NOTE: this review is just for orthodontics. I do not recommend Embassy Dental for regular dental care. I just finished up 15 months of braces treatments with Embassy Dental and I am so pleased with the results! I went in every 4-6 weeks for visits and the staff were always super friendly and efficient. My only complaint was that I had 3 different orthodontists during that 15 month period. I will say that the latest one is my favorite. He explains exactly what he is doing and tells you what to expect in the days following a tightening. Also, the ortho staff travels so they are only in the Donelson office twice a month. That makes scheduling a little more difficult. Regarding regular dental work: the staff are also very friendly, but I always felt like they were trying to upsell me and do unnecessary treatment. read more

This was literally the best visit I have had. They always have good dentists but the last hygienist really hurt me. Thankfully she moved and Nikki is awesome! I have went to this dentist office for the last 20 Years. Some employees are better than others over the years but they have never given me a reason to leave. read more

Completely filthy. Bathroom was the first red flag. Dental chair base had dust, dirt and grime thick enough to write your name. They handed me a pair of red goggles to wear with fluid splotches. I couldn't wait to leave without work being done there to go home to take a shower. read more

Clean office and friendly staff. Dr. King did a great job on my root canal and a filling-I didn't feel a thing. No upsells

The care I have received has been excellent. They pay very close attention to needs and concerns for every patient.

I went in to this Embassy location yesterday, March 12, 2025, for a regular cleaning. The ladies at the front desk are always super friendly and greet me as soon as I walk in the door. Alyssa, the hygienist, did a great job with my cleaning --- explained each step as to what she was doing, was understanding of my issue of not being laid back flatter (sinus/breathing issues), and was friendly and comforting as she did her job. They've made me no longer fear going to the dental office! read more

Went there yesterday for my first appointment. Did a pretty decent job of an evaluation. Referred me to an Endodontist to get a root canal and I go back for a cleaning and treatment my insurance won't pay for that's 277 usd out of pocket. I'll try to remember to update this after my treatment. read more

I have been seeing Dr. Taylor for a long time and have always been very happy with his care. The staff will make sure you are at home. I recommend this office for your family. read more

I went to this Embassy Dental location for my yearly checkup. They told me I needed to do some x-rays. While doing the x-rays the device they put in mouth nearly chocked me to death. I couldn't breathe. The technician cleary didn't know what she was doing. It was the most awful torturous experience I've ever been through. I would greatly advise against anyone going to this location. They are not professional. read more

This was my first appointment with them. I was really impressed with how well they all work together and seem to have a happy environment. To me, happy environments have better employees that make patients feel more relaxed and almost part of the team! I will be back in October for my cleaning and I can not wait! read more

Everyone is so nice and the place is clean. They take the time to listen. I will recommend them to anyone who asks.

The staff from the front desk to the Dentist was so incredibly patient and kind! I am so grateful to have found this place! If you have Dentist Anxiety this is a great place for you! read more

I felt like I was at a mechanics shop with all of the upselling that was going on. I decided to give them a try after moving 30+ minutes away from my regular dentist. Big mistake. My other dentist is well worth the drive after this experience. They tried to sell me a $544, out of pocket, "deep cleaning" that they insisted I needed. "You're nowhere near getting gum disease, but if you don't get this deep cleaning, your teeth could fall out!!" It was a scare tactic to get me to agree to unnecessary services. All of this was after waiting 30+ minutes to be seen by anyone. Stay far, far away. read more

Absolutely the best dentist office I've been to in TN. They were able to see me during my emergency/last-minute need. They were polite, happy and overall created a great experience through, what can possibly be, some of the worst moments. I went into it thinking that it was going to be a dreaded trip to the dentist, but it turned out to be a great experience even if it was at the dentist office. read more

Great service kind and educated answered all my questions thank you prices not bad either .

I have tried numerous times to contact these people about I had some dentures made right when the pandemic came out and I paid him $2000 upfront for my new dentures I am not receive my permanent dentures I only ever received temporary ones and they will not return my call and so I cannot in good conscience recommend these people to do anything dental to your mouth. They have my $2000 and I have no idea what happened to my permanent teeth when the COVID-19 hit. I guess I'm gonna have to find a new dentist and re-pay money for something I already paid these people. I have spoken to someone several times and they promise we will check it and get back and they never have called me once. Thank you're read more

My hygienist Lisa left Donelson ED, so when I called to make appointment I scheduled with Deestin. I was over the moon happy with his attention to details and how through he did my cleaning. He was gentle and repeatedly checked in on my comfort level. I'm very excited to have found another fabulous hygienist. read more

This place is a scam operation. In March 2013, I received invisalign braces from Embassy's orthodontist. My dental insurance was covering part of the cost and my out of pocket expense was approximately $3600. I paid $2000 down payment and financed the remaining $1600. In October of 2013 (when I still wearing the braces), my dental insurance changed because my employer changed. In January 2014, right as my invisalign treatment ended, I was contacted by Embassy saying that I owe them $800. Apparently they were billing my dental insurance over time so when I lost that insurance in October 2013, Embassy didn't get the rest of their money. So now Embassy was trying to say it was my responsibility and I owe them that money. Several things: 1.) I was never told that the insurance was being billed over time. There was no reason for me to suspect this because I was billed entirely up front. 2.) I could have kept the previous insurance via COBRA which would have been much cheaper, but I was never informed of the problem until 3 months after that insurance ended and it was too late to get COBRA (which has a time limit of 60 days). 3.) I never signed to or verbally agreed to pay anything more than the $3600. Now Embassy continues to send me bills for $528.11 (notice it's less than the $800 they initially attempt to extort from me). I reported them to the Better Business Bureau, and Embassy was unable to provide any documentation showing that I had ever agreed to pay anything other than the $3600. However, they still refused to clear my bill. So unless you want to be extorted for money you don't owe and never agreed to pay, don't go to this scam operation. read more

Worst dental office ever. I kept going for many years because we never needed anything more than cleanings and fillings. Staff is rude. Several times showed up for appointments and office was just closed. When I called, no one knew why no one was there. Do what‍. The hygienist Kimber, was finally what broke the camels back for me. I don't think I've ever seen a more unprofessional person. And I am a nurse, I know how things go, don't talk down to me. Recommend to never go there read more

PLEASE DO NOT GO TO THIS PLACE!!! I dont know about the hygienists, but the first dental assistant and the dentist are nothing but ghetto trash! Bad attitude, awful customer service, and just downright nothing but disrespectful. The dentist is not humble and he is extremely cocky (dont know why bc he sucks at his job). Dont get me started on the assistant. She's nothing but a typical hoodrat. read more

I have been going to Embassy Dental for my dental needs since January 2015. From cleanings to getting my braces, I have had nothing but great experience every single appointment. I have been going every 6 weeks since February. The staff is always friendly and call to remind me of my appointments. Even when I was running way late due to car trouble they still accommodated me (that same day). Both the orthodontist and the dentist I've worked with have been super friendly and have addressed all my concerns. Thank you Embassy Dental & Staff. read more

This is the worst dentist I have ever been to in my life! The staff is completely unprofessional. I went through pure hell just to try to get a crown done, 5-6 appointments, because they continually experienced "hiccups" (their words not mine). I showed up for an appointment once only to be told minutes before the appointment that a machine was broken. Also, tomorrow was supposed to be my final appointment but now there is another alleged "hiccup." The impressions already had been done, but now they claim that more are needed. I finally have put my foot down at this point. I am done with their lousy and unprofessional service! read more

Got here at 7:45 for an 8:00 am appointment. I made the appointment early so I could leave and hear back to work. 8:15 and I'm still waiting to be seen. 8:38 they take my X-rays and I'm just sitting here still waiting for the cleaning to begin. I had to leave my old dentist due to new employer and they were very efficient in getting me in and how. Well it's 8:40 I'm still waiting for something to happen read more

Avoid this place. They overcharge you, always and I mean always, follow up with your insurance to see what the actual cost should be. Some procedures are unnecessary. The staff is unprofessional and rude. Our entire experience has been horrible. Oh by the way, the AC wasn't working while we were there, so that only added to the poor experience. Maybe that explains the employees' bad attitude? Stay AWAY from this place and find an office that has people that care. Good Luck! read more

Embassy uses cheaper material for in-house crowns. Sometimes they break within warranty and sometimes they don't. My insurance has a 7 year replacement clause so you get stuck with a large bill if they break. read more

Walk, NO RUN far away from Embassy Dental. There's a thousand other dentists and hygienists in the area that will perform a more thorough service blindfolded, with one hand tied behind their back than this particular office. Their lack of professionalism and deceptive financial practices cuts to the core of what's wrong with facilities such as this, run like Puppy Mills, without regard for immediate and long term consequences. Never in my history have I ever got up out of a chair and walked out. My first. Sadly, to the ill informed, they would have stayed and signed a form agreeing to pay hundreds of dollars out of pocket, because Embassy Dental inflated the cost of a deep cleaning by 100% and 300% over my dental insurance reimbursement to them. Bottom line is they are doubling the costs to increase their bottom line at the expense of the patient. Not to be denied, I found a very professional dentist who worked me in, and after an exam, had a cleaning, then scheduled a deep cleaning......My total out of pocket after insurance.....ZERO. Had this company taken the time to inform me of my options beforehand and their exorbitant costs, far and above the norm, prior to my first visit, I would have no need to share my experience. Lastly, I'm sure there are many good people who work there. Sadly they are all skewed by the shady practices of a few. read more

This place is nothing but a cash cow for the dentist. STAY AWAY! I scheduled a cleaning, but after x-rays I was immediately steered toward their finance officer. I felt like I was at a used car dealership (that is NOT a compliment.) They wanted me to agree to a few thousand dollars worth of work. Then REFUSED to just clean my teeth and let me go. Total rip off. Stay away, far far away. read more

Do NOT go here! First time here... I ended up within nothing but X-rays and took over 3 hours. I have a gum disease (according to them, but I'm getting a 2nd opinion) that requires a deep cleaning that's over $300. Of course they can't just give me a regular cleaning... They refused. The dental assistant dropped my X-ray things, put them back on the tray, then ended up putting them in my mouth. And she was the most unprofessionally spoken person I've encountered In a while. Then I sat there for 30 minutes waiting for them to tell me how much this ridiculousness would cost. (Oops we didn't realize our office manager had went to the bank...) ummm WHAT!?? This was my first and last visit... Typical corporate money hungry office. STEAR CLEAR! read more

Think at least twice... This was my first dental experience since moving to Nashville after years with a great private practice in IN. What a world of difference. Start with the 'used car salesman' approach to getting a new patient signed up on a 'treatment plan'. Sadly I didn't leave right then. Then... there was not one singe person working in this office for the entire 2-3 months of my treatment...not even the doctor ! There were some nice and capable folks along the way but several that were neither. Eventually the treatment that was 'pitched' was executed. I'm not at all sure of the integrity of the work or what might be next ... It will not be be at Embassy in Donelson... read more

Think twice. Neglected ..now I'm going to be down $$$$$ to fix..they tell me I need crowns ..I dont!! Anyone wanting to find a good dentist don't go here! (I was ask MANY times to make sure I wrote a good yelp ...said "I'm getting a lot of bad ones" anyone interested in knowing more I'll share it all. Yes I am going to pursue this ALL THE WAY read more

TERRIBLE. Utterly chaotic office with no sense of timing, organization or customer-consciousness. I had switched to this branch because I hated the care at Embassy on Hillsboro Pike and thought maybe a location change would fix it. Not the case. They ran 40 minutes late for my first appointment, which I had called twice to confirm I needed. I got a "new patient" appointment ($70 for X-rays and to have my chart filled out, NO CLEANING) at Hillsboro less than a year before and didn't see why I needed this one. Once I finally was seen, the assistant promptly informed me that I hadn't needed the appointment after all (as I had guessed) and their receptionist was a moron. (My words, not his. She is also horrifyingly abrupt and rude both on the phone and in person). To placate me, the dentist peered in my mouth and told me he wanted to replace two fillings and fit me for a night guard. I pre-paid for these, scheduled them for the same morning, and left. They called two days before my next appointment (cleaning, fillings, nite-guard fitting) to inform me they were changing my time and couldn't put both procedures back-to-back anymore. I live 40 minutes from this office so I had no choice, despite having to work that day. The fillings went smoothly, but the office managed to lose my nite-guard molds so I had to re-do them and was told to come back in two weeks to get them. I talked them into sending them to Hillsboro because I work close to there. At first they refused, but when I was told my payment of $500 had never been recorded despite a charge to my bank account, I was pretty upset. By the time that was solved, they agreed to transport the molds. On this same note, I had seen a male assistant the first visit whom I was able to describe easily. He was in the office that day. Upon reviewing my notes, the office manager told me the person who charted on my last visit was female. There was never a female in my room and no record of molds being taken at all despite my assurances that I had been gagged and suffocated for them, absolutely. I'm sure that the fact that someone I never saw charted on my file is a form of malpractice. Last, the hygienist asked if I wanted fluoride and I said unless I had pre-paid, I would pass. She went to the desk and said it had indeed been pre-paid. When I went to check out, I was told she had been wrong and the office was charging me because I had received the fluoride already. They eventually waived it after trying to convince me to maybe pay on a payment plan?? This was about the principle of the matter, not the money. If the fact that they have nothing together, will lose your products and your payments, and can't read/record simple notes isn't enough to scare you, I'm not sure what could. read more

I went there 2 years ago, hoping to simply have my teeth cleaned. I was told I had to see the dentist first, so I did. He performed an exam and using their nifty technology showed me that I had "6 cavities". This was surprising as I have never had any before and am in my 30's. I was then told I would have to schedule 2 separate appointments for fillings before I could ever get my teeth cleaned. I felt like I was getting the run around and went to another dentist and sure enough, I don't have any cavities. This place makes me angry because there are probably lots of other people shelling out lots of money they can't spare for dental work they don't need. DON'T GO HERE! read more

My family has been going to this office for several years and we have not had a problem yet. My mother had a tooth that was really bothering her and she couldn't find a dentist in her area that would take her care credit so we called this office and they took her right in and even did an unscheduled cleaning for me while I waited for her just so I wouldn't have to come back another time to get my work done. My mother was a little nervous about coming to this office because she had read some of the previous reviews but I told her we had had no problems. She was so thrilled when she left that office! She said the dentist was great, she didn't feel a thing and she would definitely be going back to him. read more

I was a little worried because of previous reviews, but I had a good experience here. Very friendly staff.

Today we showed up for an appointment that we made weeks ago and even had an appointment card with today's date and time. Apparently, they screwed up and deleted the appointment somehow. They refused to see us. read more

I've been to the Donelson office and had nothing less than a wonderful experience. I have always been seen at or before my appointment time. My procedures have been explained clearly and thoroughly. I do not have insurance but they have worked with me to be certain that my work was done and affordable. They make going to the dentist an enjoyable event. read more

DO NOT TRUST THE REVIEWS ON GOOGLE! Save your time and insurance money DO NOT GO TO THIS PLACE! They want to make you go through a list of unnecessary procedures. I just wanted to have one tooth fixed and they insist on a bunch of expensive procedures I didn't ask for which totaled to about $3000-- that's more expensive than my braces. They give you a form to sign regarding the procedures-- DO NOT SIGN IT! I ended up not getting the one thing I wanted. read more

I was told free exam and xrays. I had left one dentist crying called them Madison was great ..comforting come right over. Seen dentist he wanted to save like 4 teeth and when i called back and asked to get all pulled. She stated she had to talk to Doc. I called 3x. They said she was busy. Left messages none returned. And 2 months later I get a bill!! Worst service and experience ever!! I called left message when i got bill. Guess what? Noone has returned my call!! I know they are there to save teeth but to go thru all that pain and $$ just to have pulled a couple yes later is not worth saving. read more

apparently the receptionist didn't like my accent... after waiting in the office for 20 minutes to get an appointment, and waiting for her "not to be busy" I told her I didn't have more time to waste. She told me she would call me later that day to make an app, wrote down my phone, and 3 months later I am still waiting for her to call me. read more

If I could give this place less than 1 star, I would. My family and I have had so many issues with the billing from Embassy Dental. We have both primary health care insurance, as well as supplementary dental. I was given a quote for a procedure last June, with my responsibility being $250 out of pocket. I postpone the procedure for 2 weeks to make sure I wasn't going to be responsible for any additional amount. On the date of the procedure, I again asked them to run my insurance to make sure billing was correct. I was again told I would only need to pay $250. I have since been billed for an additional $600. They claim they wouldn't have quoted me for services without providing a written estimate of costs-which they didn't. I have asked them to have their dentist call the insurance company, but "that dentist no longer is employed here." This is not the first time we have had billing issues-they routinely have billed us for services that insurance covers at 100%. I have never experienced such a headache with dealing with healthcare services. They refuse to take any responsibility for their billing mistakes. I would take your business anywhere but Embassy. read more