Time to find a new vet. Two dogs at todays visit. They looked in their ears and listened to their…read moreheart. One got rabies shot and we got some tick, flea and heart worm medicine, $970. It's always a good sign to move when greed takes over from pet care. The "annual checkup" was $204. I just called another vet to price compare and they were $105 for an annual check up. The brand new Mustang E parked beside the building should have been a clue. I will be getting our file transferred away from the money pit and sent to a clinic that cares about animal health at least as much as their bottom line.

Our flights got cancelled due to the storm, and we advised them before visits were to start, but…read morethey insisted on full payment of the invoice anyway. This is their right but insisting on a full week payment was a bit heartless especially as we were a new client. But what really took the cake was adding additional charges that we never agreed to, to the invoice. So not only do we have to pay for the full week and Loving Paws provides zero services, but we also have to pay more than what we agreed to? We even pointed out that the contract and the website do NOT allow for these additional charges. They are very unreasonable and difficult people to deal with and would rather destroy a new client relationship over $22 plus HST in made up, unauthorized fees, just to pocket even more unearned money. It was a huge mistake trusting Loving Paws with our pet, given the type of person the owner is. UPDATE: After this review was posted, the owner agreed to remove the additional, unauthorized $22 plus HST. The fact that it took this review just to get them to remove unauthorized charges, on top them already getting paid a whole week's worth of payments for no services rendered at all, speaks volumes about this business. I would not recommend them at all. UPDATE+: The owner does not deny anything in my review. She makes it seem, like it's about $22, but it's not. She fails to mention that they insisted on being paid over $170 for an entire week that they did absolutely no work and no visits for, but were jerking me around to add another $22 plus tax to be paid about $200 to do no work, no visits and do absolutely nothing, due to my flights being cancelled. I was shocked as a new client that they would be so money-grubby, as if they couldn't rebook their sitter a week in advance? This owner is a pig, and I've only posted the truth which she doesn't even deny. He statement that I'm negatively impact a small business" is classic deflection, as any negative impact will be due to my truthful review about how bad this business treats a new client, grabbing $200 for doing no work and their taking advantage of the winter storm that ruined our holiday! Shame on these people

From the owner: Our sitters are highly qualified, skilled, and emergency ready with Pet First Aid & CPR Training,…read moreand more! Our team of professionals are trustworthy, reliable, dedicated, whom love animals and take great pride in providing excellent care to furry family members!