afford all the procedures that they recommended like Invisalign. They gave me 3rd party lender options, but thankfully, they didn't pressure me too much to add on Invisalign. They really try hard to make a good 1st impression, and so far, it's been going well. Hopefully, my relationship with this dentist office continues to be positive.

I had a very disappointing experience at Lakes Family Dental today…read more I scheduled what I expected to be a routine exam and possible cleaning. After my X-rays and photos were taken, the dentist discussed my treatment plan while there were four other staff members in the room. I found this extremely uncomfortable and overwhelming, especially for a private healthcare discussion. Afterward, I was taken into an office to discuss costs. Instead of focusing on my immediate concerns, I was presented with a treatment plan totaling nearly $9,000. It felt more like sitting in a sales office at a dealership than being at a dental appointment. When I explained that I only wanted to pay for today's visit and was not interested in moving forward with the proposed treatment at that time, I felt pressured to finance the procedures and repeatedly asked why I wasn't proceeding. The interaction became even more upsetting when a manager made a comment along the lines of, "Well, it's your health, not mine. You're the one with six cavities." Regardless of the condition of a patient's teeth, no one should feel judged, pressured, or shamed into making a financial decision on the spot. I left feeling frustrated, embarrassed, and in tears. I understand dental treatment can be expensive, but patients deserve to be treated with compassion, respect, and without high-pressure sales tactics. Unfortunately, that was not my experience here. Also, the manager said I owed $126 for today's visit and then after I said no after everything; she claimed I owed $315 and that my insurance company would send a check of difference. I've had my insurance for 2+ years and I've never had that happen anywhere I've been. I'll definitely be reporting them if I don't receive my check in the mail.