EVERYTHING about the pharmacy operation needs a complete makeover; however, corporate CVS is one of…read morethe sorriest US consumer product providers...my expectations for improvement are non existent. So bad that they make tech providers look like superstars. 1. Routinely losing scripts from providers and claiming they never received them. Once or twice is perhaps understandable, but has happened several times and with different providers. 2. Not having auto-refills ready for pickup, and making the customer wait for 30+ minutes for the script to be filled. 3. Filled a script from over two years ago from a provider from my old state of residence. 4. Continued to fill old scripts from old providers after new scripts were submitted by new providers. 5. Refused to call provider for refill; had me do it. 6. Refused (ignored) multiple requests from my new pharmacy to transfer scripts. I could go on and on. No one should ever put their lives in the hands of CVS pharmacies and their incompetent, unprofessional, and rude pharmacists and support staff.

They need to take down drive thru signs for pharmacy or put cones up since it is never open. Been…read morehere 3 different times and it's never been open.

The two stars are for being open on a holiday...What I don't understand is how this location is at…read moreleast 20% more expensive than the local Walgreens at home. Things that make you go hmmm

The pharmacy is terrible. It's gotten much worse recently. It's a hit or miss when the pharmacy…read morewill be open and then it takes forever to fill prescriptions. I'm talking days. I transferred my meds to Sheldon's and cannot be happier. I'm amazed that my meds are refilled in hours instead of days. I'm also finished with the rude behavior and people who cannot even say "Thank you".

Was texted and called that a prescription was ready for pickup, drove 40 miles one way to pickup…read moreand they had a sign in the window that there wasn't a pharmacist on duty and no prescription could be picked up by Kentucky law. would have been nice if they had let people know this via text or call just like when the prescription is ready to pick up. 04/10/2026

Well I guess I'll do this all over again I probably already have one on here about the Walgreens…read morebut I switch from Walgreens to CVS because there was a little Vietnamese pharmacist down there at the Walgreens who told me that because I see my psychiatrist Telehealth sometimes that that wasn't good enough for him and let me know he would not be feeling my Klonopin anymore so you can imagine what I told him he is not the only game in town I'll go across the damn road and get them. So not only are you losing business I'm going to give him somebody else business you see you see how customer service works you see what you kind of what kind of work you have to put in to have good customer service people that won't cuss you and hang up on you on the phone that's what we need we need a good small town Pharmacy here in Bowling Green.

Absolutely amazing staff willing to go the extra mile for all your pharmaceutical needs. I've never…read morehad a problem with them at all, and the prices are the best in town. Better service than the national chains in town. Why not support a local business when you can?

From the owner: Specializing in: - Health & Wellness Products…read more- Pharmacies - Vitamins & Food Supplements

most of us compare retail services to Chik-fillet. Steve Sheldon's Pharmacies are a customer…read moreservice category all their own. I can't say enough about how well they are run. I highly recommend. I've used the one in Franklin, Ky. I've used 3 locations in Bowling Green , Ky.

Been meaning to write a review of Sheldon's Express Pharmacy for a week now. The staff is alway…read morepolite and informative. They really bend over backwards to serve me as a customer. My insurance only authorizes 30 day prescriptions even though my doctor writes 90 day prescriptions. My prescriptions are generic and the cash price for a 90 day script, although more money it makes more financial sense. The staff took the time even though they were very busy to review all my options with me. I appreciate you guys very much.

the woman at drive Thur is rude and don't say thank you or anything . worst service I've ever gotread more

Called in refill, waited 2+ weeks to pick it up. Told they still needed to order it. How long does…read moreit take to put the order in? So now I'm out of meds and having to go to another pharmacy for pick up. This is not the first time. Very disorganized staff and never try to get people in and out. A lot of standing around talking.

They never answer the phone, rude and never have my prescription I need or "out of stock".read more

horribly rude and not helpful at all My medicine wasn't in…read moreand I asked what to do and they said i was out of luck