I've been to this doctor twice, once several years ago for a "Meet and Greet" visit, since you can not do your physical as your first visit and just last week due to a recovering foot injury. I am the first to admit that I do not enjoy going to the doctor, so I tried to see past some red flags. At this point though, despite Dr. Hitchcock seeming like a competent doctor I don't feel like I can deal with her practice long term. Making an Appointment- When I went to make my recent appointment, I utilized ZocDoc, an online service that Dr. Hitchcock's office utilizes. It makes no mention that this service should only be utilized by new patients. In fact, I selected that I was a returning patient during the registration process and the system allowed me to make an appointment. Since using an online system was new to me, I ended up calling to see if there was any updated paperwork that I needed to submit. During this call Sharon/Shari, the receptionist was incredibly rude. First, she chided me for using the online system as it was for new patients only. Again, there was no mention of this online so I felt it was extremely uncalled for for her to fault me for having made this appointment. She kept going on about it and eventually I just asked her to make me an appointment for the same time and date, which she did. I'm not sure what difference it made on her end, but for some reason it did. Something I knew from my prior visit was that with Dr. Hitchcock's office your first visit is considered a consultation/meet and greet. She'll address any issues but you will have to pay a copay, etc. as normal. If you have a free physical through your insurance, you can not do that for your first visit. It is an office policy that I feel is somewhat of a "nickel and dime" strategy. I asked Sharon to explain what the difference was between the physical and the consult appointment and she got really flustered and then just transferred me and said she couldn't help me anymore. Again, incredibly odd and uncalled for. Tiffany, the girl I spoke to next was a lot nicer and also provided a great explanation on the difference between appointments. Visit/Waiting Room- Dr. Hitchcock's office is on the second floor of the Phoenica Center, behind Barnes and Noble/Bonefish on Sandlake. The waiting room is very nice and comfortable, which is good because you will probably spend a lot of time in there. I waited about 45 minutes past my scheduled appointment. Visit/Appointment- The actual time I spent with Dr. Hitchcock was fine, although brief. An assistant took some basic information about why I was there before Dr. Hitchcock came in and then we ran through the things I wanted to discuss. I feel she was knowledgeable and gave me options for my concerns and the information I needed. Followup- This is an area that is a bit frustrating for me. I received a couple prescriptions as well as instructions for having blood work and an x-ray done. After completing the x-ray, I wanted to followup about if it had been received and reviewed. I also had a question regarding a prescription, so I called and emailed the medical assistant per the website. Unfortunately the response I got was to come in for another appointment. To me, that is unacceptable. While I'd be completely willing to come in if there was follow up needed off of the results or a new condition/complication that had arisen, it seems silly to me to spend my time and money on another appointment to ask a question about a prescription that was just prescribed to me. Again, I felt that the "nickel and dime" strategy was coming into play. All in all, while Dr. Hitchcock seems like a well-informed doctor, dealing with office policies and attitudes may be a little too much for me to handle long term. read more

While her current practice is busy, she has a genuine care and concern for her patients. When there is a true medical issue that needs to evaluated and researched, she spends the time with you to get to the underlying cause. Once she has an idea of what the issue is, she is efficient in coordinating care with specialties to further improve your quality of care. The support staff surrounding Dr Hitchcock has always been quick, kind, responsive and efficient. So very thankful to have her as my provider. read more

Waiting time - long, extremely long.. Staff - Friendly, but they rush you and the front desk lady got a little impatient when I asked for clarification because the direction given was unclear. Dr. Lara Hitchcock - She was friendly but not approachable, the lack of personal touch was present when I was talking to her. I went there for a physical exam, but they told me I have to go there first for ''greet n meet'', then 2nd time will be physical exam...I felt like they were just trying to make money off me. The whole ''greet n meet'' with Dr. Hitchock was like less than 10 minutes, felt being rushed again. I went only once and did not go back. read more

Dr. Hitchcock is practical, efficient and professional. She offers excellent care and advice and I recommend her to anyone in need of a primary care physician. read more

Dr. Hitchcock was so nice at my initial appointment. After my initial appointment I went back a few times and she was the total opposite. NOT a doctor I would want to go back to. She also never returns phone calls to her patients. read more

I just started going to Dr. Hitchcock and absolutely wonderful service and the receptionist are all very helpful dr. Hitchcock was so thorough made me do my blood work twice in order for her to make sure that I am in right ratio her concern for my well-being really touched me would Definitely recommend all my friends to go to her read more

Dr. Hitchcock is an excellent medical practitioner. She is very knowledgeable, and she takes the necessary time with you regarding your particular health issues. Her appointments are effectively scheduled thus you're not awaiting an excessive time to see her. read more

Dr Hitchcock has been my doctor for about 5 years now. She listens to all of my concerns and looks into everything thoroughly. The office is very efficient. I would definitely recommend her! read more

She really cares about patients. You can't fake caring or pretend to care because patients can tell who really cares. Just the way a doctor knows who abuses the medical field for profit or other things. read more

Dr. Hitchcock has been my primary physician for over ten years, and she is one of the most attentive Doctors I know. I enjoy the fact she keeps good records of my visits and can easily pick up where we left off from my previous visit. Dr. H., picks up on what's being said and will take the necessary time to actively listen to your concerns and make recommendations or outsource if necessary. read more

I have decided to leave Dr. Hitchcock's practice for a number of reasons. If I ever have an appointment that is NOT the first appointment of the day, I have to wait over an hour. Even with the first appointment of the day, I end up waiting 15-20 minutes. How can that be? Then once I do get into the exam, room, I am not exaggerating when I say that Dr. Hitchcock spends less than 5 minutes with me, including the breast exam, and half of that time she spends looking at her computer. It has always been that way, but I have tolerated it, thinking it was because due to the number of patients she needed to see that day, and besides I never had any health issues or concerns that really warranted an in depth discussion. However, my last appointment was different (1/23/18). This time when she asked if I had any concerns, I said that I had been suffering with some bad heartburn. She asked me 1-2 questions, printed me a referral to a specialist and that was that. Until I went to check out and found out she had coded my visit as a physical AND and an office visit, and charged me $80!!!! I was surprised and asked the receptionist how that could be, and she very rudely said to the PA, "put her in a room, there is nothing I can do"! I sat in the room for 15 more minutes just to have Dr. Hitchcock say that discussions on specific health concerns are not part of my physical. You have got to be kidding? Physicals being covered unless you say you have a concern?!!!! Who practices medicine like that? I got up, paid my bill and returned home to send an email explaining why I would not be returning to the practice. The next day I received a call from someone from the office, explaining to me why I was charged and defending what was done. Again, Dr. Hitchcock could not even be bothered to pick up the phone to call herself. I shared my concerns and he basically said I would find the same thing if I went somewhere else. I will risk it, thank you. Dr. Hitchcock and the Hitchcock Health Institute take the "care" out of "healthcare". read more

I find Dr. Hitchcock to be very understanding, caring, intelligent and patient. It's easy to get an appointment when you need one. Thewaiting room is lovely and I find the wait times to be very reasonable. I absolutely DO wish she would be more open to filling prescriptions over the phone when needed. This is the one drawback (although she may be working on this. Fingers crossed.) read more

I've seen Hitchcock for over 15 years. I appreciate her desire and commitment to science and continuous learning for the wellness of her patience. I left for a while due to the time it takes to actually get in to see her but now, she is limiting the number of patients she accepts because it's important to her, to spend quality time with her patients. She takes pride in her work, she authentically cares about her patients and wants to commit the time to spend with them. I'm a fan! read more

It's not easy finding a doctor that you can trust with your health. I was very lucky to find Dr Hitchcock when I did. She is knowledgeable, highly educated, extremely personable, and an overall good person. She understands time is valuable to everyone, so she is very quick and efficient, but at the same time is very thorough. She does take the time to listen to and address all of your concerns, but will have you in and out in no time, feeling good that your health is in the best hands possible. read more

Dr Hitchcock has been my physician since early 2017. I am a senior on Medicare and have been very pleased with her interest in my wellbeing and her availability on short notice. I recommend Dr Hitchcock to anyone looking for good medical care! read more

I will no longer be a patient of Dr. Hitchcock. I followed their process to get an appointment (sent an email) and had no one follow up with me. On the next business day I called the office 6 times before I could get in touch with anyone and when I spoke to receptionist they told me I wouldn't be able to see the doctor for over a month out? And they weren't even nice about it. A month from now I'll either be dead from what I have or it will have taken care of its self. (Ohh and the doctor had stopped seeing people that day and it wasn't even 3:30). read more

Dr. Hitchcock is a GREAT doctor. However - if you don't have all day, then don't go here. I think the last time I went here for a physical I waited 2+ hours, my physical lasted about 15 minutes. read more

I completely agree with previous review. Dr. Hitchcock is a great doctor who is personable and professional. However, the wait is ridiculous! I went for an annual physical. I waited exactly 90 minutes before I was called back into a room. I then waited another 30 minutes to be seen. My actual physical exam took approximately 5 minutes since I go to other doctors for my dental, vision and annual pap. Although she is a great doctor, I will probably start looking for another doctor's office that respects patients' time. read more

Love Dr Lara she is so personable and takes a real interest in you as the patient. I have been going to her for years and feel totally comfortable with her as my doctor read more

Dr. Hitchcock has been my primary for a few years now and usually the service is good but sometimes the wait time is extensive (to due emergencies, etc.) so when I schedule appointments, I just make sure I have enough buffer time in case they are delayed. Today however was different. I was called pretty much on time and I saw the new PA, Greg. He's very pleasant, answered all my questions, and helped explain new medicines to me thoroughly. I appreciated his consultation very much and is a great addition to Dr. Hitchcock's team! read more

I have been coming to this office off/on for a few years. The doctor is nice and thorough yet they really need to work on time management because I always have to wait ~45 minutes to be seen by the doctor. Being a health professional, I know that sometimes you may run late and unexpected things may happen yet every time I come to this office I have to wait (very long time). read more

I am pretty upset with how he healthcare field is these days. In my years of seeing doctors for annuals I've never had a "new patient consult" charge which was a charge of 200. I was aware of her policy however 200 to talk for max ten minutes about my medical hx??? I don't even have an extensive medical history or any comorbidities. Usually this is done during an annual in my previous appointments with other MDs. I had to come back for another appointment to actually do my annual. When I did I got charged another office visit for talking about the SAME topics we covered during my "new patient consult" and so she charged me for an annual which was covered by my insurance PLUS an office visit which was 160. How does this make sense ? I've never been charged so much in my life for medical appointments. I felt rushed during these appointments. She is very knowledgable and professional but the charges just don't add up with the services I received. The worst part is one of my exams was not readable because there wasn't enough material gathered during the appointment which was gathered by the dr herself. I have yet to receive a phone call to do a redo of this exam. I'm afraid to even ask as I do not want to get charged another stupid fee. I hate writing bad reviews about people. BUT in this case I do not think this is right or fair. My advice: Go to another doctor. read more

My only issue is the wait. Other than that the service is great and Dr. Hitchcock is very knowledgeable.

I am completely and utterly disgusted how Dr Hitchcock has changed over the years. I have been a patient for over 20 years. Every time I go, I wait a ridiculous amount of time to be seen, with an appointment! My last visit was my annual physical - the appointment was at 930am. I wasn't seen until 1115!! Everything was rushed, I had to convince her I needed a pap, because that is just part of a woman's wellness exam. I didn't receive my breast exam, my moles weren't checked, my reflexes weren't checked, and I was asked if I needed a refill on my RX. If you get a refill on your RX during a physical, she charges $20! This is an RX I've been on as long as I could remember too. So not only did she charge my insurance company for my annual physical, she also charged me for a doctor visit and sent me a bill for $15 because "YOUR COPAY WAS $35. This was supposed to be an annual physical (which was not done correctly by any means) and is covered completely under insurance - but no, that and the $20 I paid for the RX wasn't enough. She had to bill for an office visit too. She nickels and dimes her patients. I also had a UTI during the physical and two weeks later, I had to call them! It showed up in my blood work/urine test but no one in their office thought to call and let me know I had a UTI and the RX was ready for me...the best part - because I disputed the $15 and said I will not pay it, she sent it right to collection!! I used to hold her in such high regard, but after this, hell no. If you want a doctor that actually sees you on time and doesn't nickel and dime the crap out of you - don't come here. read more

Dr. Hitchcock always does a thorough exam. She patiently listens to my questions and gives me good answers. I'm very pleased with how she manages my overall healthcare. read more

Dr Hitchcock makes you feel very comfortable and never rushes through the appointment.

Dr. Hitchcock's office is run efficiently and professionally. Dr. Hitchcock allows plenty of time for her patients and is very easy to talk to. I would definitely recommend this practice! read more

Dr Lara has been a fantastic primary care physician. Apt are easily made and wait time is at a minimum. I couldn't be happier with the service provided by her clinic. read more

Dr. Hitchcock has been my family's doctor for years. She and her team are professional and caring. I couldn't ask for mor in a family doctor. read more

The only doctor I've been to who is really good at diagnosing. I can tell she keeps up with the newest treatments and drugs. I've never been able to get in although sometimes I've had to wait. She is also very friendly and will listen for a few minutes which is nice. read more

Regrettably, I will no longer see Lara Hitchcock. Her bedside manner is robotic, barely ever looking at you while she "efficiently" takes notes, and while I like being in and out of any doctor's office, one really can get the sense that she doesn't care about your health, but rather about your money and how much she can get out of you. Her staff has been expertly trained to deny deny deny, relying heavily on taking voicemails and emails instead of face to face interactions. I was never once called back after leaving voicemails. The office does not call to confirm appointments and charges $50 no-show fees even when a miscommunication happens or if you've never missed an appt before (after years with her). I had to call multiple times for test results, each time being told they were not in then when they were magically found, I was accused by her staff for not understanding the process - normal test results were never communicated back to patients - wait, what?! Her staff has a high turnover rate for a reason. read more

Don't plan to use this Dr as your regular physician because when you need her, she won't be available. Doesn't matter if you are an established patient. My family has been there several times, and today my husband was sick and needed to see her. The front desk staff didn't care, didn't attempt to find a way to squeeze him in (even though he is a regular patient), and didn't even offer to put him on a wait list. What's the point of having a doctor if they won't see you when you're actually sick? We will be finding a new doctor who actually cares about her patients. read more

Dr. Hitchcock is a very good doctor, when you FINALLY get to see her! I've been here several times & each time I wait no less than 45-1 hour! And if you say anything to her staff, RUDE! They make it like it's your fault for being inconvenienced. I asked once if I could bill them for my time. I am done & will be taking my insurance with me. Unless you have time to burn, find another doctor. There are plenty of good ones who care about your business & satisfaction! read more

Dr. Hitchcock is a good doctor, but it is really difficult to make an appointment because they rarely answer the phone and by noon forget it they just have the answering machine telling you they are not excepting appointments for the rest of the day. If you do get an appointment expect to wait at least 45 minutes in the waiting area and then 30 more in the room waiting for the doctor. The receptionist is extremely rude. I have been going there for years and I think the receptionist was nice about twice she is almost always rude. read more

Waiting time was normally in excess of 40 minutes. Total time for physical exam was 10 minutes including writing prescriptions - there was no time for questions. On a subsequent visit I wrote down questions to ask. Dr. Hitchcock got up and walked out of the room as i was asking the second question. read more

The office staff in this office horribly rude and apparently Dr. Hitchcock has a policy to charge you for every piece of paper she generates for you!!!!! I was told I would have to pay $10 for them to (re)print the order for my blood work for an upcoming appointment I booked with her. They told me she gave me the order last year at my last appointment......they didn't. I was even willing to pick it up and they still were going to charge me $10. I asked Brittany to have the doctor call me and she said they doctor would not be returning my call about this issue because it is her policy. I refused to pay and found another PCP in network that I really like. When my new doc sent over the release to Dr. H for my medical records I got a call from Precious telling me that the total for the per page cost for my medical records was going to be $17 and that if I wanted them to release the records I would have to first provide payment. So now my medical records are literally being held "hostage" by this office until I pay them $17!! UNBELIEVABLE!! THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED WITH A PHYSICIAN!! BEWARE!! read more

The waiting for an appointment can take 2 or more hours, they are always behind. The staff is friendly for being busy, you are rushed in and out. It takes forever to make an appointment. You get to spend about 10 minutes with Dr. Hitchcock. She usually prescribes and antibiotic and sends you to go have blood work done and you are out the door. Last time I was there for a follow up after 7 days, I was still on a 10 day antibiotic, and she prescribed me another, I said, I'm still on a 10 day! She has no people skills and doesn't look into her patients. read more

Pleaseeee do yourself a favor and do NOT go to this physician. Unfortunately I went twice, the waiting time is the worst, like 10 people arrive at the same time (with an appointment) and both times I wait for almost 2 hours. When I was with doctor Hitchcock, she wasn't concerned to help me and she ask me twice to wait "for a second" and she went next door to see another patience. She only cares about money! No people! Her staff is NOT friendly, 3 people working at the same time at the frondesk and they forgot to schedule an appointment and when I came back the excuse was that the lady was new. Also they overcharged me $131 for my first visit, saying that I wasn't cover. I called my insurance and they told me that I only was supposed to be charged for $13 amd not $130. Took me about 40 days to have money back and only refunded me $70. Please make yourself a favor and find a doctor that really cares about you and don't treat you like a cash machine. read more

On Aug 17, 2015, I went to Dr Hitchcock for an infection in my leg. She said she didnt think it was serious, but upgraded me from penicillin to doxycycline as a precaution. Her office staff then dropped the ball by not properly following up on the wound culture results. According to Quest Labs, the results were sent 2 separate ways to Dr Hitchcock's office via the default email Care 360 on Aug 20. Dr Hitchcocks staff opened the email on Aug 27, but didn't even call me until Aug 28 to tell me that the results showed MRSA. On Aug 28 around 11:20 a.m. I was told by Hitchcock employee, Jackie, that I need to get into her office immediately. I was in Tampa, about 2 hours away, & asked what time the office closed that day, & was told that they close @ 1:30, but Dr Hitchcock was probably leaving early that day so Jackie told me to go to an urgent care facility immediately & tried to schedule an appt for me the following Monday. I went to an urgent care facility only to be told that the doxycycline I was already taking should be sufficient to treat the MRSA, even though it wasn't one of the drugs tested against the culture. I wasted $50 on that urgent care visit, because 2 hours after Jackie told me that I had to go to an urgent care facility, Tiffany@ Dr Hitchcocks office called @ left me a message that the doxycycline was the correct medication for the MRSA infection. I scheduled an appt with Dr Hitchcocks office for the following Wednesday to discuss the poor follow up on my culture test results. Dr Hitchcock wouldn't even talk to me if I wouldn't pay a co-pay of $25. After this, I could never recommend this Dr's office to anyone. Very poor service & bad attitudes. read more