Was texted and called that a prescription was ready for pickup, drove 40 miles one way to pickup…read moreand they had a sign in the window that there wasn't a pharmacist on duty and no prescription could be picked up by Kentucky law. would have been nice if they had let people know this via text or call just like when the prescription is ready to pick up. 04/10/2026

Well I guess I'll do this all over again I probably already have one on here about the Walgreens…read morebut I switch from Walgreens to CVS because there was a little Vietnamese pharmacist down there at the Walgreens who told me that because I see my psychiatrist Telehealth sometimes that that wasn't good enough for him and let me know he would not be feeling my Klonopin anymore so you can imagine what I told him he is not the only game in town I'll go across the damn road and get them. So not only are you losing business I'm going to give him somebody else business you see you see how customer service works you see what you kind of what kind of work you have to put in to have good customer service people that won't cuss you and hang up on you on the phone that's what we need we need a good small town Pharmacy here in Bowling Green.

The pharmacy is terrible. It's gotten much worse recently. It's a hit or miss when the pharmacy…read morewill be open and then it takes forever to fill prescriptions. I'm talking days. I transferred my meds to Sheldon's and cannot be happier. I'm amazed that my meds are refilled in hours instead of days. I'm also finished with the rude behavior and people who cannot even say "Thank you".

The only possible place you could go that is worse than this Pharmacy is CVS I left Walgreens and…read morewent to CVS thinking things would be better but boy was I wrong but anyway we're on here to talk about Walgreens right now the pharmacist at Walgreens at the time some little Vietnamese man let me know that he wouldn't be feeling my Klonopin anymore because I did most of my appointments Telehealth now is there something wrong with Telehealth if there is I think there's a million people out there using it that they need to let them know that Telehealth is just no good if you go to Walgreens don't go because if you used to have a health he won't do your prescriptions. Eddie Mitchell 270935-1427 call me about it. Bet you won't.

the woman at drive Thur is rude and don't say thank you or anything . worst service I've ever gotread more

Called in refill, waited 2+ weeks to pick it up. Told they still needed to order it. How long does…read moreit take to put the order in? So now I'm out of meds and having to go to another pharmacy for pick up. This is not the first time. Very disorganized staff and never try to get people in and out. A lot of standing around talking.

CDS#10 has been my pharmacy for over ten years. The staff is very friendly and most knowledgable…read more Getting immunizations is quick and easy and my medications are on automatic refill. They send a text when prescriptions are complete and I can pick up at my convenience. I appreciate the kindness of my hometown pharmacy!!!

Great service and communication. Doing business here is a pleasure unlike using the larger chain…read morestores. The staff here are always helpful especially to those who need more assistance. I highly recommend using this Bowling Green small business.

They never answer the phone, rude and never have my prescription I need or "out of stock".read more

horribly rude and not helpful at all My medicine wasn't in…read moreand I asked what to do and they said i was out of luck

I AM possibly one of the most understanding and patient people on earth when it comes to…read morerecognizing and acknowledging when employees are working hard. However, I finally cannot bite my tongue any more. Customers have lives and schedules they must adhere to as well! I am so tired of this large chain being consistently and apparently so over-extended and understaffed. And yes, It was like this before the plannedemic. Just yesterday -- after the typical :20 of my life it takes to call in re my prescription -- I told a friend that I don't mind waiting a little extra time because one of the employees in the pharmacy was taking extra time with ME due to overwhelming insurance issues they were having from the state. I had recently spoken with the pharmacist as well and she had been amazing. However, TODAY, in the past hour: 1) I have had the phone apparently picked up then laid down and I had to listen to two employees carry on about how frantic it was yesterday, while I was calling out to them -- by name -- and one I think is a pharmacist. 2) I finally hung up and called back a few minutes later and was put on standard-hold and the phone was reconnected to hold two or three times. 3) The fourth time it rang four times before I hung up and wrote this review. I have been scolding myself for months for NOT changing to a something other than a big chain pharmacy that stays overwhelmed and maybe this is my impetus to finally do it. PS. I won't even go into the part where I have been told multiple times that my prescription is not there when it was because there was some odd discrepancy with the insurance. Last month I had to practically get into a debate with a young man who seemed to think I didn't know what I was talking about. BTW, it's all similar at the bypass location unless you go during their middle of the night hours.

Came in today after driving 45 minutes to get here. I made sure the 7 things I needed were in stock…read morevia the app right before leaving. I get there and 5 of the 7 things just aren't there despite the app saying it's actively in stock. So I check the app again to see if they're out of stock. NOPE lol. The dude says they won't check the back for anything. Maybe if it was 2007 I'd understand but 2024??? Come onnnnnnn

EVERYTHING about the pharmacy operation needs a complete makeover; however, corporate CVS is one of…read morethe sorriest US consumer product providers...my expectations for improvement are non existent. So bad that they make tech providers look like superstars. 1. Routinely losing scripts from providers and claiming they never received them. Once or twice is perhaps understandable, but has happened several times and with different providers. 2. Not having auto-refills ready for pickup, and making the customer wait for 30+ minutes for the script to be filled. 3. Filled a script from over two years ago from a provider from my old state of residence. 4. Continued to fill old scripts from old providers after new scripts were submitted by new providers. 5. Refused to call provider for refill; had me do it. 6. Refused (ignored) multiple requests from my new pharmacy to transfer scripts. I could go on and on. No one should ever put their lives in the hands of CVS pharmacies and their incompetent, unprofessional, and rude pharmacists and support staff.

They need to take down drive thru signs for pharmacy or put cones up since it is never open. Been…read morehere 3 different times and it's never been open.

Staff is well-trained, courteous, helpful, professional, and pleasant...in other words, totally…read moreunlike the two national chains in town. After incompetence and downright rudeness at one of the aforementioned chains (starts with a C and is at Scottsville and Lover's) Sheldon's is a breath of fresh air!

Why I use Sheldons. My Dr. Sent my prescription to my local pharmacy by mistake. So I said ok, I'll…read morejust get it filled there since I live 25 miles away from Sheldons. The local pharmacy after 2 trips they told me they would have to order the meds. I had been out if my medicine for two days waiting on my Dr. So I called Sheldons at 5:20pm and asked if they would contact my local pharmacy and get my prescription. They did, but they close at 6pm and I didn't have time to drive to bg before they closed. One of the techs realized they lived about 2 miles from me. She actually delivered my meds to me. I tried to pay her or her time and gas. She wouldn't take any money. Going above and beyond is why I do business with Sheldons

I pray I never have to enter this store again. I waited at the counter for 5-10 minutes for the…read moresystem to come back up and what do they do? They help the drive in and ignore me. They overcharged me, tried to fix it but no idea how to do so. What's worse besides the awful customer service is the pharmacist not knowing the name of a common blood thinner by name or why it's prescribed. She literally had to look it up. This is scary. Find a different store!!

One of the worst pharmacies I've ever been too. Pharmacist…read moreyell my personal information and the name of the drugs I was taking out across the pharmacy. He was challenging what my doctor prescribed and the amount. Absolutely horrible and unprofessional.

I like this store. Thought that they were a bit high in the beginning. But have caught on to the…read moreMcPerks Rewards and now they are up there with the others. Always clean and people at the checkouts are mostly friendly. Might catch one not to perky. To be expected. Huge store. A lady told me years ago when they first opened that it was 4 acres. I'm not sure about that. But some days it's very big. Never see anyone out in the store. Maybe late at night right before closing while restocking. But not crowded and plenty of room.

The store is always clean and well organized. The personnel are friendly. It has all the name…read morebrands.