Botched: Dr. Groves read another patient's medical file and…read moreinserted the wrong size implants. Prior to the surgery, I authorized Dr. Groves to implant one of three sizes. I did not authorize him to deviate from the operative plan. During surgery, Dr. Groves reviewed the wrong patient's file. He then inserted a size far different from any authorized size. In the operative note he wrote, "I felt this was the correct size for her." Six days post-surgery, at my first post-op appointment, Dr. Groves acknowledged he had reviewed a different patient's file. His exact words were, "I looked at the wrong note. I looked at the wrong sizes. So, it was all on me." Because of his malpractice, I had to recover from one botched surgery knowing I would have to undergo another surgery and painful recovery. I am happy to discuss my experience with anyone considering undergoing a procedure.

I have always heard great things about Dr Groves and his staff and my visit today proved they were…read moretrue. Very nice office staff, terrific office location and he is very professional and caring physician. I would highly recommend them for any plastic/aesthetic/reconstructive procedure.

My experiences with Dr. Bagnato and his staff have gone above and beyond my expectations. Starting…read morethis experience can be confusing and daunting. If you're reading this, look no further. You have found your surgeon, staff and hospital! Now for details. I was given Dr. Bagnato's name from a friend. A referral was made through my PCP and consult visit was set up. With my insurance, I had prerequisites that had to be fulfilled prior to surgery. The staff made sure I understood what they were, gave me handout information and made referrals to in-network physicians. After six long months, I was able to make the call to schedule surgery and schedule pre-op. The staff has been so unbelievably polite and friendly. Not once have I had the vibe of "I hate my job." They have always been smiling, caring, approachable and accommodating and this has not gone unnoticed. Pre-operative education class were beneficial. Office is comfortable, open and clean. The office alone has a five star rating. Lastly, Dr. Bagnato's bedside manner is wonderful. He is a busy doctor but once he is in an exam room, he is focused on individual patient needs. If you get nervous in doctor's offices, make a list of questions. He is very open to questions and doesn't make you feel rushed. I cannot speak highly enough about my experiences in the past year.

The doctor and staff are great. Everyone helped me get through my process with my insurance and…read moremade it a very smooth process. From the initial consult, I felt very free to ask questions and knew they would be answered. The staff was great to work with also. They were super friendly and always there to listen when I needed to talk or ask questions. I would definitely recommend Dr. Bagnato's Office to anyone contemplating weight loss surgery.