Very bad service. I brought my truck in twice and still wasn't detailed like it should of been . Windows where greasy wax was left all over the truck and smudges where very visible in the sun . read more

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Good solid deal if you use their specials or a groupon. Above average detail for the price, will definitely use again. read more

I needed my headlights restored (2004 4Runner) and didn't want to go back to Car Toys. I got a great price for both headlights and it was an absolutely professional experience from top to bottom. When the tech was done, he came out and walked me to my car and went through a quick run down of their process and how to take care of the headlights going forward. I'll absolutely be going back for a full detail. read more

EMDS Mobile Detailing - Car Wash Near Me - Colorado Springs, Colorado

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Amazing job done by these guys. Brought our car in after we bought it from a private party. The interior looked absolutely horrible. I went ahead and agreed to do the whole package just so my wife could have a shiny new car. Definitely worth it. Car looks practically brand new. They exceeded my expectations by even getting some water damage stains out of the headliner. Appointment set up was easy and the customer service was great. They were very accommodating and patient in answering all of my questions. I will definitely be a return customer!! read more

EMDS Mobile Detailing - They cleaned half the seat and took this comparison shot for me. Definitely a dramatic result. - Car Wash Near Me - Colorado Springs, Colorado

A fantastic experience! I came in on a Groupon. I loved their work so much that I had another car done the very next day. Professional, friendly folks with outstanding attention to detail (pardon the pun). Definitely spend the extra $20 for the engine cleaning. They'll make it look brand new. My carpets were mildly damp, as one would expect after a very thorough cleaning, which looked fantasic and very clean. I loved it. They were not 'soaked' as others have mentioned. read more

This was great until they sold me a gift certificate for a full detail and then went bankrupt. I got burned.

I was visiting from California and was trying these guys out. The detailing was ok on my Lexus not worth the money I paid. They told me they had a promotion but there prices are always the same. No promotion. I wouldn't recommend read more

I bought a used Ford Expedition that needed some SERIOUS detailing inside and outside. The carpet and upholstery were pretty dirty. I brought it into Experience Matters and they did an amazing job and made the car look fantastic! They even brought the headlights back to looking new! And the price for all they did was very reasonable! I had several interactions with customer service over the phone and in person with at least two different people. In every case they were helpful, knowledgeable and friendly. I can not speak for the other detailers, who I am sure are fantastic, but SAM was great. He earned my business. I have several more cars that I will definitely be bringing back for detailing. read more

They do a great job. Work hard and really have a attention to detail. They have detailed all my cars and I will have them do it again.

My husband and I dropped our vehicle off here on Thursday for an inside and outside cleaning and detail. My husband travels for work and so the car needed some TLC. Based on the good reviews we read, we felt pretty confident in picking this place but now we wished we had gone elsewhere. For $80.00, our car should have sparkled but instead it still had dirt on it, you could see the wax drips all over the car because they did not buff it out and the inside had black paint or something all over the doors and my husband's amp. The floors in the back seat definitely were not vacuumed and the seats in the front and back looked like they had not been vacuumed either. This is not a place we would ever go back to and would not recommend it to others. We have been to other places that were cheaper and did a much better job. Experience does NOT matter with this business. read more

We have dogs so we assumed they could not get all the dog hair. They did. We have brought both our cars here multiple times and have always had good luck. they do a nice job, easy to get an appointment and very courteous. read more

DON'T USE THEM! My stepdaughter took my 2009 Nisan in for detailing. Through the carelessness of the employees, they allowed water to run down the vents and shorted out my high-quality stereo system. We have been given the run around by Bill since this happened in January 2019. He has refused to return calls or take steps to repair the damage other than order a cheap, crappy part off e-bay that doesn't work and won't even fit our Nissan. Watch you stereo if you take your car in and check it before you leave to make sure they haven't destroyed it. read more

I called and received same day appt. Thank you Jennifer. The detailer Justin did an amazing job on the interior, exterior, including the engine. Thanks for the great service! read more

Friendly staff. Great prices. Does the job right. You won't regret trusting these guys w cleaning any vehicle you have. Very pleased.

I found this place on Groupon and decided to give it a try since my headlights needed cleaning. The reviews I read all seemed positive. They have a huge waiting room with lots of chairs and a Tv. The staff was friendly when I arrived. They also have a vending area. They also did an awesome job on my headlights. read more

I was very impressed at the work done on both my vehicles here, I highly recommend Experience Matters

Thought I'd try out this place for a badly needed headlight restoration when I saw it offered on a Groupon. I had tried one of those do-it-yourself kits from Home Depot - word to the wise, its just not worth the time and effort when there's a place like Experience Matters that knows how to do it right. Anyhoo, very friendly and efficient staff. Did a great job on the headlights, they sparkled like new! It's a little hard to get to the location, you will want to travel west on Fillmore past I25 and look for it on the right going up the hill. Get to the top and you've gone too far! Trust me, you will regret having to make a u-turn and try turning left across traffic into their driveway. I'd give 4 stars for location, but 5 otherwise. read more

I found this place when I was looking on Groupon. I bought the package that included the inside detailing of the car, buffing, and a handwax. I have to say the service was very friendly but I will not be returning to this place. The cleaner they used to clean my windows left a residue, and also the wax was not all taken off on one side of my car. Another thing was that my seats were still very very damp and my carpet still had some crumbs on it. The floormats were cleaned but the actual carpet in the car was still a bit dirty. This is not my first time going out to have it detailed, I have had wonderful experiences with other car detailing shops but this place did not live up to expectations. read more

I found this shop through the Groupon deal for a interior detail and wax. It was not worth it! My car was pretty clean bringing it in, but my Groupon was about to expire so I figured I better use it.They missed all the little cracks when cleaning (which is the main reason I take my car to get detailed). when I picked up my car, my carpets were SOAKING wet! They had placed the mats on my backseat and by the time I got home I had a lager muddy puddle in my backseat. I did my best to get the extra water off the mats, but they ended up taking forever to dry and leaving a unpleasant smell in my car. The job they did cleaning my car was nothing more then I could have done at home in 30 minutes. Listen to the reviews and take your business elsewhere. read more

I got the Groupon deal for a total detail from Experience Matters. A child had recently puked in my back seat, and I wasn't able to clean it completely myself. I got my car back looking like it was new. They did an excellent job, and I'm thrilled with how clean my car is, and how nice it smells. Other people have commented that their carpets and seats were too wet, but mine were perfectly done. Stains gone, and customer happy. Taking our other car there Monday! read more

This IS the best place in the Springs for a detail great detail techs great service reasonable cost.,if you need your headlights done they will look like new, Dana was my tech and the job he did was perfect‼ read more

I am very satisfied with the way my car looked after I got a showroom detail done. The owner and employee was very nice to me, and I will be back! read more

I got a full detail on my Chevy Tahoe. It looks great inside and out! I'll go back next time.

Have had multiple cleanings here. The first one a few years ago was amazing and the ones after were sub-par but their prices were seemingly competitive (but still not that cheap) so I couldn't complain. However, front desk/customer service have lapsed. Their lack of consistency and rude customer service are no longer worth it as their quality of work has declined. I am aware it depends on each individual employee who cleans, but at this point, I rather go to the car wash and do it myself without the frustration or the gamble, or go to the dealership or a more expensive place and get my money's worth. Maybe they're so busy due to their Groupons offers now that they can't afford to offer quality car work and customer service? read more

They fit us in and got us out super quick! Super accommodating! Thanks for excellent customer service and a good price!

I bought a Groupon and got a great deal. The people that answered the phone was very rude and I thought that would set the tone for the experience. I was told it would be a four hour job and it ended being a seven hour job. I had just bought the vehicle and it was trashed. They did an excellent job and did not charge extra for the extra three hours of work. They were rude at the desk at pick up once again. Customer service sucks but the work they do makes up for it. read more

These guys go above and beyond was very impressed with their work. I have a yellow lab which means LOTS of dog hair they were great at my detail inside as well as out. read more

I brought my filthy truck here for a complete detail package today and they did an amazing job! My 2002 vehicle looks brand new! I have never seen it look so good. I will be bringing my other vehicles here for services and most likely be back for headlight restoration on my truck. The team was friendly, professional and helpful. For a small extra charge, they even cleaned my engine and since my power steering pump had exploded a couple months prior, I was extremely happy to get that mess cleaned up. As a former smoker, I wanted my vehicle to smell smoke free and these guys threw in the treatment for me complimentary. Happy with the job, Thanks to all at Experience Matters, I will tell all my friends and family as well as bring my truck and other vehicles back whenever they need a cleaning. Great Work! read more

New in town but Justin will be the only person to wash my cars. Great car and attention to detail! Great experience overall.

After an initial unexpected problem, I contacted the owner/manager and he promised to make everything right and certainly did so in a courteous and professional manner. He graciously invited me to bring my 2nd vehicle for a complete detail at a deep discount to show me how they usually operate. The older vehicle was completed promptly and looked nearly new when finished! Additionally, I brought my truck back to re-do the problem areas and everything was taken care of as originally promised! Great work!! read more

These guys saved us while on a road trip when my son spilled a sticky drink in the back seat. They worked us in right away to clean the area and charged a reasonable price to do it. read more

Did a great job on my headlight restoration as well as vehicle detail. I have already brought my second car to be detailed.

I was referred to Experience Matters by a local boat repair place. I had high hopes because the staff was very accommodating at first. When I expressed my disappointment then it all changed. When I brought it to the manager attention that I was disappoint with the results, he offered nothing up . The detailing was not cheap ($350), and disappointing results (wax was left on in spots) and no customer service equals I would not recommend this place to take your boat to have detailed. I can accept that they couldn't get all of the oxidation removed, but the fact the manager didn't want to see the boat or offer anything in return is truly telling of the lack of customer service. read more

I took my car in for a complete detail and I absolutely loved its a 2007 Ford Focus then beat up stained you name it and it looks so nice now the engine looks new the headlights are amazing I will definitely be taking my car back to them read more

Experience does matter and I did not have a good experience at Experience Matters. I purchased the Complete Auto Detail deal on Amazon Local. I scheduled an appointment a week in advance and I got a courtesy call the morning of my appointment, which was nice. However, they failed to tell me they moved locations and the address on everything (including their own website) was incorrect. After a couple phone calls and some confusing directions I finally got to the right place. I was met by the person who detailed my car. He was nice, but confused on what packaged deal I bought. He kept saying it would be extra for leather conditioning, buff, etc. all of which was already included in the deal. After sorting it out he asked me if I wanted to wait in the wait room and I told them I had a ride. He said it would take a couple hours. A couple hours later I got a call thinking my car was ready, instead it was the manager trying to up-sell me on the headlights and car engine cleaning. I politely no thanked him and asked when my car would be ready. "No later than 4pm" he said (which was two more hours). My ride dropped me off shortly after 4pm only to see my car just pulling into the garage to get cleaned (4 hrs later!). The manager told me it would be about 40 minutes (no apology, kinda rude). About 40 minutes later my car pulls out of the garage. The man who detailed it walked me around my car to see if it was satisfactory. Looked alright to me so I tipped him and I was finally on my way! When I got home I was able to take a better look at my car, and noticed my silver Subaru AWD emblem missing from my console. No!!! I quickly called and got the manager and he said they were closing but would check the vacuums and give me a call on Monday morning (yeah right)... Monday comes around and of course no call. It took me several phone call attempts to get the manager on the phone in which he replied "You didn't get my phone call this morning? Had my guys look through every vacuum bag and we couldn't find it." Still no apology... No they didn't. I am not a difficult customer and always tip well, especially in the service industry because I can relate. I never expected first class treatment for an Amazon Local deal, I understand not being priority or trying to upsell me. But after losing a piece of my actual car is when I drew the line! Sorry experience matters. The actual detail job was acceptable but not great. Carpets were really wet, some spots missed. Wax and buff was about as good as a drive thru car wash. The job was obviously rushed and my car was there all day. read more

Just got my car detailed today and it was a great experience. I went yesterday and the lady at the front was rude, but the lady today was amazing. They cleaned my car out spectacularly :) thank you guys! Will definitely be back again! read more

I had the most horrible experience about 5 weeks ago. I am not someone who typically writes reviews regardless of bad or good service. I am a salon owner here in town and believes an owner or company may redeem themselves in order to not receive backlash. Not in this case. This topped every awful experience I've ever had at any business. About 5 weeks ago, I took my car in at 9am like the guy on the phone strictly prompted me to be there by. They said within 3-4 hours they would call when my vehicle was finished and would probably be done in 3. So being at the mercy of my friend, we stayed on the west side of town trying to kill time within that time frame. 5 hours soon passed and they still didn't call. So we gave it half an hour longer and tried to call. No answer, so we headed over there to see if it was finished and maybe they lost my number or something. Upon arrival, the guy at the front told me my car would be finished in 10 minutes or so. When the detailer brought by car out shortly after, he asked how it looked and I said, "Seems fine. Is it normal that you guys don't give courtesy calls when rubbing late on details?" He brashly responded, "Look lady I just work here. Take that up with the guys in front, I don't deal with that stuff." I was floored by his response and especially not even backing his company saying sorry he didn't realize that happened and he would help me locate someone to speak with or anything.. So I went inside and asked this young man what took so long and if it's normal to run that late on a detail without a simple courtesy call. All he said was "sorry.". Didn't even offer to talk to his manager and get my number .. Nothing. Didn't show any heartfelt sympathy and just asked for how I was paying. I couldn't believe it. As I was getting home, I realized someone else's belongings were in my vehicle.. Crumbs still all over my floor, some of my seats weren't shampooed, and I was missing a Tinseltown plastic popcorn bucket, $35-50 worth of change, and an expensive lipstick. So naturally, I called the place to let them know about this other persons belongings and my missing belongings, not to mention the crappy quality of the detail. The manager got on the phone and I explained to him the situation. I suggested that he may want to call the people who had gotten a detail that day to see if they were missing a bag with a book and some clothes. He sounded disinterested in this and asked how much my items were valued at.. Didn't seem to care about the other customers stuff. I didn't have exact prices and he said that's fine just ball park the prices. So I said $15-20 for the popcorn bucket, $21 for the lipstick and $35-50 worth of change. All he said was sorry and he wanted to get with the detailer to get his side of the story to see if his and mine match up. He also said he'd call me when he knew what he could do for me. I was baffled and just said "okay, thanks." He called the next day and said the detailer had no recollection of those things but asked if I was missing a yellow and black bag? I said no... (Shows me they must misplace people's belongings often). He then told me he didn't know what to do about the situation and that he might be able to offer me a free detail. As a manager, you should have a plan of attack and not sound like you're uncertain of how to do your job. So I asked him to speak with the owner and to have him/her call me asap. He said he would by the end of the week. Needless to say, a week goes by and still no calls from anyone. I then decided to give this another shot and call. This time a different "manager" gets on the phone and rudely asks what my issue was. I told him a different manager knew my situation and wanted the status of what was going on. He then very unprofessionally told me they fired the other guy cause he was an idiot.. Unnecessary information. Then told me all he could offer was a buff and wax and didn't know about stolen items. Told me my story was different then what was written down. Said the owner would call me the next morning.. Two weeks later nothing from the owner.. Can't believe the disrespect and callous attitudes of these people. I just want my money back and some for my stolen items, crappy detail, and terrible service. read more

Everything was great. Took my 2012 ford focus in for the showroom package. Came back looking like a brand new car. Staff was friendly and helpful throughout. I had no issues. Very easy going process, professional staff, and my car looks great inside and out. I plan to complete this package on my car on a yearly basis. Thanks. read more

I bought a groupon deal for a hand wax from Experience Matters. my experiences with Groupon deals put me in the frame of mind of not expecting much. However, I made an appointment to take my "baby" an expensive, luxury car to Experience Matters on a Saturday. After a couple of "bumps" - I wanted to change my appointment that morning and they said there would be a fee to do so (in their defense I understand if time has been set aside on a busy Saturday and I ask to change the appointment an hour before that they should have some recourse) so I decided to bring it in anyway and avoid the fee. The address on the Groupon was an old address so I drove out of my way a bit to get to my appointment but there was a sign at the old address with the new address on it so I was soon on my way. Once there the young man, Ryan, who manages the place was very polite and courteous. I dropped my car (nervously because this was a new place) and ran some errands. Ryan called me about 40 minutes later to let me know my car was finished. I was very pleasantly surprised when I went to pick it up. Not only had he done the hand wax, but he had vacuumed and cleaned the inside, including the leather seats. The wheels were cleaned and he mentioned that he had spent extra time cleaning the tar off the wheels and tires. I was very pleased and will bring my "baby" back to Ryan without hesitation in the future. read more

Wow, just wow. My girlfriend picked up the car after it was serviced and she declared they were in fact miracle workers. The SUV I brought in was a huge mess, and it could have passed for new after their work. The price was very reasonable, actually lower priced than other businesses in town. I will be returning with all my vehicles! read more